Troubleshooting - Sony XBR-65Z9D Service Manual

TROUBLE SHOOTING
TRIAGE
1. Confirm the symptom from the customer.
2. Select that symptom from the chart.
3. Bring all the boards and cables listed for that symptom.
4. Follow the troubleshooting charts in the technical guides to isolate the board.
5. Chart Color Code.
RED DOT: Most likely defective part
BLUE TRIANGLE: Secondary possible defective part
BLACK TEXT: Board that may correct the symptom
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Reference
2 3 4 5
B* Board p l p p
DPA Board
p p p p
(QX only)
G* Board/ADP l p p p
H* Board
Speaker
p
Tuner board
(Except QX)
Wifi & BT
Module
LD* Board l p l p
V By One FFC p
Tcon
l
LCD Panel p l
Panel
Power Power LD (Communication)
Problem
Audio
XBR-65Z9D
Symproms - no shutdown
Error log record only
TU_ TCO FRC
AUD_ERR_I
6 7 8 DEM N_E TC_I
2C
OD RR 2C
p l p p p p l
p l l p l
l
l
l
p p
l l
l
Panel
(Backlight) TEMP 4KBE
Video
No
Power - missing or distorted
No White Power
Stationary
LED & does not No video
colored NO RF No video
reponse to One of No Remote
lines or input all Inputs
remote (Dead Inputs
dots
Set)
p p l l l
p p p p
l
p
l
l p
p p
p p
l p
Remote Network Audio Skype
Wireless Skype
No Audio
can't connect Can't Work
p p l p
p
p
l
l
l p
p
Bluetooth
Smart Core
(BT)
Bluetooth / One
Smart Core no LED Step Remote
(Set is still alive) (OSR) can't
connect
p p
l
l
20