Page 1 Tecra A9 Series ® User’s Guide If you need assistance: ❖ Toshiba’s Support Web site pcsupport.toshiba.com ❖ Toshiba Global Support Centre Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see page 174 in this guide.
Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's, monitor port, USB port, PS/2 port microphone jack (Port availability depends on model selected).
Page 4: Industry Canada Requirement
Contact either: ❖ Toshiba’s Support Web site at pcsupport.toshiba.com. ❖ Or call the Toshiba Global Support Centre: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003.
Page 5: Telephone Company Procedures
If trouble is experienced with this equipment, for repair or limited warranty information, please contact Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba, or the Toshiba Support Centre within the United States at (800) 457-7777 or Outside the United States at (949) 859-4273.
Page 6 provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax transmission, refer to the fax software instructions installed on this computer. Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm...
Page 7: Wireless Interoperability
USOC RJ11C. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...
Page 8: Wireless Lan And Your Health
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Page 9 Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
Page 10 EU Declaration of Conformity TOSHIBA declares, that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany.
Page 11 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
Page 12: Device Authorization
The interference range of this equipment is less than 40m. 2,400 MHz to 2,483.5 MHz. It is possible to avoid the band of mobile object identification systems. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048...
Page 13: Radio Approvals For Wireless Devices
The following restrictions apply: ❖ Do not disassemble or modify the device. ❖ Do not install the embedded wireless module into other device. ❖ 5.17 GHz to 5.23 GHz for indoor use only. Radio Approvals for Wireless Devices NOTE The following information is dependent on what type of wireless device is in your computer.
Page 14 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over less than Belgique: 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
Page 15 802.11a (5 GHz) Australia Canada France Ireland Luxembourg Norway Switzerland Turbo Mode (5 GHz) Canada Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community Countries Austria Belgium, France, Switzerland/Lichtenstein Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK...
Page 16 ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad-hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point. ❖ This device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands.
Page 17 802.11a (5 GHz) Australia Canada France Ireland Luxembourg Norway Switzerland Turbo Mode (5 GHz) Canada Approved Countries/Regions for use for the Intel Wireless LAN 2100 3B Mini PCI Adapter This equipment is approved to the radio standard by the countries/regions in the following table.
Page 18 Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Page 19 11a, 11b, 11g and 11n wireless are based on IEEE 802.11a, 802.11b, 802.11g and 802.11n respectively. The IEEE 802.11n specification has not been finalized and is currently in draft release. The TOSHIBA 11a/b/g/n Wireless LAN Adapters are based on the Draft Release, Version 1.0, of the IEEE 802.11n specification.
Page 20: Bluetooth Wireless Technology Interoperability
Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA portable computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.com in the United States for...
Page 21: Bluetooth Wireless Technology
Approved Countries/Regions for use ® (Bluetooth wireless technology) ® Bluetooth Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Australia Bulgaria Cyprus...
Page 22: Regulatory Statements
The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 23 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication...
Page 24 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...
Page 25 CD-RW drive, Multi-drive or any other optical drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required.
Page 26 Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
Page 27 Systems Incorporated in the United States and/or other countries. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
Page 28: Table Of Contents
Keeping yourself comfortable ...41 Precautions...41 Important information on your computer’s Setting up your computer ...43 Setting up your software...43 Registering your computer with Toshiba ...44 Adding optional external devices...44 Connecting to a power source ...45 Charging the main battery...47 cooling fan ...42...
Page 29 Hard Drive Recovery Utilities ...58 Creating Recovery CDs/DVDs ...59 Hard Disk Drive Recovery Options ...60 Installing drivers and applications...66 Using the Toshiba Dual Pointing Device ...67 Using the TouchPad™...67 Disabling or enabling the TouchPad™ ...68 Using external display devices ...68 Directing the display output when you turn on the computer ...69...
Page 30 Removing a disc with the computer on...100 Removing a disc with the computer off ...100 Caring for CD or DVD Discs ...101 Toshiba’s online resources ...101 Chapter 3: Mobile Computing...102 Toshiba’s energy-saver design...102 Running the computer on battery power ...103 Battery Notice ...103...
Page 31 Using additional batteries ...104 Charging batteries...105 Charging the main battery...105 Charging the RTC battery...106 Monitoring main battery power...107 Determining remaining battery power...108 What to do when the main battery runs low ...109 Setting battery notifications ...109 Conserving battery power ...110 Power Plans...111 Using a hot key to set the Power Plan...112 Changing the main battery ...113...
Page 32 Using a user password ...144 Deleting a user password...146 TOSHIBA PC Diagnostic Tool Utility...147 TOSHIBA HDD Protection Utility ...148 TOSHIBA SD™ Memory Card Format Utility ...149 TOSHIBA SD™ Memory Boot Utility...150 Booting from a bootable SD card...151 Mouse Utility ...152 Toshiba Hardware Setup...153...
Page 33 TOSHIBA Button Controls ...156 CD/DVD Drive Acoustic Silencer ...157 TOSHIBA Accessibility ...158 Trusted Platform Module (TPM) ...159 Fingerprint Authentication Utility...160 Fingerprint utility limitations ...160 Fingerprint Enrollment ...160 Fingerprint Logon ...162 Power-on Security ...162 Control Center...163 Password Bank ...165 Care and maintenance of your fingerprint Fingerprint reader limitations ...170...
Page 34 If you need further assistance...203 Before you contact Toshiba ...203 Contacting Toshiba ...204 Other Toshiba Internet Web sites...205 Toshiba’s worldwide offices...205 Appendix A: Hot Keys/TOSHIBA Cards ... 207 Hot Key Cards ...207 Using the Hot Key Cards ...208 Application Cards...209 Using the Application Cards...210 Card Case...210...
Page 35 Contents Glossary... 224 Index... 238...
Page 36: Introduction
Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba notebook computer, your work and entertainment can accompany you wherever you go. NOTE This notebook is compatible with European Union Directive 2002/ 95/EC, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.
Page 37: This Guide
Toshiba’s Web site at pcsupport.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.
Page 38: Safety Icons
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Page 39: Other Documentation
To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see Goes Wrong” on page Introduction Other documentation 174.
Page 40: Chapter 1: Getting Started
Chapter 1 Getting Started This chapter provides tips for working comfortably, summarizes how to connect components, and explains what to do the first time you use your notebook computer. Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations.
Page 41: Keeping Yourself Comfortable
Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Keeping yourself comfortable The Toshiba Instruction Manual for Safety and Comfort, that shipped with your computer, contains helpful information for setting up your work environment and tips for working comfortably throughout the day.
Page 42: Important Information On Your Computer's Cooling Fan
Getting Started Selecting a place to work ❖ Never turn off the computer if a drive light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk/disc or flash media may damage the disk/disc or flash media, the drive, or both.
Page 43: Setting Up Your Computer
NOTE The cooling fan location will vary depending on the computer. Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including external or internal components to your computer. These components include, but are not limited to, a mouse, keyboard, printer, memory, and PC Cards.
Page 44: Registering Your Computer With Toshiba
If you decide not to register at that time, you can either double-click the Toshiba Registration icon on your desktop or go to the Toshiba Web site at www.register.toshiba.com Product Registration will not diminish Customer rights under the Toshiba limited Warranty.
Page 45: Connecting To A Power Source
TOSHIBA Battery Charger (that may have been provided with your computer), or use the AC adaptors and battery chargers specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor or battery charger could cause fire or damage to the computer, possibly resulting in serious injury.
Page 46 Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Page 47: Charging The Main Battery
Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer’s main battery light gives you an indication of the main battery’s current charge: ❖...
Page 48: Using The Computer For The First Time
Getting Started Using the computer for the first time TECHNICAL NOTE: The recharging of the battery cannot occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer’s Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.
Page 49: Your Computer's Features And Specifications
Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high- precision technology. Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology.
Page 50: Adding Memory (Optional)
You may want to increase the computer’s memory if you use complex software or process large amounts of data. NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See “Setting up your software” on page...
Page 51: Installing A Memory Module
Installing a memory module Memory modules can be installed in the memory module slots on the base of the computer. You will need a standard small Phillips screwdriver for this procedure. If the computer has been running recently, the memory module may be hot.
Page 52 Getting Started Adding memory (optional) Click Start, and then click the arrow next to the lock button in the lower-right corner of the Start menu. The Shut Down menu appears. Start (Sample Image) Shut Down menu Click Shut Down. The operating system turns off the computer. Unplug and remove any cables connected to the computer, including the AC adaptor.
Page 53 Using a small Phillips screwdriver, loosen the screw that secures the memory module slot cover. (Sample Illustration) Removing the memory module slot cover Remove the memory module slot cover. Place the screw and the cover in a safe place so that you can retrieve them later.
Page 54 Getting Started Adding memory (optional) NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/ installing the bottom module. NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.
Page 55 cutouts in the side of the module. If the latches and cutouts do not line up correctly, repeat step latch (Sample Illustration) Pressing down on the memory module Do not force the memory module into position. The memory module should be completely inserted into the socket and level when secured in place.
Page 56: Removing A Memory Module
Getting Started Adding memory (optional) TECHNICAL NOTE: You must have at least one memory module installed for the computer to work. You can now continue setting up the computer. When the operating system has loaded, you can verify that the computer has recognized the additional memory module.
Page 57 NOTE The following screen may appear when you turn on the power: If “Start Windows If one of the Safe Mode options is highlighted, it is best to press to go into Safe Mode, then shut down and restart the system, at Enter which time Windows When Safe Mode is suggested, this could be a sign that you may...
Page 58: Hard Drive Recovery Utilities
Getting Started Hard Drive Recovery Utilities Replace the memory module slot cover and tighten the screw. Re-insert the battery. For more information on inserting the battery, see Turn the computer right side up. Reconnect the cables. Restart the computer. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work.
Page 59: Creating Recovery Cds/Dvds
The system will prompt you to insert the appropriate number of blank CDs or DVDs to copy the Hard Drive Recovery Utilities. If your optical disc drive is not writable, contact Toshiba Customer Support to obtain the Recovery media for your system.
Page 60: Hard Disk Drive Recovery Options
Getting Started Hard Drive Recovery Utilities Select CD or DVD (to create Recovery media on CDs or DVDs). (Sample Image) Recovery Disc Creator screen Select the items you want to copy by clicking the check box next to the item’s Name—recovery files, applications (original bundled drivers and applications), or both the recovery files and applications.
Page 61 Press and hold the powering on the computer. When the computer powers on, the Toshiba Recovery Wizard screen displays. (Sample Image) Toshiba Recovery Wizard screen Recovering the original factory image (recommended recovery method) Recovering a hard disk drive to its out of box state deletes all partitions on the hard disk drive and your information will be lost.
Page 62 Getting Started Hard Drive Recovery Utilities On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software, then click Next. The Recovery of Factory Default Software screen appears. (Sample Image) Recovery of Factory Default Software screen Select Recover to out-of-box-state, then click Next.
Page 63 The Recovery Wizard allows you to delete all data and partitions from the hard disk. To delete the data and partitions from your hard disk: On the Toshiba Recovery Wizard screen, select Erase the hard disk, then click Next. The next screen lists the two methods you can choose: ❖...
Page 64 (for example, a D: drive) those partitions and any information on them will not be affected and will remain intact. To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select Recovery of Factory Default Software, then click Select Recover without changing the hard drive partitions.
Page 65 When the initial screen displays, press The boot menu appears. Using the arrow keys, select the CD/DVD option and press Enter . The system will boot up to the Toshiba Recovery Wizard screen. Please refer to page 60, to explain the available recovery options.
Page 66: Installing Drivers And Applications
Installing drivers and applications (Available on certain models) The Toshiba Application Installer (available on certain models) allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications:...
Page 67: Using The Toshiba Dual Pointing Device
Using the Toshiba Dual Pointing Device Primary and secondary control buttons (Sample Illustration) Toshiba Dual Pointing Device buttons ® Accupoint II pointing device—Moves the cursor and selects items on the screen. (Available on certain models). To move the cursor, gently push the pointing device in the direction you want the cursor to move.
Page 68: Disabling Or Enabling The Touchpad
Getting Started Using external display devices ❖ To move the cursor to the right side of the page, slide your finger across the TouchPad from left to right. ❖ To move it to the left side, slide your finger from right to left. NOTE Because the TouchPad is much smaller than the display screen, moving your cursor across the screen often means having to move...
Page 69: Directing The Display Output When You Turn On The Computer
Connect the monitor’s video cable to the RGB (monitor) port on the back of the computer. Connect the device’s power cable to a live electrical outlet. Turn on the external device. Your computer will automatically detect the external display device and activate a screen with display options. Select the settings you desire and click Apply.
Page 70: Adjusting The Quality Of The External Display
Getting Started Using an external keyboard ❖ Swap—Switch primary display between internal display and external monitor when using extended desktop (Sample Image) Display options window Release the Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.
Page 71: Connecting A Printer
Connecting a printer NOTE Your printer documentation may require you to install the printer software before physically connecting the printer to your computer. If you do not install the software as instructed by the printer manufacturer, the printer may not function correctly. Read the documentation that came with your printer.
Page 72: Connecting An Optional External Diskette Drive
Getting Started Connecting an optional external diskette drive Click Start, Control Panel, Hardware and Sound, and then under Printers, click Add a printer. The Add Printer Wizard appears. (Sample Image) Add Printer Wizard Follow the on-screen instructions to set up your printer. Connecting an optional external diskette drive Some operations, such as creating a password service diskette, require a diskette drive designed for use with 3.5-inch diskettes.
Page 73: Turning Off The Computer
To connect an optional external USB diskette drive, connect the cable to one of the computer’s USB ports. (Sample Illustration) Connecting an optional external USB diskette drive Turning off the computer Pressing the power button before shutting down the Windows operating system could cause you to lose your work.
Page 74 Getting Started Turning off the computer TECHNICAL NOTE: Before using the Shut Down option to turn off your computer, save your files and make sure the disk activity lights are off. If you change your mind and decide to continue working after all, wait a few seconds before turning the computer on again.
Page 75: Using The Shut Down Command
NOTE After your computer sleeps for an extended period of time, the Windows programs to your hard disk, and then shuts down the computer. Factors to consider when choosing Sleep: ❖ While in Sleep mode, the computer uses some main battery power.
Page 76 Getting Started Turning off the computer Use the following steps to turn off your computer using the Shut Down command: Click Start, and then click the arrow next to the Lock button in the lower-right part of the Start menu. The Shut Down menu appears.
Page 77 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Power buttons and lid to display the actions that you can configure. Select the options you want from the drop-down lists. ❖...
Page 78: Using And Configuring Hibernation Mode
Getting Started Turning off the computer Restarting your computer To start the computer up again, press the power button until the on/ off light glows green. If you turn off the computer by closing the display panel, you can start it again by opening the display panel. Using and configuring Hibernation mode To turn off the computer using the Hibernation command: Click Start, and then click the arrow next to the Lock button in...
Page 79 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Power buttons and lid to display the actions that you can configure.
Page 80: Using And Configuring Sleep Mode
Getting Started Turning off the computer Once the computer is configured, you can place it into Hibernation mode by either pressing the power button or closing the display panel, depending on the Hibernation options set. Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the on/off light glows green.
Page 81 To use any of these methods, you first need to enable them in the Power Options feature. Click Start, Control Panel, System and Maintenance, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized.
Page 82 Getting Started Turning off the computer Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Power buttons and lid to display the actions that you can configure.
Page 83: Closing The Display Panel
Before moving your computer, even across the room, make sure all disk activity has ended (the drive indicator light stops glowing) and all external peripheral cables are disconnected. Customizing your computer’s settings “Power Plans” on page 116. Getting Started 111. There are “Toshiba Utilities”...
Page 84: Using A Computer Lock
You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
Page 85: Chapter 2: Learning The Basics
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the disk. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Page 86: Using The Keyboard
Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to conserve disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the Internet. ❖...
Page 87: Making Your Keyboard Emulate A Full-Size Keyboard
❖ The lowercase letter l (el) and the number 1 are not interchangeable. ❖ The uppercase letter O and the number 0 are not interchangeable. Making your keyboard emulate a full-size keyboard Although your computer’s keyboard layout is compatible with a standard full-size keyboard, it has fewer keys.
Page 88: Special Windows ® Keys
This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer’s keyboard. (Sample Illustration) Numeric and cursor control overlay “Hot Keys/TOSHIBA Cards” on Windows ® Application key ®...
Page 89: Using The Overlay To Type Numeric Data
Using the overlay to type numeric data The keys with the numbers on their right front are the numeric overlay keys. To turn the numeric overlay on, press The numeric mode light on the keyboard indicator panel glows when the numeric overlay is on. To disable the numeric overlay, hold down the again.
Page 90: Starting A Program From Windows Explorer
Learning the Basics Starting a program Click Start, and then All Programs. The Windows menu, which lists programs and program groups. If your program is listed, go to step 3, otherwise, continue with step 2. NOTE If you pause with your mouse on All Programs, it will open it up. You may need to scroll up or down to see the complete list.
Page 91: Starting A Program Using The Start Search Field
In the left part of the window, under the Local Disk C: icon, double-click the folder containing the program, in this case Program Files. Windows folder on the right side of the window. The left side of the window shows all the folders contained within the Program Files folder.
Page 92: Saving Your Work
Learning the Basics Saving your work Saving your work Before you turn off the computer using the Shut Down command, save your work on the hard disk drive, diskette, flash media, or CD. This is one of the most important rules of computing. When you turn off the computer using the Sleep or Hibernate commands, your work should be there when you resume.
Page 93: Printing Your Work
File names The Windows can contain up to 260 characters and can include spaces. Some applications do not support long file names and require file names limited to no more than eight characters. You may use all the letters and numbers on the keyboard plus these characters: _ ^ $ ~ ! # % &...
Page 94: Backing Up Your Work
Learning the Basics Backing up your work In your Windows Print. The program displays a Print dialog box. (Sample Image) Print dialog box Specify the print parameters. For example, the range of pages and number of copies to print. Click Print. Backing up your work Back up all the files you create in case something happens to your computer.
Page 95: Restoring Your Work
Restoring your work To restore information from your backup media to your hard disk, use the Restore page in the backup program. Look in the online Help or your operating system documentation for information on restoring files. TECHNICAL NOTE: When restoring files, the backup program prompts you if you try to overwrite a file that already exists on the hard disk.
Page 96: Optical Drive Components
Learning the Basics Using the optical drive Optical drive components The optical drive is located on the right side of the computer. Your optical drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical drive Drive in-use indicator light—Indicates when the drive is in use.
Page 97 Grasp the tray and pull it fully open. (Sample Illustration) Drive tray fully extended Hold the disc by its edges and check that it is free of dust. If the disc is dusty, clean it as described in DVD Discs” on page Place the disc carefully in the disc tray, label side up.
Page 98: Playing An Audio Cd
If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.
Page 99: Playing Optical Media
❖ To play the CD or to pause, click the Play/pause button. ❖ To stop the CD, click the Stop button. Before putting on headphones to listen to an audio CD, turn the volume dial down. Do not set the volume too high when using headphones.
Page 100: Removing A Disc With The Computer On
Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical drive may not record on certain optical media that bear the applicable logo, or playback optical media recorded by other computers or optical media recorders.
Page 101: Caring For Cd Or Dvd Discs
Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.
Page 102: Chapter 3: Mobile Computing
It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been set by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.
Page 103: Running The Computer On Battery Power
EasyGuard Optimize – to enable users to customize system settings to be more productive * Toshiba EasyGuard some of which may or may not be available on a particular Toshiba notebook depending on the model selected. See www.easyguard.toshiba.com Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet.
Page 104: Power Management
Changes to these settings may result in system performance or stability issues. Users who are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba’s Global Support Centre. Using additional batteries In addition to the main battery, you may also have an optional second battery (not included with your computer).
Page 105: Charging Batteries
Never leave batteries in the battery charger for more than a week at a time. Doing so may reduce the potential charge of the battery. Always use the battery charger specified by Toshiba. You can order a Toshiba battery charger from Toshiba’s Web site at accessories.toshiba.com.
Page 106: Charging The Rtc Battery
Mobile Computing Charging batteries Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off.
Page 107: Monitoring Main Battery Power
Monitoring main battery power The computer’s main battery light gives you an indication of the main battery’s current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected). ❖ Glows green when the main battery is fully charged. ❖...
Page 108: Determining Remaining Battery Power
Mobile Computing Monitoring main battery power Bridge media light AC power light (Sample Illustration) Power and battery light locations Determining remaining battery power Wait at least 16 seconds after turning on the computer before trying NOTE to monitor the remaining battery power. The computer needs this time to check the battery’s remaining capacity and perform its calculations.
Page 109: What To Do When The Main Battery Runs Low
TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.
Page 110: Conserving Battery Power
Mobile Computing Monitoring main battery power Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Battery to display the battery options.
Page 111: Power Plans
These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. ® Microsoft has combined these options into preset Power Plans. Using one of these profiles lets you choose between maximum power savings and peak system performance.
Page 112: Using A Hot Key To Set The Power Plan
Mobile Computing Monitoring main battery power Click Change Plan Settings to choose the plan you want to edit. This screen allows you to change basic settings. Click Change Advanced Settings to access settings for battery notification levels, hard drive power save time, etc. You can click on the plus signs to expand each item and to see what settings are available for each item.
Page 113: Changing The Main Battery
Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged main battery. Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in contact with another conductive object.
Page 114 Mobile Computing Changing the main battery Slide the primary battery release latch up, or away from the center of the computer, while at the same time applying light pressure to the battery to slightly pull it away from the computer. Primary battery release latch (Sample Illustration) Unlocking the battery release lock...
Page 115: Inserting A Charged Battery
If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible short circuit, fire or electric shock.
Page 116: Taking Care Of Your Battery
If a battery is leaking or damaged, replace it immediately. Use protective gloves when handling a damaged battery. ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries.
Page 117: Maintaining Your Battery
Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges.
Page 118 If you cannot find the information you need elsewhere, call Toshiba at: (800) 457-7777. Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle Corporation.
Page 119: Traveling Tips
❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
Page 120: Chapter 4: Exploring Your Computer's Features
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your notebook computer. Exploring the desktop The desktop is the launching pad for everything you can do in the ® Windows operating system. You use its features to start programs, find documents, set up system components, and perform most other computing tasks.
Page 121: Finding Your Way Around The Desktop
Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, Taskbar, Notification Area, and background pattern. Icons Start button (Sample Image) Windows Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.
Page 122 Exploring Your Computer’s Features Exploring the desktop NOTE If you place the cursor over an icon, a popup description of the file contents appears. Your desktop may contain other icons depending on your configuration. See Windows information on each icon and how to use it. Start button You use the Start button to: ❖...
Page 123: Setting Up For Communications
Setting up for communications To connect to the Internet, use an online service, or communicate across the telephone lines with another computer, you need: ❖ A modem (available on certain models) ❖ A telephone line ❖ A browser or communications program ❖...
Page 124: Connecting A Modem To A Telephone Line
Send a fax directly from your computer For more detailed information regarding your computer’s modem, visit Toshiba’s Web site at accessories.toshiba.com. Before you can communicate using the modem, you need to connect it to a telephone line. Your computer’s built-in modem port provides an RJ-11 jack, allowing you to connect the modem to a standard voice-grade telephone line.
Page 125: Connecting Your Computer To A Network
Connect the other end to the RJ-11 wall jack. (Sample Illustration) Connecting to a wall jack Connect the built-in modem only to ordinary analog phone lines. NOTE Never connect the built-in modem to a digital line (ISDN). Never connect the built-in modem to the digital connector on a public telephone or to a digital private branch exchange (PBX).
Page 126 Exploring Your Computer’s Features Setting up for communications Setting up the connection To set up an office connection, consult your network administrator for network settings and additional considerations. To set up a dial-up connection, use the Connect to the Internet Wizard: Click Start, Control Panel, Network and Internet, and then Connect to the Internet.
Page 127: An Overview Of Using The Internet
Using Wireless LAN Connectivity NOTE Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited. Your system may come with an optional wireless LAN module. This is a technology that expands wireless communication beyond networking equipment, and can connect many different kinds of electronic devices without the need for cables.
Page 128: The World Wide Web
Exploring Your Computer’s Features An overview of using the Internet The World Wide Web The World Wide Web (or “Web”) is a subset of the Internet — a collection of interlinked documents (located on computers connected to the Internet) that work together using a specific Internet protocol called Hypertext Transfer Protocol (HTTP).
Page 129: Surfing The Internet
Surfing the Internet Once connected to the Internet, the Web browser displays a home page, for example, your ISP’s home page on the Internet or your company’s Web site home page. To visit a desired Web site, type in the Web address. The Web address, or Uniform Resource Locator (URL), is a unique identifier for that computer system linked to the Internet.
Page 130: Exploring Audio Features
Exploring Your Computer’s Features Exploring audio features There are several ways to upload or download data. It can be as simple as attaching a file or document to an email, or you can use the File Transfer Protocol (FTP) features of your Web browser to transfer large amounts of data.
Page 131: Using External Speakers Or Headphones
Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers. Before putting on headphones to listen to an audio CD, turn the volume dial down.
Page 132: Inserting A Pc Card
Exploring Your Computer’s Features Using PC Cards Inserting a PC Card Before you insert a PC Card, refer to the documentation that comes with the card to see if you need to do anything before you insert it. To insert a PC Card: Locate the PC Card slot on the side of the computer.
Page 133: Setting Up A Pc Card For Your Computer
Grasp the edges of the PC Card and slide it out of the slot. (Sample Illustration) Removing a PC Card Setting up a PC Card for your computer Some PC Cards are ready to use as soon as you install them. Others, such as hard disk cards, network cards, and SCSI adapters, may need to be set up to work with your computer.
Page 134: Removing Memory Media
Exploring Your Computer’s Features Using the Bridge Media Slot When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Removing memory media Prepare the media for removal by right-clicking on the Safely Remove Hardware icon on the Notification Area and then selecting the card or device you want to remove.
Page 135: Using The I.link® Port
For more information, see the accessories information package that comes with the device or visit accessories.toshiba.com. Using an Optional Toshiba Express Port Replicator with your computer If you purchase an optional Toshiba Express Port Replicator (not shipped with your system), you can connect this device to your computer’s expansion port.
Page 136: Chapter 5: Toshiba Utilities
TOSHIBA Application Installer ❖ User password ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility ❖ TOSHIBA SD™ Memory Card Format Utility ❖ TOSHIBA SD™ Memory Boot Utility ❖ Mouse Utility ❖ Toshiba Hardware Setup ❖ TOSHIBA Zooming Utility ❖...
Page 137: Toshiba Assist
TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, do one of the following: ❖ Double-click the TOSHIBA Assist shortcut icon on the desktop.
Page 138: Connect
Toshiba Utilities TOSHIBA Assist Connect The features available in this category are: ❖ ConfigFree™ ❖ Bluetooth ❖ Bluetooth (Sample Image) TOSHIBA Assist – Connect tab Connectivity Doctor ® Settings ® Local COM Settings...
Page 139: Secure
Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist (Sample Image) TOSHIBA Assist window – Secure tab Toshiba Utilities TOSHIBA Assist...
Page 140: Protect & Fix
Toshiba Utilities TOSHIBA Assist Protect & Fix The features available in this category are: ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility (Sample Image) TOSHIBA Assist window – Protect & Fix tab...
Page 141: Optimize
The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Accessibility ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ CD/DVD Drive Acoustic Silencer ❖ Toshiba Hardware Setup (Sample Image) TOSHIBA Assist window – Optimize tab Toshiba Utilities TOSHIBA Assist...
Page 142: Toshiba Application Installer
Toshiba Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Double-click the TOSHIBA Application Installer icon on the Windows Click Next.
Page 143: Setting Passwords
When you set a password, you must enter the password before you can work on your computer again. Toshiba supports several types of passwords on your computer: ❖ An instant password — Secures your open programs and files when leaving the computer temporarily.
Page 144: Setting A User Password
Toshiba is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your...
Page 145 To register a password for the power-on password functions: Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears. (Sample Image) TOSHIBA Assist window – Secure tab On the left side click Secure. Click on the User Password icon.
Page 146: Deleting A User Password
TOSHIBA Assist. The TOSHIBA Assist window appears. On the left side, click the Secure tab. Click the User Password icon. The Password tab of the Toshiba Hardware Setup window appears. Click Not Registered. A pop-up screen appears asking for a password.
Page 147: Toshiba Pc Diagnostic Tool Utility
Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility:...
Page 148: Toshiba Hdd Protection Utility
Toshiba Utilities TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery...
Page 149: Toshiba Sd™ Memory Card Format Utility
This utility is used to format SD Adapter slot. To format an SD memory card using this utility: Click Start, All Programs, Toshiba, Utilities, SD Memory Card Format utility. The TOSHIBA SD Memory Card Format screen appears. (Sample Image) TOSHIBA SD Memory Card Format screen Select the drive corresponding to the SD memory card.
Page 150: Toshiba Sd™ Memory Boot Utility
Be sure to back up your data to external media before performing this procedure as data on the drive may be lost. Click Start, All Programs, Toshiba, Utilities, SD Memory Boot Utility. The TOSHIBA SD Memory Boot Utility screen appears.
Page 151: Booting From A Bootable Sd Card
Power on the computer. During the boot process, press the The system displays the Boot menu. Use the arrow keys to select the SD/Floppy icon. Press the TOSHIBA SD™ Memory Boot Utility “TOSHIBA SD™ Memory for instructions). key. Enter Toshiba Utilities...
Page 152: Mouse Utility
Toshiba Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: Click Start, Control Panel, Hardware and Sound, and then Mouse, or click the Mouse icon in the Optimize tab of TOSHBIA Assist.
Page 153: Toshiba Hardware Setup
Windows ❖ Click Start, All Programs, Toshiba, Utilities, and then Assist, or click the Toshiba Hardware Setup icon in the Optimize tab of TOSHBIA Assist. The Toshiba Hardware Setup screen appears. (Sample Image) Toshiba Hardware Setup screen – General tab...
Page 154 Toshiba Utilities Toshiba Hardware Setup Dynamically Switchable—This mode is the default setting for your computer, and automatically changes the processing frequency and decreases voltage depending on the power source: ❖ AC Power—If your computer is connected to the AC adaptor, the CPU frequency mode is set to high for faster processing.
Page 155: Toshiba Zooming Utility
The zoom in and zoom out hot keys will now work with the applications you selected. To zoom in, hold down the down the key and press For more information about how to use the TOSHIBA Zooming utility, right click the click Help. Toshiba Utilities TOSHIBA Zooming Utility “Hot Keys/TOSHIBA Cards”...
Page 156: Toshiba Button Controls
Toshiba Utilities TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Button Support allows you to customize the TOSHIBA Assist and Toshiba Presentation buttons. These buttons are located to the left of the keyboard. To access TOSHIBA Button Support: Click the TOSHIBA Button Support icon in the Optimize...
Page 157: Cd/Dvd Drive Acoustic Silencer
Double-click the icon in the Notification Area, or click the CD/ DVD Drive Acoustic Silencer icon in the Optimize tab of TOSHIBA Assist. The CD/DVD Drive Acoustic Silencer screen appears. Click Set Quiet Mode to make the drive run more slowly and quietly, for listening to music or audio files on a CD.
Page 158: Toshiba Accessibility
Toshiba Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the press it once, release it, and then press a function key to activate the hot key function.
Page 159: Trusted Platform Module (Tpm)
NOTE This section only applies to systems with TPM. Your Toshiba computer includes the TPM (Trusted Platform Module) which is a security encryption device for your system’s hard disk drive. TPM is already included on your system, but needs to be installed and enabled using the following procedures.
Page 160: Fingerprint Authentication Utility
Toshiba does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of the fingerprint software or utility.
Page 161 Error reading fingerprint—the movement was too fast. Swipe your finger again at a slower speed. ❖ Error reading fingerprint—the movement was too short. Swipe your finger again using a longer motion. Toshiba Utilities Fingerprint Authentication Utility ® password, you will be prompted to...
Page 162: Fingerprint Logon
Toshiba Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints;...
Page 163: Control Center
The Control Center contains various functions for fingerprint management and for setting up your fingerprint software. Available options depend on the software status, used hardware, and installed applications. (Sample Image) Main Fingerprint Control Center Window Toshiba Utilities Fingerprint Authentication Utility...
Page 164 Toshiba Utilities Fingerprint Authentication Utility Fingerprints ❖ Enroll or Edit Fingerprints—Runs the fingerprint enrollment wizard. You can enroll, edit, or delete fingerprints for the current user and, if power-on security is implemented, control whether they are stored in the fingerprint device memory. After you enroll your fingerprints, they are associated with your user name and password.
Page 165: Password Bank
Web browser, click it in the list. ❖ Register—Registers a new window (dialog or Web page). ❖ Lock/unlock My Safe—Opens or closes My Safe folder. ❖ Control Center—Displays Control Center. ❖ Help—Displays this help file. Toshiba Utilities Fingerprint Authentication Utility Shift key while swiping your finger.
Page 166 Toshiba Utilities Fingerprint Authentication Utility Registering a new Web page or dialog You are logged on to the computer and want to register a new Web page. To create a new registration: Display a Web page you want to register.
Page 167 Deleting a registration You are logged on to the computer and want to delete an existing registration. To delete an existing registration: Click the Settings topic in the Control Center. Click User Settings. Verify your fingerprint. Toshiba Utilities...
Page 168: Care And Maintenance Of Your Fingerprint Reader
Select a registration. Click Delete. How to delete the fingerprint data Fingerprint data is stored in the non-volatile memory. If the computer changes ownership, Toshiba recommends the following procedure: Click Start, All Programs, Protector Suite QL, and then Control Center.
Page 169 The fingerprint for each finger is different and unique. Please ensure that only the registered or enrolled fingerprint or fingerprints are used for identification. ❖ Check sliding position (see illustration below). (Sample Illustration) Aligning the finger on the reader Toshiba Utilities...
Page 170: Fingerprint Reader Limitations
Toshiba does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of this fingerprint recognition software or utility.
Page 171: Getting Started
ConfigFree. ❖ Double-click the ConfigFree icon ❖ Press the TOSHIBA Assist button (if applicable to your system) to open the TOSHIBA Assist, and then click the ConfigFree icon. ❖ Click the ConfigFree icon then click the desired utility. NOTE If your computer is not connected to a network, the ConfigFree icon in the Notification Area is displayed with an “X.”...
Page 172 Toshiba Utilities ConfigFree™ ❖ Status of Wireless Connection switch (Sample Image) Connectivity Doctor screen Profile Settings The Profile Settings utility lets you save network settings in “profiles.” ConfigFree profiles are useful for easily switching network settings and devices.You can switch network settings simply by selecting the profile with the desired settings.
Page 173 To create a profile: Click the icon in the Notification area. Move the pointer to Profile. Click Open Settings. The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window Click Add to start the Create Profile Wizard. Toshiba Utilities ConfigFree™...
Page 174: Chapter 6: If Something Goes Wrong
This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
Page 175 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. Close the remaining programs one by one by selecting the program name, then End Task.
Page 176: Problems When You Turn On The Computer
If Something Goes Wrong Problems when you turn on the computer Add a paragraph break and type some notes describing what you were doing when you received the message and how the error can be reproduced. Save the file and refer to it when you contact the software manufacturer.
Page 177 Problems when you turn on the computer The computer is not accessing the hard disk or the optional external diskette drive. Your computer normally loads the operating system from the hard disk. If you have a hard disk problem, you will not be able to start the computer.
Page 178: The Windows® Operating System Is Not Working
Try turning the computer on again. If the computer starts normally, the AC adaptor may be defective and will need to be replaced (see the Toshiba Web site at accessories.toshiba.com). If the AC power light starts flashing, remove the battery, and continue with the steps below.
Page 179: Using Startup Options To Fix Problems
The Windows® operating system is not working ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device.
Page 180: Internet Problems
Click a problem you would like help with from the listings and follow the on-screen instructions. You can connect to Support Online by clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com. ® operating system Help and Support:...
Page 181: Resolving A Hardware Conflict
Resolving a hardware conflict If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows and Support to troubleshoot the problem first. For help on hardware conflicts: Click Start, then click Help and Support, or press F1. Click Troubleshooting in the Find an answer section.
Page 182 If Something Goes Wrong Resolving a hardware conflict Direct Memory Access Similarly, the data required by the device is stored in a specific place or address in memory called the Direct Memory Access (DMA). The DMA provides a dedicated channel for adapter cards to bypass the microprocessor and access memory directly.
Page 183: Fixing A Problem With Device Manager
Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them.
Page 184: Memory Problems
If Something Goes Wrong Resolving a hardware conflict Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be device-related. It is worthwhile checking for these first: Click Start, and then click the arrow next to the Lock button in the lower-right part of the Start menu.
Page 185 This is normal for all batteries. To purchase a new battery pack, see your accessories information that shipped with your computer, or visit the Toshiba If Something Goes Wrong Resolving a hardware conflict 113.
Page 186: Keyboard Problems
If Something Goes Wrong Resolving a hardware conflict Web site at accessories.toshiba.com. current on the most recent software and hardware options for your computer, and for other product information. For more information on maintaining battery power see batteries” on page...
Page 187 You may have activated the instant password feature by pressing simultaneously. If you have registered a password, press any key, type the password and press registered, press any key. The screen reactivates and allows you to continue working. If you are using the built-in screen, make sure the display priority is not set for an external monitor.
Page 188: Disk Drive Problems
If Something Goes Wrong Resolving a hardware conflict A message tells you that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display.
Page 189 Error-checking Run Error-checking, which analyzes the directories, files and File Allocation Table (FAT) on the disk and repairs any damage it finds. To run Error-checking: Click Start, then click Computer. Right-click the drive you want to check. On the pop-up menu, click Properties. The drive’s Properties box appears.
Page 190: Optical Drive Problems
If Something Goes Wrong Resolving a hardware conflict A diskette will not go into the optional external diskette drive. You may already have a diskette in the drive. Make sure the drive is empty. You may be inserting the diskette incorrectly. Hold the diskette with the hub side facing down, and insert it so that the metal head window cover goes into the drive first.
Page 191: Sound System Problems
button. This button is in the small hole next to the optical drive eject button on the face of the optical drive tray. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not.
Page 192 If Something Goes Wrong Resolving a hardware conflict If your system does not have built-in drivers for your PC Card and the card did not come with an operating system driver, it may not work under the operating system. Contact the manufacturer of the PC Card for information about using the card under the operating system.
Page 193: Printer Problems
Click the Safely Remove Hardware icon on the Notification Area. The Safely Remove Hardware screen appears. Click Safely remove for the device you want to swap. Select the item you wish to remove and click OK. Remove the device when told it is safe to do so. Never swap modules when the computer is in Hibernation or Sleep mode.
Page 194: Modem Problems
If Something Goes Wrong Resolving a hardware conflict Make sure you installed the proper printer drivers as shown in “Setting up a printer” on page 71 with the printer. You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer.
Page 195: Wireless Networking Problems
Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case- sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs. ❖...
Page 196 If Something Goes Wrong Resolving a hardware conflict ❖ Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically: Click Start, and then Network. Click View Status. Click Details. Verify that the DHCP Enabled setting is set to Yes. Click Close.
Page 197: Dvd Operating Problems
Special considerations for the Windows Wired Equivalent Privacy (WEP) encryption is not enabled on the wireless access point. When you install a wireless access point device, the Windows operating system checks whether WEP encryption is enabled on the device. If it is not enabled, the Windows device to its list of available wireless networks, but does not create a wireless connection using the device, since the connection would not be secure.
Page 198: Develop Good Computing Habits
“Checking device properties” on page 183 on using Device Manager to view the optical drive properties. Check the Toshiba Web site for new information on optical drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.
Page 199: Data And System Configuration Backup In Windows
On a regular basis, back up the information stored on your hard disk. Use Windows DVD, or external hard disk. Here are some ways you can do this: ❖ Use the Windows entire computer to a CD, DVD, or external hard disk. ❖...
Page 200 If Something Goes Wrong Develop good computing habits Saving system configuration with Restore Points The System Restore feature of the Windows quickly creates Restore Points—‘snapshots’ of your Windows operating system configuration—and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’...
Page 201 DVDs, or hard drives. An external hard drive is recommended in case the internal hard drive fails. No additional software is required. Most of the CD and DVD drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from CDs.
Page 202 If Something Goes Wrong Develop good computing habits Prepare your backup target by connecting it and/or inserting a blank CD or DVD in the drive. Click Start. Click Control Panel. Click System and Maintenance. Click Backup and Restore Center. You can choose to back up some files or the entire computer. Click either Back up files or Back up computer.
Page 203: If You Need Further Assistance
Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation.
Page 204: Contacting Toshiba
Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware- related, Toshiba offers a variety of resources to help you.
Page 205: Other Toshiba Internet Web Sites
Other Toshiba Internet Web sites toshiba.com computers.toshiba.com accessories.toshiba.com www.toshiba.ca www.toshiba-Europe.com www.toshiba.co.jp/index.htm http://servicio.toshiba.com Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P. 131 92800 Puteaux Cédex...
Page 206 Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm. Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec.
Page 207: Appendix A: Hot Keys/Toshiba Cards
Appendix A Hot Keys/TOSHIBA Cards Hot Keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to modify the following system functions: ❖...
Page 208: Using The Hot Key Cards
To use the Hot Key Cards using the pointing device: Move the cursor to the top center edge of the screen. The TOSHIBA Cards appear along the top of the screen. (Sample Image) Hot Key Card display Double-click the Card for the system function to be modified.
Page 209: Application Cards
170. Bluetooth settings This Application Card launches your Bluetooth settings. Disc Creator utility This Application Card launches the TOSHIBA Disc Creator utility. Toshiba Hardware Setup utility For more information, refer to Hardware Setup” on page TOSHIBA Button Support utility For more information, refer to Support”...
Page 210: Using The Application Cards
Application Card display (see on all models.” on page Move the cursor to the top center edge of the screen. The TOSHIBA Cards appear at the top of the screen. An icon appears momentarily in the top-right corner. “Not all functions are supported 210).
Page 211: Hot Key Functions
Hot keys are keys that, when pressed in combination with the turn system functions on and off. Hot keys have a legend on the key indicating the option or feature the key controls. Hot Keys/TOSHIBA Cards Hot Key Functions icon.
Page 212: Volume Mute
Hot Keys/TOSHIBA Cards Hot Key Functions Volume Mute This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the...
Page 213: Password Security
Password security This TOSHIBA Card or hot key locks the computer. Selecting this Card or pressing the hot key displays the following options: (Sample Image) Security options ❖ ❖ Fn + F1 hot key function activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer.
Page 214: Power Plan
Hot Keys/TOSHIBA Cards Hot Key Functions Power plan This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options window.
Page 215: Sleep Mode
Sleep mode This TOSHIBA Card or hot key places the computer into Sleep mode. For more information about Sleep mode, please see and configuring Sleep mode” on page Selecting this Card or pressing the hot key displays the following options: (Sample Image) Sleep options ❖...
Page 216: Hibernation Mode
Hot Keys/TOSHIBA Cards Hot Key Functions Hibernation mode This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hibernation mode” on page...
Page 217: Display Modes
Display modes This TOSHIBA Card or hot key cycles through the power- on display options. The display modes are: ❖ ❖ ❖ ❖ ❖ To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device.
Page 218: Display Brightness
Hot Keys/TOSHIBA Cards Hot Key Functions Display brightness This TOSHIBA Card decreases or increases the screen brightness. This hot key decreases the screen brightness. This hot key increases the screen brightness. Selecting this Card or pressing either hot key displays the...
Page 219: Disabling Or Enabling Wireless Devices
Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ ❖ ❖ ❖ Selecting this Card or pressing the hot key displays the following options: (Sample Image) Wireless communication options ❖...
Page 220: Disabling Or Enabling The Dual Pointing Device
Hot Keys/TOSHIBA Cards Hot Key Functions Disabling or enabling the Dual Pointing Device This TOSHIBA Card or hot key enables/disables the Dual Pointing Device. For more information on using the Dual Pointing Device, Selecting this Card or pressing the hot key displays the...
Page 221: Changing Screen Resolution
Hot Keys/TOSHIBA Cards Hot Key Functions Changing screen resolution This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: [Space bar] (Sample Image) Screen resolution options Cycle through the screen resolutions, then select the desired...
Page 222: Keyboard Hot Key Functions
Hot Keys/TOSHIBA Cards Hot Key Functions Keyboard hot key functions This hot key causes the Zooming utility to zoom-out. This hot key causes the Zooming utility to zoom-in. This hot key turns the cursor control overlay on and off. This hot key turns the numeric overlay on and off.
Page 223: Appendix B: Power Cord/Cable Connectors
Appendix B Power Cord/Cable Connectors Your notebook computer features a universal power supply you can use worldwide. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA and Canada UL approved CSA approved Australia AS approved...
Page 224 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user’s guide. BIOS CD-ROM CD-RW CMOS DIMM alternating current basic input/output system bits per second compact disc compact disc read-only memory compact disc rewrite memory complementary metal-oxide semiconductor...
Page 225 DSTN dual supertwist nematic digital versatile (or video) disc DVD-ROM digital versatile (or video) disc read-only memory enhanced capabilities port EPROM erasable programmable read-only memory file allocation table Federal Communications Commission fast infrared gigabyte hard disk drive HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers input/output...
Page 226 Glossary SRAM SVGA Terms The following terms may appear in this user’s guide. active-matrix display — A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell.
Page 227 baud rate — The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second. BIOS (basic input/output system) —...
Page 228 Glossary central processing unit (CPU) — The chip that functions as the “brain” of the computer. It takes information from outside sources, such as memory or keyboard input, processes the information, and sends the results to another device that uses the information. character —...
Page 229 default — The setting selected by a program when the user does not specify an alternative setting. device — A component attached to the computer. Devices may be external (outside the computer’s case) or internal (inside the computer’s case). Printers, disk drives, and modems are examples of devices.
Page 230 Glossary double-click — To press and release the primary control button adjacent to the Dual Pointing Device or the mouse button rapidly twice without moving the Dual Pointing Device or mouse. In the Windows left control button or the left mouse button, unless otherwise stated. double-density diskette —...
Page 231 file allocation table (FAT) — The section of a disk that keeps track of the location of files stored on the disk. file name — A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension.
Page 232 Glossary Hibernation — A feature of many Toshiba notebook computers that saves to the hard disk the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
Page 233 liquid crystal display (LCD) — A type of display that uses a liquid substance between two transparent electrode panels. When an electric current passes through the electrodes, the molecules in the liquid form a crystalline pattern that polarizes the light passing through it.
Page 234 Glossary network — A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced — A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
Page 235 Plug and Play — Generally, refers to the computer’s ability to automatically configure itself to work with peripheral devices. When capitalized, refers to a standard that, when followed by a device manufacturer, allows a computer to configure itself automatically to work with the device. pointing device —...
Page 236 “greater than” sign) indicating where users are to enter commands. Toshiba tablet pen — The writing instrument used with the tablet. It is stored on the right side of the computer. TFT display — See active-matrix display.
Page 237 universal serial bus (USB) — USB is a serial bus that supports a data transfer rate of up to 480 Mbps (480 million bits per second). USB can connect up to 127 peripheral devices through a single all- purpose USB port. USB allows hot swapping of peripherals. See also bus, hot swapping, serial.
Page 238 47 not charging 185 power plan 214 power usage hot key 112 real-time clock (RTC) 104 removing 113 BIOS Setup see Toshiba Hardware Setup button power 50 start 122 creating 99 playing an audio 98 channels DMA 182...
Page 239 compact disc positioning 97 compact discs handling 97 inserting 96 removing 100 computer non-system disk or disk error message 177 not accessing disk drives 177 running on battery power 103 setting up 43 warning resume failure message computing tips 85 connecting to a power source 45 connection set up 126...
Page 240 Index FAT (File Allocation Table) 189 FCC Notice “Declaration of Conformity Information” 3 FCC requirements 4 file extensions 93 file, backing up 85 files backing up 94 printing 93 restoring 95 saving 91 fingerprint authentication 160 enrollment 160 Fn keys 87 function keys 87 hardware conflicts 181 resolving 182...
Page 241 main battery removing 113 memory adding 50 problem solving 184 removing expansion slot cover 53 memory module installation 51 installing inserting into socket 54 removing 57 microphone 130 modem determining COM port 123 problem solving 194 resetting port to default settings upgrading 123 monitor 68 connecting 68...
Page 242 188 checking device properties 183 computer hangs when PC Card inserted 192 computer will not power up 176 contacting Toshiba 203 corrupted/damaged data files 189 Device Manager 183 disk drive is slow 189 display is blank 186...
Page 243 2 taskbar 122 Toshiba registering computer 44 worldwide offices 205 Toshiba Assist 137 TOSHIBA Button Controls 156 Toshiba Dual Pointing Device 67 Toshiba Hardware Setup 153 Toshiba online resources 101 Toshiba utilities 136 traveling tips 119 Index troubleshooting...

This manual is also suitable for:

A9-s9017 A9-s9014 A9-st9001 A9-st9002 Tecra a9 Tecra a9-s9012x ... Show all

Toshiba A9-S9013 User Manual

Chapter 1: Getting Started

Chapter 2: Learning the Basics

Chapter 3: Mobile Computing

Chapter 4: Exploring Your Computer's Features

Chapter 5: Toshiba Utilities

Chapter 6: If Something Goes Wrong

Appendix A: Hot Keys/Toshiba Cards

Appendix B: Power Cord/Cable Connectors

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Summary of Contents for Toshiba A9-S9013