Epson ES-500WR User Manual
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Epson ES-500WR User Manual

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User's Guide
NPD6378-00 EN

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  • Page 1 User's Guide NPD6378-00 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 ❏ EPSON ® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of the Seiko Epson Corporation. ❏ Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 4: Table Of Contents

    Operating System References....7 Epson ScanSmart......54...
  • Page 5 Problems Starting Scanning....87 Contacting Epson Support....106 Cannot Start Epson ScanSmart.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions. ❏ Microsoft ®...

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ Unplug the product, options, and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is damaged; liquid has entered the product, options, or the AC adapter;...

  • Page 10: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Part Names and Functions Front ADF (Automatic Document Feeder) Feeds loaded originals automatically. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals. Pull out the tray extension if originals are too big for the input tray.
  • Page 11 User's Guide Scanner Basics Back Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. DC inlet Connects the AC adapter. Inside Cover open lever Pull the cover open lever and open the scanner cover. Scanner cover Pull the cover open lever and open the scanner cover when cleaning inside of the scanner and removing jammed paper.

  • Page 12: Buttons And Lights On The Control Panel

    User's Guide Scanner Basics Buttons and Lights on the Control Panel Buttons Power button Turns the scanner on or off. Wi-Fi connect button Press the WPS button on the access point, and then press button for more than three seconds to connect to a Wi-Fi network.

  • Page 13: Lights

    User's Guide Scanner Basics ❏ Cancels scanning. Stop button ❏ Finishes Automatic Feeding Mode. ❏ Cancels Wi-Fi settings by push button setup (WPS). ❏ Press this to release the error when a network connection error occurs. ❏ Cancels a firmware update over a network connection. ❏...

  • Page 14: Error Indicators

    User's Guide Scanner Basics Wi-Fi light Blue indicates that the scanner is connected to a wireless (Wi-Fi) network. White indicates it is searching for an access point. Error light An error has occurred. See “Light Error Indicators” for more details. Automatic Feeding Mode The scanner is in Automatic Feeding Mode.

  • Page 15: Information On Applications

    Epson Web site. Epson ScanSmart Epson ScanSmart is a document scanning application that allows you to easily scan and save the data in simple steps. ❏ You can scan and send information to a cloud service in three easy steps.

  • Page 16: Presto! Bizcard

    You can easily save and manage your contact information. EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual.

  • Page 17: Option Items And Consumables Information

    200,000 This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 18: Cleaning Kit Codes

    User's Guide Scanner Basics Cleaning Kit Codes Use this when cleaning inside the scanner. This kit is composed of cleaning liquid and a cleaning cloth. Part name Codes Cleaning Kit B12B819291 Related Information “Cleaning Inside the Scanner” on page 73 &...

  • Page 19: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size Plain paper...
  • Page 20 User's Guide Specifications of Originals and Placing Originals Specifications of Standard Size Originals The list of the standard size originals you can load on the scanner. Size Measurement Thickness Paper Type Loading Capacity 210×297 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 6 mm (0.23 in.) (8.3×11.7 in.)
  • Page 21 User's Guide Specifications of Originals and Placing Originals Related Information “Placing Long Paper” on page 28 & Specifications of Long Paper The specification of long paper you can load into the scanner. Size Thickness Paper Type Loading Capacity Width: 50.8 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet...

  • Page 22: Types Of Originals That Require Attention

    297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson ScanSmart.

  • Page 23: Types Of Originals That Must Not Be Scanned

    Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then select Off in Detect Double Feed. ❏ Labels or stickers must be firmly stuck to the originals with no glue protruding.

  • Page 24: Placing Originals

    User's Guide Specifications of Originals and Placing Originals Note: ❏ Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the Carrier Sheet (sold separately).
  • Page 25 User's Guide Specifications of Originals and Placing Originals 2. Slide the edge guides on the input tray all the way out. 3. Fan the originals. Hold both ends of the originals and fan them a few times. 4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge shape.
  • Page 26 User's Guide Specifications of Originals and Placing Originals 5. Load the originals into the input tray facing down with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance. 6. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides.
  • Page 27 User's Guide Specifications of Originals and Placing Originals Note: ❏ When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing the side or facing down. There must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals.

  • Page 28: Long Paper

    User's Guide Specifications of Originals and Placing Originals Long Paper Specifications of Long Paper The specification of long paper you can load into the scanner. Size Thickness Paper Type Loading Capacity Width: 50.8 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet (2.0 to 8.5 in.)
  • Page 29 User's Guide Specifications of Originals and Placing Originals 3. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance. 4. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides.

  • Page 30: Plastic Cards

    Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then set the Document Size. If the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
  • Page 31 User's Guide Specifications of Originals and Placing Originals Size Card Type Thickness Loading Capacity Loading Direction ISO7810 ID-1 Type With embossing 1.24 mm (0.05 in.) or 1 card Horizontal (Landscape) less 54.0×85.6 mm Without embossing 0.76 mm (0.03 in.) or 5 cards (2.1×3.3 in.) less...
  • Page 32 User's Guide Specifications of Originals and Placing Originals 3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF. Slide the plastic cards into the ADF until they meet resistance. Important: Do not load plastic cards vertically.
  • Page 33 To scan plastic cards, set the appropriate setting on Epson ScanSmart. Click Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then select Plastic Card in Document Size or set Detect Double Feed to Off.

  • Page 34: Laminated Cards

    User's Guide Specifications of Originals and Placing Originals Laminated Cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner. Size Thickness Loading Capacity 120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card Placing Laminated Cards 1.
  • Page 35 User's Guide Specifications of Originals and Placing Originals 3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF. Slide the laminated cards into the ADF until they meet resistance. 4. Slide the edge guides to fit the edge of the laminated cards.

  • Page 36: Large Size Originals

    To scan laminated cards, set the appropriate setting on Epson ScanSmart to increase the accuracy of auto size detection. Click Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Document Size > Settings, and then select Scan laminated card.
  • Page 37 User's Guide Specifications of Originals and Placing Originals Placing Large Size Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 38 User's Guide Specifications of Originals and Placing Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 39: Irregular Shaped Originals

    297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson ScanSmart.
  • Page 40 User's Guide Specifications of Originals and Placing Originals Size Thickness Loading Capacity of the Carrier Sheet Up to A4 0.3 mm (0.012 in.) or less 5 sheets (excluding the thickness of the Carrier Sheet) Placing Irregular Shaped Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper.
  • Page 41 User's Guide Specifications of Originals and Placing Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 42: Photographs

    Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then set the Document Size. If you cannot find an appropriate size for the original you want to scan in the Document Size list, select Auto Detect or select Customize to create a custom document size.
  • Page 43 User's Guide Specifications of Originals and Placing Originals Placing Photographs 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 44 User's Guide Specifications of Originals and Placing Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 45: Envelopes

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson ScanSmart, select Auto Detect or select Customize to create a custom document size.
  • Page 46 User's Guide Specifications of Originals and Placing Originals Placing Envelopes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out.
  • Page 47 User's Guide Specifications of Originals and Placing Originals 3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.

  • Page 48: Mixture Of Originals

    Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then set Detect Double Feed to Off. If you forget to disable Detect Double Feed and a double feed error occurs, remove the envelope from the ADF and...
  • Page 49 User's Guide Specifications of Originals and Placing Originals Placing a Mixture of Originals at Different Sizes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: If there are any thick originals amongst the originals, to stop the thick originals from bumping into the output tray and falling out, store the output tray and do not use it to stack the ejected originals.
  • Page 50 User's Guide Specifications of Originals and Placing Originals 3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Note: ❏ Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF. ❏...

  • Page 51: Basic Scanning

    Note: ❏ Make sure that Epson ScanSmart is installed on your computer and the scanner is connected to your computer correctly. ❏ If a computer is connected to the scanner by USB while another computer is also connected to the scanner over a wireless connection, scanned images are saved to the USB connected computer when you press the scanner button.
  • Page 52 User's Guide Basic Scanning Then, click Scan double-sided or Scan single-sided. 3. Check the scanned images, and organize them if necessary. ❏ You can also scan and add originals from Scan. ❏ You can use the buttons at the top of the screen to rotate scanned images. ❏...
  • Page 53 User's Guide Basic Scanning 4. Click Next. 5. Click Save on the Select Action window.

  • Page 54: Required Settings For Special Originals In Epson Scansmart

    Required Settings for Special Originals in Epson ScanSmart You need to set certain items on the Epson ScanSmart when scanning special originals. Click Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then set the following.

  • Page 55: Sending Invoice Or Receipt Data To An Accounting Service

    Available accounting services are subject to change without notice. This section explains the basic steps for scanning and sending invoices or receipts to an accounting service. See the Epson ScanSmart help for details on how to use the application. 1. Load the invoices or receipts in your scanner.
  • Page 56 Note: You can also start scanning from your computer. Open Epson ScanSmart and then click one of the SCAN options. 3. Check the scanned images, and organize them if necessary. ❏ You can also scan and add originals from Scan.
  • Page 57 User's Guide Basic Scanning 4. Click Next. 5. Click Manage Invoices/Receipts on the Select Action window. 6. Check the result and edit the automatically detected information if necessary. If the Edit window is not displayed, double-click the invoice or receipt from the list or click Edit and Review to display.
  • Page 58 User's Guide Basic Scanning If you want to add more scanned invoices or receipts, click Scan & Add. Note: Depending on the condition of your originals, OCR (Optical Character Recognition) may not recognize text correctly. Check the following. ❏ The originals are placed straight. ❏...
  • Page 59 User's Guide Basic Scanning Important: This is registered as accounting data. Be sure to check carefully that the numbers are correct. Note: ❏ After reviewing invoices or receipts, they are marked as reviewed in the list in the column. ❏ You can sort and search the data from the column at the top of the list. 8.

  • Page 60: Exporting To Quickbooks Online

    User's Guide Basic Scanning Note: ❏ Available accounting services are subject to change without notice. 10. Follow the on-screen instructions to proceed for the accounting service you selected. The scanned invoice or receipt databases are exported into each appropriate format. Note: If you want to manage invoice or receipt data you have already scanned, click Manage Invoices/Receipts.
  • Page 61 User's Guide Basic Scanning 1. Click QuickBooks Online in the Export and Save window. When the confirmation message appears, click OK to proceed. 2. Click Connect and log in to your QuickBooks Online account if necessary. 3. Select the expense transaction you want to export the data to. Note: If you want to import vendors, categories, payment methods, or payment accounts from QuickBooks Online, click the checkbox.

  • Page 62: Advanced Scanning

    You can scan different sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the scanner starts scanning automatically when originals are loaded into the scanner. 1. Start Epson ScanSmart. 2. Click Settings. 3. Click Scan Settings on the Scanner Settings tab. The Epson Scan 2 window is displayed.

  • Page 63: Mode)

    User's Guide Advanced Scanning 4. Select Automatic Feeding Mode on the Main Settings tab. 5. Make other settings for scanning on the Epson Scan 2 window. Note: You can make timeout settings to finish Automatic Feeding Mode. Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding Mode Timeout (minutes) on the window.

  • Page 64: Scanning Business Cards Using Presto! Bizcard

    Note: You can also close Automatic Feeding Mode by pressing Finish on the Automatic Feeding Mode window displayed on your computer. Follow the instructions of the Epson ScanSmart to save the scanned image. Related Information “Placing Originals” on page 24 &...

  • Page 65: Scanning From Smart Devices Using Nfc Tag

    & Scanning from Smart Devices Using NFC Tag You can connect your smart device and the scanner automatically using the Epson DocumentScan application and the NFC (Near Field Communication) function. This feature is available for smart devices running Android 4.0 or later and that support NFC.
  • Page 66 1. Place the original. 2. Make sure that Epson DocumentScan is installed on your smart device. If not, touch the NFC tag antenna of the smart device to the scanner’s NFC tag. Install Epson DocumentScan on the displayed application page.

  • Page 67: Network Settings

    User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Wi-Fi Connection Connect the scanner and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router. Related Information “Connecting to a Computer”...

  • Page 68: Connecting To A Computer

    Select the connection type and then click Next. Follow the on-screen instructions. Connecting to a Smart Device You can use the scanner from a smart device. To use the scanner from a smart device, set up from Epson DocumentScan. Note: If you want to connect a computer and a smart device to the scanner at the same time, we recommend connecting the computer first.

  • Page 69: Making Wi-Fi Settings From The Control Panel

    User's Guide Network Settings 1. Search for Epson DocumentScan in the App Store or Google Play. 2. Download and install Epson DocumentScan. 3. Start Epson DocumentScan. 4. Follow the on-screen instructions to connect the scanner to your smart device. Making Wi-Fi Settings from the Control Panel You can make network settings from the scanner's control panel.

  • Page 70: Making Wi-Fi Settings By Pin Code Setup (Wps)

    User's Guide Network Settings 2. Press the button on the scanner’s control panel until the light flashes blue (approximately 3 seconds). The connection setting starts. The light and light flash alternately. light is lit blue when connection is complete. Note: Connection fails when the light turns on.

  • Page 71: Light

    Using the installer and re-set up in a different connection method. Access the following website, and then enter the product name. http://epson.sn Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded file to run the installer.

  • Page 72: Disabling The Network Setting From The Control

    User's Guide Network Settings Select Set up Scanner connection again (for new network router or changing USB to network, etc.) on the Install Software screen, and then click Next. Follow the on-screen instructions. Disabling the Network Setting from the Control Panel You can disable the network settings.

  • Page 73: Cleaning Outside The Scanner

    Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
  • Page 74 3. Pull the cover open lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
  • Page 75 6. Open the cover, and then remove the separation roller. See “Replacing the Roller Assembly Kit” for more details. 7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
  • Page 76 8. Open the cover, and then remove the pickup roller. See “Replacing the Roller Assembly Kit” for more details. 9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
  • Page 77 The rollers rotate a bit each time you press button. Press the button several times to rotate the rollers. Use a genuine Epson cleaning kit or a soft, moist cloth to clean the rollers as they rotate. Repeat this step until the rollers are clean.

  • Page 78: Replacing The Roller Assembly Kit

    User's Guide Maintenance Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the Life Cycle of the rollers. When a replacement message is displayed on your computer, follow the steps below to replace it.
  • Page 79 User's Guide Maintenance 4. Open the cover of the pickup roller, and then slide and remove it. 5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers. Important: Do not pull out the pickup roller forcibly. This could damage the inside of the scanner.
  • Page 80 User's Guide Maintenance 6. While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the body. Press the fixture to secure it. 7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
  • Page 81 User's Guide Maintenance Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the pickup rollers are installed correctly if the cover is hard to close. ❏ Do not install the cover while it is raised. 8.

  • Page 82: Resetting The Number Of Scans

    Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Related Information “Roller Assembly Kit Codes” on page 17 & Resetting the Number of Scans Reset the number of scans using Epson Scan 2 Utility after replacing the Roller Assembly Kit.
  • Page 83 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 84: Energy Saving

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 85: Transporting The Scanner

    1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet. 2. Start EPSON Software Updater, and update the applications or the firmware. ❏ Windows 10 Click the start button, and then select Epson Software > EPSON Software Updater.
  • Page 86 Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.

  • Page 87: Solving Problems

    ❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. Problems Starting Scanning Cannot Start Epson ScanSmart Make sure the scanner is connected to your computer properly.

  • Page 88: Paper Feeding Problems

    ❏ Make sure that you select the correct scanner. Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Change to confirm or re-pair the scanner using your computer.

  • Page 89: Removing Jammed Originals From The Scanner

    ❏ Use Automatic Feeding Mode in Epson ScanSmart, and scan originals one by one. Click Settings > Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window, and then set the Automatic Feeding Mode.

  • Page 90: The Original Jams In The Scanner Frequently

    User's Guide Solving Problems 3. Carefully remove any originals remaining inside the scanner. 4. Carefully pull out any jammed originals from the output tray in the direction of the arrow if you cannot pull originals straight up. Important: Make sure there is no paper inside the scanner. 5.

  • Page 91: The Originals Get Dirty

    User's Guide Solving Problems ❏ If the ejected originals get stuck in the output tray, store the output tray and do not use it. Related Information “Cleaning Inside the Scanner” on page 73 & The Originals Get Dirty Clean the inside of the scanner. Related Information “Cleaning Inside the Scanner”...

  • Page 92: Offset Appears In The Background Of Images

    Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window > Text Enhancement. Depending on the condition of your scanned image, click Settings and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

  • Page 93: Moiré Patterns (Web-Like Shadows) Appear

    Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Resolution. The Edge of the Original is Not Scanned when Automatically...

  • Page 94: Character Is Not Recognized Correctly

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. Select the Adjustments tab.

  • Page 95: Cannot Solve Problems In The Scanned Image

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
  • Page 96 User's Guide Solving Problems ❏ When you are using multiple wireless routers at the same time, you may not be able to use the scanner from the computer or smart device depending on the settings of the wireless routers. Connect the computer or smart device to the same wireless router as the scanner.
  • Page 97 User's Guide Solving Problems Related Information “Checking the SSID Connected to the Scanner” on page 97 & “Checking the SSID for the Computer” on page 97 & Checking the SSID Connected to the Scanner You can check the connected SSID on EpsonNet Config. And you can check the SSID and password of scanner itself on the label stuck to the bottom face of the scanner.

  • Page 98: The Scanner Suddenly Cannot Scan Over A Network Connection

    See the manual provided with your computer for more details. ❏ Check if the network setting is correct on Epson Scan 2 Utility. Related Information “Checking the SSID Connected to the Scanner” on page 97 &...

  • Page 99: Uninstalling And Installing Applications

    ❏ If a computer is connected to the scanner by USB while another computer is also connected to the scanner over a wireless connection and Epson Scan 2 is running on this computer, scanned images are saved to the wirelessly connected scanner when you press the scanner button.

  • Page 100: Installing Your Applications

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.

  • Page 101: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)

  • Page 102: Wi-Fi Specifications

    User's Guide Technical Specifications Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Maximum radio-frequency power transmitted 19.8 dBm (EIRP) Coordination Modes *2 *3 Infrastructure mode, Ad hoc mode , AP mode Wireless Security WEP (64/128bit), WPA2-PSK (AES) , WPA2-Enterprise Not supported for IEEE 802.11n. Not supported for IEEE 802.11b.

  • Page 103: Electrical Specifications

    User's Guide Technical Specifications Electrical Specifications Scanner Electrical Specifications Rated DC Input Power Supply Voltage DC 24 V Rated DC Input Current Power Consumption USB Connection ❏ Operating: Approx. 17 W ❏ Ready mode: Approx. 9.2 W ❏ Sleep mode : Approx. 1.2 W ❏...

  • Page 104: System Requirements

    User's Guide Technical Specifications System Requirements Windows Windows 10 (32-bit, 64-bit) Windows 8.1 (32-bit, 64-bit) Windows 8 (32-bit, 64-bit) Windows 7 (32-bit, 64-bit) *1 *2 macOS Catalina Mac OS macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan Fast User Switching on Mac OS or later is not supported.

  • Page 105: Standards And Approvals

    Standards and Approvals for Australian Models Product AS/NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: J381B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the product.

  • Page 106: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 107 Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

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