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Huawei Tecal RH5485 Problem Determination And Service Manual

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Tecal RH5485 Server
V100R001C00
Problem Determination and
Service Guide
Issue
02
Date
2011-05-25
HUAWEI TECHNOLOGIES CO., LTD.

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  • Page 1 Tecal RH5485 Server V100R001C00 Problem Determination and Service Guide Issue Date 2011-05-25 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 3 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 5: About This Document

    Indicates a tip that may help you solve a problem or save time. Provides additional information to emphasize or supplement important points of the main text. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 6 This issue is the second official release, which incorporates the following changes: Some figures in chapter 2 are updated. Some tables in chapter 3 are updated. Changes in Issue 01 (2010-08-30) Initial field trial release. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 7: Table Of Contents

    3.4.1 About the checkout procedure ......................3-31 3.4.2 Performing the checkout procedure ....................3-32 3.5 Troubleshooting tables ..........................3-32 3.5.2 CD or DVD drive problems ......................3-33 Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 8 5.1.5 Internal cable routing and connectors ....................5-4 5.1.6 Returning a device or component ......................5-8 5.2 Connecting the cables ........................... 5-8 5.3 Removing and replacing server components ....................5-9 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 9 7.3.3 Recognized ............................7-2 7.4 RoHS ................................7-2 8 How to Obtain Help ........................8-1 8.1 Preparations Before Contacting Huawei ....................... 8-1 8.1.1 Collecting Problem Information ......................8-1 8.1.2 Making Debugging Preparations......................8-1 8.2 How to Use the Document ..........................8-1 8.3 How to Obtain Help From Website .......................
  • Page 11 Figure 3-6 the locations of the power-supply LEDs ..................3-61 Figure 4-1 Replaceable server components ......................4-2 Figure 5-1 Rear view ............................5-8 Figure 5-2 Front view ............................5-9 Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 13 Table 3-19 the power-supply LEDs ........................3-62 Table 3-20 Integrated management module (IMM) error messages (server) ........... 3-65 Table 3-21 Fan instances, sensor strings, and locations ................. 3-102 Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 14 Table 5-2 Low-cost and low-power memory-card installation sequence ............5-30 Table 5-3 High-performance memory-card installation sequence ..............5-30 Table 5-4 Memory-card installation sequence for memory-mirroring configuration ........5-31 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 15: Start Here

    Start here You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the HUAWEI Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.
  • Page 16 Tecal RH5485 Server 1 Start here Problem Determination and Service Guide Fixes or workarounds for many problems might be available in updated HUAWEI Tecal Server Firmware, device firmware, or device drivers. CAUTION Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

  • Page 17: Undocumented Problems

    If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by HUAWEI. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact HUAWEI or an approved warranty service provider for assistance.

  • Page 19: Introduction

     Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request HUAWEI to install it, at no additional charge, under the type of warranty service that is designated for your server. ...

  • Page 20: Notices And Statements In This Document

    2.2 Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the HUAWEI Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.

  • Page 21: Server Controls, Connectors, Leds, And Power

    2.4 Server controls, connectors, LEDs, and power This section describes the controls, light-emitting diodes (LEDs), connectors on the front and rear of the server, and how to turn the server on and off. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 22: Front View

    Hard disk drive status LED: On some server models, each hot-swap hard disk drive has a status LED. When this LED is lit, it indicates that the drive has failed. If an optional HUAWEI ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

  • Page 23: Figure 2-2 Operator Information Panel

    To access the light path diagnostics panel, slide the blue release button on the operator information panel to the left. Pull forward on the operator information panel until the hinge of Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 24: Figure 2-3 Light Path Diagnostics Panel

    By placing the system-error LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem. The remind function is controlled by the IMM. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 25: Rear View

    2 Introduction  NMI button: Press this button to force a nonmaskable interrupt to the microprocessor, if you are directed by HUAWEI service.  Reset button: Press this button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button.

  • Page 26: Rear View Leds

     QPI Link LEDs 1 - 4: When the QuickPath Interconnect (QPI) link LEDs are lit, they indicate that the QPI links are fully established. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 27 Faulty power Replace the power supply. supply Faulty power Replace the power supply. supply Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 28 The systems-management software can turn on the server remotely. − If your operating system supports the Wake on LAN feature, the Wake on LAN feature can turn on the server. 2-10 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 29  If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 2-11 Copyright © Huawei Technologies Co., Ltd.

  • Page 30: Internal Leds, Connectors, And Jumpers

    The following illustration shows the DIMM connectors on a memory card. Figure 2-8 Memory-card DIMM connectors 2.5.2 Memory-card LEDs and button The following illustration shows the LEDs on a memory card. 2-12 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 31: Figure 2-9 Memory-Card Leds And Button

    Light path diagnostics When this LED is lit, it indicates that the button power LED capacitor is charged and is able to light other LEDs. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 2-13 Copyright © Huawei Technologies Co., Ltd.

  • Page 32: Memory-Card Connectors On The Microprocessor Board

    The following illustration shows the memory-card connectors on the microprocessor board. Figure 2-10 Memory-card connectors 2.5.4 Microprocessor-board connectors The following illustration shows the connectors on the microprocessor board. 2-14 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 33: Microprocessor-Board Leds

    Tecal RH5485 Server Problem Determination and Service Guide 2 Introduction Figure 2-11 Microprocessor-board connectors 2.5.5 Microprocessor-board LEDs The following illustration shows the LEDs on the microprocessor board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 2-15 Copyright © Huawei Technologies Co., Ltd.

  • Page 34: Figure 2-12 Microprocessor-Board Leds

    Note: If this LED is not lit, it indicates that the microprocessor board must be reseated or replaced (trained service technician only, see “Removing assembly” microprocessor-board “Replacing microprocessor-board assembly” ). 2-16 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 35: I/O-Board Connectors

    The following illustration shows the connectors on the I/O board. Figure 2-13 I/O-board connectors 2.5.7 I/O-board LEDs The following illustration shows the LEDs on the I/O board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 2-17 Copyright © Huawei Technologies Co., Ltd.

  • Page 36: I/O-Board Jumpers

    Note: You must look at the server at an angle from the front to see this LED. 2.5.8 I/O-board jumpers The following illustration shows the jumpers on the I/O board. 2-18 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 37: Figure 2-15 I/O-Board Jumpers

    If you forget the administrator password, you must replace the microprocessor board. more information about passwords, see “Passwords”. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 2-19 Copyright © Huawei Technologies Co., Ltd.

  • Page 38: Sas-Backplane Connectors

    3 to use the secondary page during startup. 2.5.9 SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. Figure 2-16 SAS-backplane connectors 2-20 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 39: Diagnostics

    To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys or the Page Up and Page Down keys. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-21 Copyright © Huawei Technologies Co., Ltd.

  • Page 40: Viewing Event Logs Without Restarting The Server

    Linux operating system come with a current version of IPMItool. NOTE Changes are made periodically to the HUAWEI Web site. The actual procedure might vary slightly from what is described in this document You can view the IMM event log through the Event Log link in the IMM Web interface.

  • Page 41: Post Error Codes

    Microprocessors 2, 3, and 4 (if they are installed) (Trained service technician only) Remove microprocessor 2 and restart the server. (Trained service technician only) Remove microprocessor install Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-23 Copyright © Huawei Technologies Co., Ltd.
  • Page 42 (Trained service technician only) Microprocessor board 1. Update the server firmware (see “Updating 001100A Microcode update failed firmware” ). 2. (Trained service technician only) Replace microprocessor. 3-24 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 43 3. Replace the failing DIMM, which is indicated by a lit LED on the memory card. 0058007 DIMM population 1. Reseat the memory cards and DIMMs, and unsupported then restart the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-25 Copyright © Huawei Technologies Co., Ltd.
  • Page 44 PCI-X PERR 1. Check the I/O-board LEDs. 2. Reseat all affected adapters. 3. Update the PCI device firmware. 4. Remove the adapters from the I/O board. 3-26 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 45 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Each adapter b. (Trained service technician only) I/O-board Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-27 Copyright © Huawei Technologies Co., Ltd.
  • Page 46 Failing device (if the device is a FRU, it must be reseated by a trained service technician only) 4. Replace the following components one at a 3-28 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 47 Settings. 3. Update the IMM firmware.  3808004 IMM system event log full When out-of-band, use the IMM Web interface or IPMItool to clear the logs Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-29 Copyright © Huawei Technologies Co., Ltd.
  • Page 48 1. Check the settings and the event logs. disabled 2. Make sure that the Active Energy Manager feature is enabled in the Setup utility. Select System Settings > Power > Active 3-30 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 49: Checkout Procedures

    In a two-node configuration, be sure to check the LEDs and view the logs on both servers to determine whether the error occurred on the primary or secondary server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-31 Copyright © Huawei Technologies Co., Ltd.

  • Page 50: Performing The Checkout Procedure

    Check the light path diagnostics LEDs on the operator information panel (see“Light path diagnostics” Remove the software or device that you just added. Reinstall the new software or new device. 3-32 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 51: Cd Or Dvd Drive Problems

    3. Check the connector and signal cable for bent pins or damage. correctly. 4. Reseat the CD or DVD drive (see “Removing the DVD drive” and “Replacing the DVD drive”). 5. Replace the CD or DVD drive. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-33 Copyright © Huawei Technologies Co., Ltd.

  • Page 52: Embedded Hypervisor Problems

    (see “Replaceable server components” to not working or a similar determine whether the part is a CRU or a FRU). problem has occurred. 3-34 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 53: Hard Disk Drive Problems

    Note: This test is not available to servers that use RAID or servers with disk drive IDE or diagnostic test but SATA hard disk drives. problem remains. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-35 Copyright © Huawei Technologies Co., Ltd.

  • Page 54: Intermittent Problems

    This can cause the server to overheat and shut down. 2. Check the event logs (see “Event logs”). 3. See “Solving undetermined problems”. 3-36 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 55: Usb Keyboard, Mouse, Or Pointing-Device Problems

    I/O-board assembly (see “Removing the I/O-board shuttle” and “Replacing the I/O-board shuttle”) 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-37 Copyright © Huawei Technologies Co., Ltd.

  • Page 56: Memory Problems

    “Removing a memory card” and “Replacing the memory card” ), making sure that the DIMMs on each card match. 7. Reseat the following components: a. DIMM 3-38 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 57: Microprocessor Problems

    (Trained service technician only) If the error is associated with a microprocessor, replace the microprocessor.  (Trained service technician only) If the error is associated with a microprocessor socket, replace the microprocessor board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-39 Copyright © Huawei Technologies Co., Ltd.

  • Page 58: Monitor Or Video Problems

    Monitor b. Video adapter (if one is installed) c. Replace the I/O-board shuttle. 7. See “Solving undetermined problems” for information about solving undetermined problems. 3-40 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 59 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-HUAWEI monitor cables might cause unpredictable problems. 2. Reseat the monitor cable 3.

  • Page 60: Optional-Device Problems

    Any external SCSI device is turned on. You must turn on an external SCSI device before turning on the server. 4. Reseat the failing device. 5. Replace the failing device. 3-42 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 61: Power Problems

     If the server starts, replace the operator information panel (see “Removing the operator information panel assembly” and“Replacing the operator information panel assembly” ).  If the server does not start, go to step 3. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-43 Copyright © Huawei Technologies Co., Ltd.
  • Page 62 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the microprocessor board. See “Solving undetermined problems”. server unexpectedly shuts down, LEDs on the operator information panel not lit. 3-44 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 63: Serial-Device Problems

    I/O-board assembly (see “Removing the I/O-board shuttle” and “Replacing the I/O-board shuttle”) 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-45 Copyright © Huawei Technologies Co., Ltd.

  • Page 64: Serverguide Problems

    (SCSI RAID systems), or the installed; the option ServerGuide System Partition is not present. Run the ServerGuide is not available. program and make sure that setup is complete. 3-46 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 65: Software Problems

    3. Contact your place of purchase of the software. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-47 Copyright © Huawei Technologies Co., Ltd.

  • Page 66: Universal Serial Bus (Usb) Port Problems

    If one or both of these LEDs are lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error. 3-48 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 67: Figure 3-1 The Operator Information Panel

    LEDs on the light path diagnostics panel. This information and the information in “Light path diagnostics LEDs” can often provide enough information to correct the error. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-49 Copyright © Huawei Technologies Co., Ltd.

  • Page 68: Figure 3-3 Leds On The Microprocessor Board

    You must remove the top cover bracket before you can see the microprocessor error LEDs 1-4. The following illustration shows the LEDs on a memory card. 3-50 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 69: Figure 3-4 Leds On A Memory Card

    Tecal RH5485 Server Problem Determination and Service Guide 3 Diagnostics Figure 3-4 LEDs on a memory card The following illustration shows the LEDs on the I/O board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-51 Copyright © Huawei Technologies Co., Ltd.

  • Page 70: Remind Button

    Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. 3-52 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 71: Table 3-18 Light Path Diagnostics Leds

    LED might also be lit. 3. Reseat the power supply (see “Removing a hot-swap power supply” “Replacing hot-swap power supply”). 4. Remove optional devices. 5. Replace the power supply. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-53 Copyright © Huawei Technologies Co., Ltd.
  • Page 72 4. Replace the QPI wrap cards or the QPI scalability cables (if installed). 5. (Trained service technician only) Replace the I/O board (see “Removing I/O-board shuttle” and “Replacing the I/O-board shuttle”). 3-54 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 73 “Replacing the I/O-board shuttle” ) 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-55 Copyright © Huawei Technologies Co., Ltd.
  • Page 74 Memory failure. 1. If you have a MAX5 attached to the server, check to see if the front MEM error LED is lit on the 3-56 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 75 LED. MEM LED might also 3. If the MEM LED is lit, follow be lit. the instructions for that LED. 4. Restart the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-57 Copyright © Huawei Technologies Co., Ltd.
  • Page 76 Reseat following components: a. (Trained service technician only) Failing microprocessor (see “Microprocessor”) b. (Trained service technician only)Microprocessor board (see “Removing the assembly” microprocessor-board “Replacing 3-58 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 77 1. Check the system-event log for RAID information (see “Event logs”). has indicated a fault. Reseat following components: RAID controller (see “Removing the RAID adapter carrier and the RAID adapter Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-59 Copyright © Huawei Technologies Co., Ltd.
  • Page 78 4. (Trained service technician only) If the microprocessor-board lit, reseat microprocessor board (see “Removing assembly” microprocessor-board “Replacing microprocessor-board assembly”). If the microprocessor-board LED remains lit, replace microprocessor board. 3-60 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 79: Power-Supply Leds

    The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the operator information panel and suggested actions to correct the detected problems. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-61 Copyright © Huawei Technologies Co., Ltd.

  • Page 80: Table 3-19 The Power-Supply Leds

    (see “Event logs”). 3. Remove one power supply at a time (see “Removing a hot-swap power supply” and “Replacing hot-swap power supply”). Normal standby state. Flashin No action. 3-62 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 81: Recovering The Server Firmware

    To recover the server firmware and restore the server operation to the primary bank, complete the following steps: Boot the server to an operating system that is supported by the HUAWEI Flash UEFI Update package that you downloaded. Install the HUAWEI Flash UEFI Update package, following the instructions in the readme file that comes with the update package.

  • Page 82: In-Band Manual Recovery Method

    Remove any devices that you added recently, and restart the server. If the problem remains, start the Setup utility, select Load Default Settings, and then select Save Settings to restore the server factory settings. 3-64 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 83: System-Event Log

    Numeric sensor Ambient Info An upper non-critical sensor No action; information only. Temp going high (upper going high has deasserted. critical) has deasserted. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-65 Copyright © Huawei Technologies Co., Ltd.
  • Page 84 Check the OVER SPEC LED going high (upper critical) high has asserted. (see the information about the OVER SPEC LED in “Light path has asserted. diagnostics LEDs”). 3-66 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 85 Numeric sensor Fan n Info A lower critical sensor going low No action; information only. Tach going low (lower has deasserted. critical) has deasserted. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-67 Copyright © Huawei Technologies Co., Ltd.
  • Page 86 Make sure that the heat sink for microprocessor n is installed correctly. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) 3-68 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 87 (see Configuration Mismatch. (n = “Microprocessor” for microprocessor number) information about microprocessor requirements). (Trained service technician only) Replace the incompatible microprocessor. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-69 Copyright © Huawei Technologies Co., Ltd.
  • Page 88 Make sure that the heat sink for microprocessor n is installed correctly. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) 3-70 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 89 Make sure that the heat sink for microprocessor n is installed correctly. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-71 Copyright © Huawei Technologies Co., Ltd.
  • Page 90 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code 3-72 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 91 (Trained service technician only) Replace the I/O-board shuttle. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-73 Copyright © Huawei Technologies Co., Ltd.
  • Page 92 5. Make sure that the installed DIMMs are supported and configured correctly. 6. (Trained service technician only) Replace the failing memory card. 3-74 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 93 If the error recurs, replace the component that you just reinstalled. Reseat power supply n. Replace power supply n. (n = power supply number) Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-75 Copyright © Huawei Technologies Co., Ltd.
  • Page 94 Reinstall the microprocessor in socket 2 and restart the server. (Trained service technician only) Replace the failing microprocessor. (Trained service technician only) Replace the microprocessor board. 3-76 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 95 Reinstall each device, one at a time, starting the server each time to isolate the failing device. Replace the failing device. (Trained service technician only) Replace the microprocessor board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-77 Copyright © Huawei Technologies Co., Ltd.
  • Page 96 (n = power supply number) Replace power supply n. (n = power supply number) 3-78 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 97 LEDs. a non-critical state from state 2. Replace the failing power a normal state. supply. (n = power supply number) (n = power supply number) Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-79 Copyright © Huawei Technologies Co., Ltd.
  • Page 98 Make sure that fan connectors 1 and 3 on the microprocessor board are not damaged. Make sure that the fans are correctly installed. Reseat the fans. Replace the fans. 3-80 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 99 Hard disk drive b. Cable from the microprocessor board to the backplane c. Hard disk drive backplane (n = hard disk drive number) Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-81 Copyright © Huawei Technologies Co., Ltd.
  • Page 100 DIMMs by pairs. Run the Setup utility to enable all the DIMMs. Run the memory test. (This test might take up to 30 minutes to run.) 3-82 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 101 DIMMs by pairs. Run the Setup utility to enable all the DIMMs. Run the memory test. (This test might take up to 30 minutes to run.) Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-83 Copyright © Huawei Technologies Co., Ltd.
  • Page 102 Run the Setup utility to enable all the DIMMs. Run the memory test. (This test might take up to 30 minutes to run.) Replace the memory card. 3-84 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 103 Reseat the DIMMs and run the memory test. (This test might take up to 30 minutes to run.) Replace any DIMM that is indicated by a lit error LED. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-85 Copyright © Huawei Technologies Co., Ltd.
  • Page 104 DIMM Err Card n on Info A sensor has changed to critical No action; information only. subsystem Sys- tem Memory state from a less severe state. throttled. 3-86 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 105 A sensor has changed to Critical (Trained service technician only) transitioned to critical from state from a less severe state. Replace the microprocessor a less severe state. board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-87 Copyright © Huawei Technologies Co., Ltd.
  • Page 106 Make sure that the Missing Boot occurred because of missing microprocessor 1 has the memory for microprocessor 1. necessary memory installed. Mem on subsystem System Memory. Microprocessor messages. 3-88 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 107 4 or 2 when PCI and 2 are installed when PCI Express adapters are installed in Express adapters are installed in Mismatch. slots 1 - 4. slots 1 - 4. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-89 Copyright © Huawei Technologies Co., Ltd.
  • Page 108 Replace the microprocessor non-recoverable. board. Sensor CPU n VRD has Error A system power fault has (Trained service technician only) transitioned to non-recoverable. occurred. Replace the microprocessor board. 3-90 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 109 3. Reseat the QPI wrap card, if installed. 4. Reseat any installed QPI cables. 5. (Trained service technician only) Replace the microprocessor board. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-91 Copyright © Huawei Technologies Co., Ltd.
  • Page 110 Watchdog Timer expired for Info No action; information only. Watch- dog. Power Supply n has been Info No action; information only. removed from container Chassis 1. 3-92 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 111 .CADistinguishedName； the key pair that was previously generated by the Generate a New %2 = Key and Certificate Signing CIM_PublicKeyCertificate Request link. .ElementName） Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-93 Copyright © Huawei Technologies Co., Ltd.
  • Page 112 Ethernet interface %1 by Info A user has enabled or disabled No action; information only. user %2. the Ethernet interface. （%1 = CIM_EthernetPort. EnabledState； %2 = User ID） 3-94 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 113 OS Watchdog response %1 Info A user has enabled or disabled an No action; information only. by %2. OS watchdog （%1 = Enabled or Disabled；%2 = User ID） Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-95 Copyright © Huawei Technologies Co., Ltd.
  • Page 114 ID address %3. lockout period. or password. （%1 = User ID； %2 = MaximumSuccessive LoginFailures（currently set to 5 in the firmware）； %3 = IP address, xxx.xxx.xxx.xxx） 3-96 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 115 ID） IMM reset was initiated Info A user has initiated a reset of the No action; information only. by user %1. IMM. （%1 = User ID） Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-97 Copyright © Huawei Technologies Co., Ltd.
  • Page 116 DHCP setting changed to Info A user has changed the DHCP No action; information only. by user %1. mode. （%1 = User ID） 3-98 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 117 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-99 Copyright © Huawei Technologies Co., Ltd.
  • Page 118 Server firmware %2 = Web or  Diagnostics LegacyCLI；%3 = User ID）  Remote expansion enclosure power backplane  Integrated service processor  Remote expansion enclosure processor 3-100 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 119 IMM Test Alert Generated Info A user has generated a test alert No action; information only. by %1. from the IMM. （%1 = User ID） Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-101 Copyright © Huawei Technologies Co., Ltd.

  • Page 120: Solving Ethernet Controller Problems

    Make sure that the Ethernet cable is installed correctly. The cable must be securely attached at all connections. If the cable is attached but the − problem remains, try a different cable. 3-102 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 121: Solving Undetermined Problems

    If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems”. Damaged data in CMOS memory or damaged HUAWEI Tecal Server Firmware (server firmware) can cause undetermined problems. To reset the CMOS data, use the boot recovery jumper to override the power-on password and clear the CMOS memory;...

  • Page 122: Problem Determination Tips

    Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from HUAWEI.  Machine type and model ...
  • Page 123  Address jumpers, terminators, and cabling  Software versions and levels  Diagnostic program type and version level  Configuration option settings  Operating-system control-file setup Issue 02 (2011-05-25) Huawei Proprietary and Confidential 3-105 Copyright © Huawei Technologies Co., Ltd.

  • Page 125: Parts Listing

    Problem Determination and Service Guide 4 Parts listing Parts listing The following replaceable components are available for the System RH5485 and except as specified otherwise in Table Parts Listing. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 126: Replaceable Server Components

    Consumable part: Purchase and replacement of consumable parts (components, such as batteries and printer cartridges, that have depletable life) is your responsibility. If HUAWEI acquires or installs a consumable part at your request, you will be charged for the service.

  • Page 127: Table 4-1 Parts Listing, Rh5485

     Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request HUAWEI to install it, at no additional charge, under the type of warranty service that is designated for your server. ...
  • Page 128 PCI adapter) Shipping bracket kit 59Y4821 Cable management arm 59Y4822 SAS signal cable 46C4124 Line cord (all models) 39M5377 Miscellaneous hardware parts kit 59Y4823 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 129 41Y8750 Alcohol wipe, Korea 41Y8751 Alcohol wipe, Hungary 41Y8753 Alcohol wipe, Latin America 41Y8754 Alcohol wipe, China 41Y8757 Alcohol wipe, Hong Kong 41Y8758 Alcohol wipe, India 41Y8759 Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 130: Power Cords

    ServeRAID SAS controller battery 43W4342 4.2 Power cords For your safety, HUAWEI provides a power cord with a grounded attachment plug to use with this HUAWEI product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

  • Page 131: Removing And Replacing Components

     Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request HUAWEI to install it, at no additional charge, under the type of warranty service that is designated for your server. ...

  • Page 132: A Single-Power-Supply Server Operating At 208 V Ac

    To help ensure proper cooling and system reliability, make sure that the following requirements are met:  Each of the drive bays has a drive or a filler installed in it. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 133: Working Inside The Server With The Power On

    Remove items from your shirt pocket, such as pens and pencils, that might fall into the server as you lean over it.  Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server. 5.1.4 Handling static-sensitive devices Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 134: Internal Cable Routing And Connectors

    5.1.5 Internal cable routing and connectors The following illustration shows the routing of the DVD power, fans 1 and 2, scalability LED, and operator information cables. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 135 Tecal RH5485 Server Problem Determination and Service Guide 5 Removing and replacing components The following illustration shows the routing of the USB and DVD signal cables. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 136 Problem Determination and Service Guide The following illustration shows the cable routing of the SAS signal cables from the solid state drive backplane to the ServeRAID adapter. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 137 Tecal RH5485 Server Problem Determination and Service Guide 5 Removing and replacing components Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 138: Returning A Device Or Component

    Detailed cabling instructions are in the Rack Installation Instructions that come with the server and the Rack and Cable Installation Instructions that come with the QPI cable kits. Figure 5-1 Rear view Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 139: Removing And Replacing Server Components

    5.3.1 Removing and replacing consumable parts and Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If HUAWEI installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
  • Page 140 ----End Replacing the top cover To install the top cover, complete the following steps: Step 1 Make sure that all internal cables are correctly routed. 5-10 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 141 Step 7 If you are instructed to return the top-cover bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-11 Copyright © Huawei Technologies Co., Ltd.
  • Page 142 Step 3 If you are instructed to return the bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. ----End 5-12 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 143 To install the bezel, align the studs with the matching holes on all four corners; then, push in and snap the bezel into place. Removing an adapter To remove a PCI Express adapter, complete the following steps. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-13 Copyright © Huawei Technologies Co., Ltd.
  • Page 144 Step 1 See the documentation that comes with the adapter for instructions for setting jumpers or switches and for cabling. NOTE Route adapter cables before you install the adapter. 5-14 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 145 Use one finger to push the battery horizontally out of its housing. Lift the battery from the socket. Step 7 Dispose of the battery as required by local ordinances or regulations. ----End Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-15 Copyright © Huawei Technologies Co., Ltd.
  • Page 146 Statement 2: CAUTION When replacing the lithium battery, use only HUAWEI Part Number 15F8409 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 147 Step 2 Turn off the server and peripheral devices, and disconnect the power cords and all external cables as necessary to replace the device. Step 3 Remove the front bezel. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-17 Copyright © Huawei Technologies Co., Ltd.
  • Page 148 Step 3 Install the front bezel (see “Replacing the front bezel”). Step 4 Connect the cables and power cords (see “Connecting the cables” for cabling instructions). 5-18 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 149 To install the replacement operator information panel assembly, complete the following steps: Step 1 Connect the operator information panel cable to the rear of the new operator information panel. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-19 Copyright © Huawei Technologies Co., Ltd.
  • Page 150 Step 1 Read the safety information and “Installation guidelines”. Step 2 Remove the front bezel. Step 3 Open the fan-release handle by pushing the orange release latch down. 5-20 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 151 Step 4 Install the front bezel (see “Replacing the front bezel”). ----End Removing the middle hot-swap fan To remove the middle hot-swap fan, complete the following steps. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-21 Copyright © Huawei Technologies Co., Ltd.
  • Page 152 Step 2 Make sure that the fan error LED on the replacement fan is off. Step 3 Install the top cover (see “Replacing the top cover”). ----End 5-22 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 153 Step 2 Make sure that the tray handle is open; then, slide the hard disk drive into the hot-swap bay. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-23 Copyright © Huawei Technologies Co., Ltd.
  • Page 154 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. 5-24 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 155 Step 5 Route the cable through the retention hook on the back of the power supply. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-25 Copyright © Huawei Technologies Co., Ltd.
  • Page 156 Step 2 Push the wrap card into the bay, and slide the handle to the locked position. Step 3 Connect the cables and power cords (see “Connecting the cables” for cabling instructions). Step 4 Turn on all attached devices and the server. 5-26 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 157 Step 4 If you are installing the ServeRAID SAS controller located behind the hard disk drives, see “Replacing the RAID adapter carrier and the RAID adapter assembly” for controller installation instructions. ----End Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-27 Copyright © Huawei Technologies Co., Ltd.
  • Page 158  The server supports an additional 512 GB of memory when the 32-DIMM optional HUAWEI MAX5 for Tecal memory expansion module is attached to the server.  At least one memory card with one pair of DIMMs must be installed for the server to operate.
  • Page 159 In a low-cost and low-power DIMM installation, install the DIMMs on each memory card in the order shown in the following tables. The goal in a low-cost and low-power Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-29 Copyright © Huawei Technologies Co., Ltd.

  • Page 160: Table 5-1 Low-Cost And Low-Power Dimm Installation Sequence

    First 1 and 8 Second 1 and 8 Third 1 and 8 Fourth 1 and 8 Fifth 1 and 8 Sixth 1 and 8 5-30 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 161: Table 5-4 Memory-Card Installation Sequence For Memory-Mirroring Configuration

    Table 5-4 Memory-card installation sequence for memory-mirroring configuration DIMM quad installation Memory-card connector DIMM connector numbers order number First 1 and 8 1 and 8 Second 1 and 8 Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-31 Copyright © Huawei Technologies Co., Ltd.
  • Page 162 DIMM. When this occurs, first identify the defective DIMM; then, remove and replace the DIMM. The following illustration shows the LEDs that are on a memory card. 5-32 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 163 Removing a memory card: At least one memory card with one pair of DIMMs must be installed for the server to operate correctly. To remove a memory card, complete the following steps. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-33 Copyright © Huawei Technologies Co., Ltd.
  • Page 164 Step 5 Slide the blue release lever to the unlocked position (toward the rear of the server) and open the retention levers; then, lift the memory card out of the server. 5-34 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 165 Step 12 Turn off the server and peripheral devices, and disconnect the power cords and all external cables as necessary. Step 13 Remove the top cover (see “Removing the top cover”). Step 14 Remove the memory card (see “Removing a memory card”). Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-35 Copyright © Huawei Technologies Co., Ltd.
  • Page 166 DIMM connector. Firmly press both ends of the DIMM straight down into the connector. The retaining clips snap into the locked position when the DIMM is seated in the connector. 5-36 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 167: Removing And Replacing Tier 2 Crus

    ----End 5.3.2 Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request HUAWEI to install it, at no additional charge, under the type of warranty service that is designated for your server. The illustrations in this document might differ slightly from your hardware.
  • Page 168 ----End Replacing the internal flash memory To install the replacement internal flash memory (or hypervisor key), complete the following steps: 5-38 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 169 Step 8 Remove the RAID card controller (see “Removing the RAID adapter carrier and the RAID adapter assembly”). Step 9 Remove the memory-card cage (see “Removing the memory-card cage”). Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-39 Copyright © Huawei Technologies Co., Ltd.
  • Page 170 Step 10 Connect the cables and power cords (see “Connecting the cables” for cabling instructions). Step 11 Turn on all attached devices and the server. ----End Removing the I/O-board shuttle To remove the rear I/O-board shuttle, complete the following steps. 5-40 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 171 Step 1 Align the I/O-board shuttle over the server so that the pins on the side of the chassis can slide into the slots on the side of the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-41 Copyright © Huawei Technologies Co., Ltd.
  • Page 172 Step 11 Turn on all attached devices and the server. Step 12 Restore the RAID configuration information that you backed up before you removed the I/O-board shuttle. 5-42 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 173 Step 9 Remove the memory cards and memory card fillers (see “Removing a memory card”). Step 10 Remove the memory cage (see “Removing the memory-card cage”). Step 11 Disconnect the cable from the rear of the DVD housing. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-43 Copyright © Huawei Technologies Co., Ltd.
  • Page 174 Before you remove any component of a RAID array, back up all RAID configuration information. To remove the RAID adapter carrier and RAID adapter assembly, complete the following steps. 5-44 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 175 Step 6 Pull the blue handle on the RAID adapter carrier up to remove it from the server. Step 7 Disconnect the SAS cables from the RAID adapter. Step 8 Press the release latch and remove the RAID adapter from the carrier. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-45 Copyright © Huawei Technologies Co., Ltd.
  • Page 176 Step 9 If a battery is installed on the RAID adapter, remove the battery carrier card and the battery from the RAID adapter. You must remove the three screws to separate them. 5-46 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 177 Attach the SAS cable from port 0 to the lower backplane and the SAS cable from port 1 to the upper backplane (if one is installed). Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-47 Copyright © Huawei Technologies Co., Ltd.
  • Page 178 Step 4 Slide the RAID adapter carrier and RAID adapter assembly into the slot on the side of the server. Make sure the carrier is flat against the side wall of the server so that the adapter is installed in the connector correctly. 5-48 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 179 Before you make changes to disk drives, disk drive controllers (including controllers that are integrated on the system board), disk drive backplanes, or disk drive cables, back up all important data that is stored on hard disks. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-49 Copyright © Huawei Technologies Co., Ltd.
  • Page 180 Step 7 If you are instructed to return the hard disk drive backplane assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. ----End 5-50 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 181 Before you remove any component of a RAID array, back up all RAID configuration information. To remove the SAS hard disk drive backplane assembly, complete the following steps. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-51 Copyright © Huawei Technologies Co., Ltd.
  • Page 182 Step 6 Disconnect the SAS signal cable and SAS power and configuration cables from the backplane. Step 7 Push the latches on the backplane carrier outward to disengage and remove the backplane from the carrier. 5-52 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 183 Step 8 Turn on all attached devices and the server. Step 9 Restore the RAID configuration information that you backed up before you removed the hard disk drive backplane. ----End Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-53 Copyright © Huawei Technologies Co., Ltd.
  • Page 184 Step 4 Remove the filler panel. Step 5 Pull the drives out of the cage assembly and install them in the same positions in the new cage assembly. 5-54 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 185 Tecal RH5485 Server Problem Determination and Service Guide 5 Removing and replacing components Step 6 Pull the power and configuration cables (backplane cable assembly) out of the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-55 Copyright © Huawei Technologies Co., Ltd.
  • Page 186 Step 2 Reconnect the signal and power cable to the backplane. Step 3 Slide the backplane cable assembly into the server. Step 4 Reinstall the solid state drives. 5-56 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 187: Removing And Replacing Frus

     The optional microprocessors that HUAWEI supports are limited by the capacity and capability of the server. Any microprocessors that you install must have the same specifications as the microprocessors that came with the server.
  • Page 188 This enhances performance for database and point-of-sale applications, integrated manufacturing solutions, and other applications.  Read the documentation that comes with the microprocessor to determine whether you have to update the HUAWEI Tecal Server Firmware (server firmware).  Obtain an SMP-capable operating system. ...
  • Page 189 Step 3 Remove the top cover (see “Removing the top cover”). Step 4 Remove the top cover bracket (see “Removing the top-cover bracket”). Step 5 Rotate the heat-sink release lever to the fully open position. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-59 Copyright © Huawei Technologies Co., Ltd.
  • Page 190 (up) position. Swing open the microprocessor load plate Step 8 Find the microprocessor installation tool that comes with the new microprocessor. 5-60 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 191 Step 11 If you are instructed to return the microprocessor, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. ----End Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-61 Copyright © Huawei Technologies Co., Ltd.
  • Page 192 Installation and User’s Guide on the HUAWEI Documentation CD. Read the documentation that comes with the microprocessor to determine whether you must update the HUAWEI Tecal Server Firmware.
  • Page 193 Twist the handle of the installation tool clockwise to secure the microprocessor in the tool. NOTE You can pick up or release the microprocessor by twisting the microprocessor installation tool handle clockwise. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-63 Copyright © Huawei Technologies Co., Ltd.
  • Page 194 Step 16 Close the load plate and then rotate the microprocessor-release latch to secure the microprocessor. Step 17 Remove the heat sink from its package. Step 18 Install the heat sink. 5-64 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 195 Step 21 Slide the server into the rack. Step 22 Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-65 Copyright © Huawei Technologies Co., Ltd.
  • Page 196 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half of the grease will remain in the syringe. Step 28 Install the heat sink onto the microprocessor as described in “Installing a microprocessor and heat sink”. ----End 5-66 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 197 Step 6 Remove the I/O-board shuttle from the microprocessor-board assembly (see “Removing the I/O-board shuttle”). Step 7 Remove the memory cards and memory card fillers (see “Removing a memory card”). Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-67 Copyright © Huawei Technologies Co., Ltd.
  • Page 198 Step 9 Connect the signal cables to the ServeRAID adapter and install the adapter in the server (see “Replacing the RAID adapter carrier and the RAID adapter assembly”). Step 10 Install the memory cards and memory card fillers (see “Replacing the memory card”). 5-68 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 199 Step 18 Using the utility program, restore the system configuration to the new microprocessor board. ----End Removing the memory-card cage To remove the memory-card cage, complete the following steps. Step 1 Read the safety information and “Installation guidelines”. Issue 02 (2011-05-25) Huawei Proprietary and Confidential 5-69 Copyright © Huawei Technologies Co., Ltd.
  • Page 200 Step 10 Connect the power cords and external cables (see “Connecting the cables” for cabling instructions). Step 11 Turn on all attached devices and the server. ----End 5-70 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 201: Configuration Information And Instructions

    The firmware for the server is periodically updated and is available for download from the Web. To check for the latest level of firmware, such as HUAWEI Tecal Server Firmware, vital product data (VPD) code, device drivers, and integrated management module firmware.

  • Page 202: Configuring The Server

    Setup utility The Setup utility (formerly called the Configuration/Setup Utility program) is part of the HUAWEI Tecal Server Firmware. Use it to perform configuration tasks such as changing the startup-device sequence, setting the date and time, and setting passwords. For information about using this program, see “Configuring the server”.

  • Page 203: Setup Utility Menu Choices

    Broadcom Gigabit Ethernet controller”. 6.2.1 Setup utility menu choices The following choices are on the Setup utility main menu. Depending on the version of the HUAWEI Tecal Server Firmware (server firmware), some menu choices might differ slightly from these descriptions. ...
  • Page 204 Select this choice to view and select the system management network interface port, the IMM MAC address, the current IMM IP address, and host name; define the static IMM IP address, subnet mask, and gateway Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 205 Select this choice to access the System Event Manager, where you can view the POST event log and the system-event log. The POST event log contains the three most recent error codes and messages that were generated during POST. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 206 Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 207: Passwords

    You can then start the Setup utility and reset the power-on password. You do not have to return the jumper to the previous position. The power-on password override jumper does not affect the administrator password. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 208: Using The Boot Selection Menu Program

    Setup Utility. 6.2.4 Starting the backup server firmware The system board contains a backup copy area for the HUAWEI Tecal Server Firmware (server firmware). This is a secondary copy of the server firmware that you update only during the process of updating the server firmware. If the primary copy of the server firmware becomes damaged, use this backup copy.

  • Page 209: Using The Serverguide Setup And Installation Cd

    The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically. The ServerGuide program requires a supported HUAWEI server with an enabled startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install the operating system.

  • Page 210: Using The Integrated Management Module

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported HUAWEI server model. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or integrated SCSI controller with RAID capabilities, you can run the SCSI RAID configuration program to create logical drives.
  • Page 211 Establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view and change the UEFI settings, restart the server, identify the Issue 02 (2011-05-25) Huawei Proprietary and Confidential 6-11 Copyright © Huawei Technologies Co., Ltd.

  • Page 212: Obtaining The Ip Address For The Web Interface Access

    Step 4 Click Continue to start the session. The System Status page, provides a quick view of the server status. 6-12 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 213: Using The Embedded Hypervisor

    ----End 6.2.9 Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the HUAWEI USB flash device with embedded hypervisor. The USB flash device can be installed in either of the I/O board internal USB ports (see the following illustration). Hypervisor is virtualization software that enables multiple operating systems to run on a host system at the same time.

  • Page 214: Using The Remote Presence Capability And Blue-Screen Capture

    You can configure the Broadcom Gigabit ports as a startable device, and can be customized in the startup sequence. Enable, disable, and customize the startup sequence of the Broadcom Gigabit Ethernet ports from the Setup Utility. 6-14 Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 215: Configuring The Broadcom Gigabit Ethernet Controller

    Step 5 Select the device driver for your RAID controller and press Enter. Step 6 Follow the instructions in the documentation for your RAID controllers. ----End Issue 02 (2011-05-25) Huawei Proprietary and Confidential 6-15 Copyright © Huawei Technologies Co., Ltd.

  • Page 217: Regulatory Compliance Standards

    UL has its own certification system for the whole product, components, and materials. All the electric products that are exported to the USA must pass the UL certification. Issue 02 (2011-05-25) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 218: Listed

    The product passes the RoHS certification and the contents of hazardous substances in the product comply with SJ/T-11363-2006 Requirements for concentration limits for certain hazardous substances in electronic information products. Huawei Proprietary and Confidential Issue 02 (2011-05-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 219: How To Obtain Help

    Problem level and required solution deadline 8.1.2 Making Debugging Preparations When you seek for technical support, Huawei technical engineer may help you to perform some operations to further collect the fault information or remove the fault. Therefore, you need to make preparations before seeking for technical support.

  • Page 220: How To Obtain Help From Website

    8 How to Obtain Help Problem Determination and Service Guide 8.3 How to Obtain Help From Website Huawei provides users with timely and efficient technical support through the regional offices, secondary technical support system, telephone technical support, remote technical support, and onsite technical support.

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