Huawei RP100-55T User Manual page 93

HUAWEI RP100-55T Room Presence
User Guide
Problem
After startup, the
RP100-55T cannot
be registered with
the gatekeeper.
After defining a
conference on the
EP100-55T, a
conference cannot
be initiated.
Issue 01 (2013-12-20)
Possible Cause
The settings used for
registration with the
gatekeeper are incorrect. In
other words, GK address,
H.323 ID, or Password is set
incorrectly.
Contact the administrator of
the videoconferencing system.
Check whether a site using the
same user name as that of the
local site has already been
registered with the gatekeeper.
Access the Line Status screen
to check whether the IP
network is disconnected.
The NAT settings are
incorrect. If the local site is in
a private network and if the
gatekeeper is in a public
network, check whether the
local site can communicate
with the gatekeeper properly.
If not, the local NAT settings
are incorrect.
The listen port of the
gatekeeper (such as port 1719)
is restricted by the network
firewall.
The RP100-55T is not
connected to the
videoconferencing network.
If the local site pays for the
conference, check whether the
account balance of the local
site is sufficient. If another
site pays for the conference,
check whether the
corresponding account
number and password are set
correctly and whether the
account balance of the site is
sufficient.
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12 Maintenance and Troubleshooting
Solution
Choose Settings > Network >
IP > H.323, and then set the
parameters used for the
registration with the gatekeeper
correctly.
Change the user name of the local
site.
Check the IP network settings and
the connection of the IP network
cable. Ensure that the settings are
correct and the cable is connected
properly.
Choose Settings > Network >
IP > Firewall, and then set the
NAT parameters properly.
Contact the administrator of the
videoconferencing system.
Check the network and then rectify
relevant faults.
Enter the account number and the
password correctly and top up the
relevant account if necessary.
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