Samsung SM-R175 User Manual page 40

Appendix
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
• E nsure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• R estart the mobile device and relaunch the Galaxy Wearable app.
• I f only a single earbud is connected to your mobile device, restart the earbuds to connect
them both. To restart the earbuds, refer to
The battery does not charge properly (For Samsung-approved
chargers)
• E nsure that the charging contacts of the earbuds and the charging contacts of the
charging case are in contact with each other.
• E nsure that the charger is connected properly to the charging case.
• I f the charging contacts are dirty, the battery may not charge properly. Wipe both gold-
coloured contacts with a dry cloth and try charging the battery again.
• V isit a Samsung Service Centre and have the battery replaced.
The charging time and the battery life is different between the
earbuds
• T he charging time may differ between the two earbuds even if they started charging at
the same time.
• T he charging time and the remaining battery may differ between the two earbuds due to
different inner components.
The battery depletes faster than when first purchased
• W hen you expose the Galaxy Buds+ or the battery to very cold or very hot temperatures,
the useful charge may be reduced.
• T he battery is consumable and the useful charge will get shorter over time.
Restarting the earbuds
40
for more information.