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Huawei Nexus 6P Faqs

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Nexus 6P Smartphone FAQs
V1.0
Author
LMT Team
Date
September 2015
HUAWEI TECHNOLOGIES CO., LTD.

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  • Page 1 Nexus 6P Smartphone FAQs V1.0 Author LMT Team Date September 2015 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: Table Of Contents

    1.8 Why won't my phone charge when connected to a computer? ................... 14 1.9 Can I use a non-Huawei charger to charge my phone? ....................14 1.10 If I play games on my phone while charging, will the battery lifespan be affected? ..........14 1.11 Why is my phone overheated? ..........................
  • Page 4 2.2 Screen and display ..............................20 2.2.1 Why do ripples appear on my screen when I press it hard? ..................20 2.2.2 What can I do if my screen is exposed to water? ..................... 20 2.2.3 Why does my screen change by itself or automatically open applications? ............20 2.2.4 Why does the touchscreen sometimes fail to respond? ....................
  • Page 5 3.27 How do I change the names of folders on the home screen? ..................38 3.28 Why is only a part of movie downloaded even if I let my phone download it for a long period of time? ....38 3.29 Why is Wi-Fi disabled after I enable a Wi-Fi hotspot? .....................
  • Page 6 5.1.5 Why is the connection to the Wi-Fi network interrupted? ..................48 5.1.6 Why can't I enable Wi-Fi?............................48 5.1.7 Why can't I disable Wi-Fi? ............................48 5.1.8 Why can't my phone connect to a router over Wi-Fi? ....................48 5.1.9 Why does the download task over a Wi-Fi network stop after the screen turns off? ..........
  • Page 7 5.10 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network? ...... 62 5.11 How do I view mobile data usage? ........................... 62 5.12 How can I tell whether my phone supports Bluetooth tethering? ................62 5.13 What is a Wi-Fi hotspot?............................
  • Page 8 6.15 Can anyone access my fingerprint information? ....................... 71 6.16 What should I do to the registered fingerprints if I want to give my phone to a friend?........... 71 6.17 Why do I have to record my fingerprint for several times? ..................71 6.18 Why can't I unlock my phone using my fingerprint? ....................
  • Page 9 7.23 Why does it take a long time to open Gallery after I take photos? ................79 7.24 Why do photos taken of some scenes appear bright while the photos taken of other scenes have obvious bright and dark contrast? ..................................80 7.25 What can I do if I see black spots and smudges on the viewfinder after I've used the camera for several months? .
  • Page 10 7.62 Does the front camera have laser-assisted autofocus? ....................87 7.63 Can I set the recording scenario in the recorder app? ....................87 8 Messaging and email ........................88 8.1 Why can't I log in to my company email using an Exchange account? ..............88 8.2 Why are there limits on sending and receiving emails? ....................
  • Page 11 9.24 How can I forward unanswered calls to another phone number? ................103 9.25 How can I forward calls missed when my phone is unreachable to another phone number? ......... 103 9.26 How do I edit the text messages which can be sent when I reject incoming calls? ..........103 9.27 How do I quickly mute an incoming call? ......................
  • Page 12 12.2 Why can't a third-party application map load the map data? .................. 114 12.3 Why doesn't the installed third-party positioning application locate correctly? ............. 114 12.4 Why is the compass inaccurate? ..........................114 12.5 Do I have to pay for the navigation function? ......................115 12.6 What can I do when the GPS software is slow or fails to locate? ................

  • Page 13: Battery And Charging

    Unplug the charger from the socket, then plug it back in, ensuring the charger is firmly inserted. 4. If the problem persists, take your phone to an authorized Huawei service center for inspection. 1.2 What can I do if my phone runs out of power quickly even when in standby? Tip 1: Enable battery saver mode.

  • Page 14: How Can I Determine If My Phone Is Fully Charged

    Setup instructions: Go to Settings > Battery and see if there are any apps that consume a lot of power. Select the appropriate apps and touch to uninstall them. Search in Google Play for similar apps and use those instead. Tip 5: If there are some third-party apps running in the background, try backing up your data and restoring to factory settings and check if your phone stays on longer when in standby.

  • Page 15: How Long Should The Initial Charge Be

    If the problem persists, use the charger to charge your phone. 1.9 Can I use a non-Huawei charger to charge my phone? Yes if the output current and voltage of the charger are the same as those of the original charger.

  • Page 16: Why Is My Phone Overheated

    1.11 Why is my phone overheated?  When you are surfing the Internet: − Use the native browser to surf the Internet. − If you are using a third-party browser, set it to no-picture browsing mode. − To reduce heat generated by your phone when you are surfing the Internet, make sure the signal strength occupies all bars.
  • Page 17  When you are listening to songs: It is normal if you feel that your phone is overheated when you are listening to songs with the screen turned on, especially in hot weathers. Your phone's music playback quality has been improved and more heat may be generated while songs are playing. If you feel you're your phone is overheated, reduce the volume.

  • Page 18: Why Is My Charger Overheated When Charging My Phone

    1.13 Why does it take a long time to charge my phone when it heats up? Huawei phones feature thermal protection technology. When the phone gets hot, it will automatically limit the charging current to prevent discomfort for the user. You can help cool the phone down by closing apps such as games and video players.

  • Page 19: Hardware And Appearance

    2. To prevent non-standard tools from damaging the internal components of your phone, it is recommended that you buy a standard eject tool from an authorized Huawei service center as soon as possible. 2.1.4 What can I do if the metal casing is damaged after I drop my...

  • Page 20: Why Are The Phone Buttons Noisy

    2.1.13 Does my phone support micro-SIM cards?  Micro-SIM cards are not supported.  Your phone's card slot only supports standard nano-SIM cards. 2.1.14 Does my phone support optical image stabilization (OIS)? No. The Nexus 6P does support EIS – Electronic image stabilization. April 2015...

  • Page 21: What Colors Are Available For The My Phone

    If water has entered your phone, you can't simply return your phone. Maintenance due to water damage is not covered by warranty. If no water has entered your phone, take your phone to an authorized Huawei service center. 2.2.3 Why does my screen change by itself or automatically open applications? 1.

  • Page 22: Why Is The Touchscreen Slow Or Unresponsive When I Use Magnification Gestures

    Your phone's gravity sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Go to Huawei's official website and download the software update package. Refer to the update guide in the package before performing the update.

  • Page 23: How Do I Disable Auto-Rotate

    The battery is not in good contact with your phone. Use an eraser to rub the contact points or replace the battery. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 24: How Do I Set A Longer Screen Timeout Period

    Figures are for reference purposes only and may differ from your device. 2.2.11 How do I set a longer screen timeout period? Go to Settings, touch Display > Sleep, and select a longer time period. April 2015...

  • Page 25: Why Does My Screen Often Suddenly Freeze And A Yellow Box Appear All Around The Edges

    Figures are for reference purposes only and may differ from your device. 2.2.12 Why does my screen often suddenly freeze and a yellow box appear all around the edges? This is because the Magnification gestures function is enabled. When enabled, touching the screen three times in succession will trigger Magnification gestures.
  • Page 26 April 2015...

  • Page 27: System Functions And Settings

    System functions and settings 3.1 Why doesn't the Google input method keyboard have number shortcut buttons? When using the Google input method keyboard, there are no individual number buttons. To enter numbers, use either of the following methods: 1. Touch ?123 to enter numbers and special characters. 2.

  • Page 28: What Can I Do If My Phone Can't Automatically Adjust Its Screen Brightness

    Figures are for reference purposes only and may differ from your device. 3.3 What can I do if my phone can't automatically adjust its screen brightness? Make sure you have enabled Adaptive brightness under Settings > Display. 3.4 What can I do if my phone can't automatically rotate its screen? Make sure you have enabled Auto-rotate in the shortcut menu.

  • Page 29: Why Does A Blinking Red Frame Appear On My Screen

    Figures are for reference purposes only and may differ from your device. 3.8 Why does a blinking red frame appear on my screen? You may have enabled the developer options that are hidden in the system and selected strict mode under Settings > Developer options > Strict mode enabled. If strict mode is enabled, the screen blinks when the app is running for a long period of time using the main thread.

  • Page 30: Why Can't I Find The Camera App Icon On The Home Screen

    Figures are for reference purposes only and may differ from your device. 3.9 Why can't I find the camera app icon on the home screen? Android APK management system allows you to enable or disable apps. It may be that you disabled the app in the past and, as a result, you can't find the app icon.

  • Page 31: How Do I Use Developer Options

    To unlock the screen, press the power button to turn on the screen and use a screen unlock method, such as swiping, entering the PIN, or drawing the unlock pattern. 3.12 How do I use Developer options? To make Developer options appear in Settings, go to Settings, touch About phone and touch Build number seven times in rapid succession.

  • Page 32: How Do I Enter Or Exit Safe Mode

    Figures are for reference purposes only and may differ from your device. 3.14 How do I enter or exit safe mode? To enter safe mode, press and hold the volume down button during the startup animation until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone.
  • Page 33 Service Plugin (other company's services will probably work as well). You can download the HP Print Service Plugin from Google Play. Using HP Print Service Plugin: Touch HP Print Service Plugin to show the Searching for printers screen and select a printer model.
  • Page 34 You can also add a printer by yourself: Touch the button in the upper right corner to enter the add printer screen. Touch to add a printer. Connect to a printer through Wi-Fi or directly connect to a printer. Touch On a Wi-Fi Network to open the Add Printer dialog box. April 2015...

  • Page 35: How Do I Enter Recovery Mode

    Figures are for reference purposes only and may differ from your device. 3.17 How do I enter recovery mode? When an online update package is downloaded, power off your phone, simultaneously press and hold the power and volume up buttons to enter fastboot mode. In this mode, press the volume up and volume down buttons to scroll through the options, and press the power button to select an option.

  • Page 36: How Can I Schedule My Phone's Power-On And Power-Off Time

    3.20 How can I schedule my phone's power-on and power-off time? Your phone doesn't support this function. Please download a third-party application that provides this function. 3.21 How do I enter USB debugging mode? The Developer options are hidden by default. To show Developer options in the settings menu, go to Settings >...

  • Page 37: How Do I Set The Alarm Ring Length And Intervals

    3.23 How do I set the alarm ring length and intervals? Go to Clock, touch Menu > Settings > Snooze length. Drag the slider to set the alarm intervals and touch Silence after to set the ring length. Figures are for reference purposes only and may differ from your device. April 2015...

  • Page 38: Which System Sounds Can Be Configured On My Phone

    3.24 Which system sounds can be configured on my phone? Select or deselect the corresponding check boxes to enable or disable sound effects from Settings > Sound & notification > Other sounds.  Dial pad tones: play a sound when the dialing keypad is touched. ...

  • Page 39: How Can I Quickly Adjust The System Volume

    3.26 How can I quickly adjust the system volume? Press the volume button and touch to adjust the volumes for ringtones, media, and alarms. Figures are for reference purposes only and may differ from your device. 3.27 How do I change the names of folders on the home screen? Open a folder and touch the folder name to change the name.

  • Page 40: Why Is Wi-Fi Disabled After I Enable A Wi-Fi Hotspot

    To address this issue, make sure your phone maintains a Wi-Fi connection in sleep mode. Go to Settings, touch a Wi-Fi connection, select Menu > Advanced and set Keep Wi-Fi on during sleep to Always. Otherwise, after the screen is turned off for a while, the Wi-Fi connection may be interrupted.

  • Page 41: Why Does The Game App Run Slowly

    Try the game app using another phone. If the game app also runs slowly, this problem is caused by the game app instead of your phone. Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone.

  • Page 42: Does My Phone Support Hdmi

    3.37 Does my phone support HDMI? 3.38 Does my phone support TV-OUT? 3.39 Does my phone support setting a time to automatically power on/off my phone? 3.40 Does my phone support voice wakeup? April 2015...

  • Page 43: Managing Apps

    Managing apps 4.1 Third-party apps 4.1.1 Why can't I synchronize the contacts and calendar events from my Gmail account? Log in to your Google account. Go to Settings > Account > Google. Touch the Google account and you will see the options to synchronize calendar events and contacts.

  • Page 44: Why Do Some Apps Fail To Install And A "Duplicate Permissions" Message Is Displayed

    If the new apps request permissions granted to other apps and the signatures provided by the apps are different, the system displays a duplicate permissions error message and exits the installation. Huawei will encourage app developers to correct their apps designs to avoid security risks.

  • Page 45: Which Third-Party Apps Does My Phone Support

    4.1.7 Which third-party apps does my phone support? Apps related to Google Mobile Services (GMS) are supported, including apps downloaded from the Google Play Store. 4.2 System apps 4.2.1 Why can't I open the camera? According to the Android system architecture, before an app opens the camera, other apps using the camera must be closed first, for example, flashlight apps or QR code scanner apps.

  • Page 46: Why Doesn't My Phone Play Sms Tones

    4.2.6 Why doesn't my phone play SMS tones? Perform the following checks:  Check whether the SMS tone is never played on any screens (according to the Android native design, the system doesn't play tones when you receive SMSs while viewing the message details screen).

  • Page 47: How Can I Search For Apps On My Phone

    Figures are for reference purposes only and may differ from your device. 4.3.4 How can I search for apps on my phone? Touch the Google Now app on the home screen to enter the search screen. You can search for apps, contacts, and other information from the search box.

  • Page 48: Networks And Data Sharing

    Networks and data sharing 5.1 Wi-Fi and Bluetooth 5.1.1 Why can't I listen to music using the Bluetooth headset? Check whether your Bluetooth headset supports music playback. Generally, monaural Bluetooth headsets in the market don't support music playback over Bluetooth. Go to Settings >...

  • Page 49: What Can I Do If Voices Are Unclear When I Make Phone Calls Using A Bluetooth Headset

    If the problem persists, take your phone to an authorized Huawei service center to check the hardware and software. 5.1.2 What can I do if voices are unclear when I make phone calls using a Bluetooth headset? Check the model of your Bluetooth headset.
  • Page 50  The number of connected devices may have reached the Wi-Fi hotspot's limit. Try connecting to another available network.  If your phone can't connect to the Wi-Fi hotspot and keeps obtaining an IP address, set a static IP address for it as follows: For an encrypted Wi-Fi hotspot, on the Wi-Fi settings screen, touch the hotspot.

  • Page 51: Why Does The Download Task Over A Wi-Fi Network Stop After The Screen Turns Off

    Figures are for reference purposes only and may differ from your device.  Check whether the MAC address filtering function is enabled on the router. If this function is enabled, phones that are not in the access list can't access the Wi-Fi network. For details about configuration on the router, see the router User Guide.
  • Page 52 Touch Keep Wi-Fi on during sleep. Touch Never. April 2015...

  • Page 53: Why Does The Wi-Fi Network Speed Become Slow Or The Signal Become Poor

     Check whether other devices are transmitting massive data traffic, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources. ...

  • Page 54: Why Is The Wi-Fi Function Automatically Turned On After I Turn It Off

    2.4 GHz (only for the phones supporting 2.4 GHz frequency). If the preceding solutions don't work, use another phone to check whether hotspots can be scanned on that phone. If yes, take your phone to an authorized Huawei service center and check the hardware.

  • Page 55: Why Is The Confirmation Button Unavailable After I Enter The Wi-Fi Connection Password

    (The specific country name is recorded for software modification). 5.1.18 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? Please check whether you have entered an 8-digit password. If no, reset your router's password. Change the authentication's encryption mode to WPA-PSK or WPA2-PSK, and set the password to contain 8 numeric numbers.

  • Page 56: Why Does My Phone Fail To Access The Internet After It Is Connected To A Private Wi-Fi Hotspot

    Wi-Fi hotspot? Check whether other devices are using the network at the same time, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.

  • Page 57: What Can I Do If, After Turning Off Wi-Fi, My Phone's Mobile Data Service Turns Off

    If the problem persists, turn off Wi-Fi and then turn it back on again or restart the Wi-Fi hotspot. Figures are for reference purposes only and may differ from your device. 5.1.27 What can I do if, after turning off Wi-Fi, my phone's mobile data service turns off? Go to Settings >...

  • Page 58: After I Set My Phone To Disconnect From The Wi-Fi Network After The Screen Turns Off, Why Is It Connected To The Xx Network After The Screen Turns On

    5.1.33 What protocols are used by Bluetooth functions? The protocols used by various Bluetooth functions of Huawei phones are as follows: HFP (making calls), HSP (making calls), A2DP (playing music), AVRCP (controlling music...

  • Page 59: Why Does A 'Poor Wi-Fi Connection Status' Prompt Appear When I'm Browsing The Internet

    playback), OPP (file transmission using Bluetooth), PBAP (synchronizing contacts), MAP (synchronizing SMSs), HID (using a Bluetooth keyboard and mouse), PAN (sharing a network using Bluetooth), and BLE (connecting to a Bluetooth low-power-consumption device such as a wrist band) 5.1.34 Why does a 'Poor Wi-Fi connection status' prompt appear when I'm browsing the Internet? If the signal strength of the Wi-Fi network is weak, a 'Poor Wi-Fi connection status' message will be displayed prompting you to switch to a mobile data connection.

  • Page 60: Why Is The Internet Connection Slow

    2. Carry out a comparison test on another phone: insert your SIM card into another phone or insert another SIM card connected to the same network into your phone. If the connection speed is still slow, go to an authorized Huawei service center for a replacement SIM card. April 2015...
  • Page 61 3. Exit the app and then relaunch it, or uninstall and then reinstall the app. 4. Disable and then re-enable mobile data. Turn on airplane mode and then turn the airplane mode off again. 5. Go to Settings > More > Cellular networks > Access Point Names and then select reset it to default.

  • Page 62: Why Is The Signal Strength Weak When I Place My Phone On A Metal Surface Or Use A Metal Case

    5.5 Why is the signal strength weak when I place my phone on a metal surface or use a metal case? The phone's antenna is located on the underside of the phone. Placing the phone on a metal surface will impair the antenna's performance. 5.6 How do I set a static IP address for my phone to connect to a Wi-Fi network? Touch Settings >...

  • Page 63: How Can I Tell Whether The Phone Is Connected To The Internet Using Mobile Data Or Wi-Fi Network

    5.10 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network? Check the status bar on the top of the screen to determine the connection status. If you see , the phone is connected to the Internet using the Wi-Fi network. If you see , the phone is connected to the Internet using a mobile data connection.

  • Page 64: How Do I Delete Personal Data From The Built-In Browser

    5.17 How do I delete personal data from the built-in browser? On the Browser screen, open the options menu and select Settings > Privacy. Select the data you need to delete, such as the cache, browsing history, cookies, and site data. Delete data by following the onscreen instructions.

  • Page 65: Why Is My Phone Displaying The 3G Icon When I Am Using A 4G Sim Card

     Your phone is a 4G phone.  The SIM card is a 4G card.  You have activated the 4G data plan and the enabled the 4G network connection on your phone.  The carrier provides local 4G network coverage. 5.24 Why is my phone displaying the 3G icon when I am using a 4G SIM card? Check that you are using a 4G SIM card.

  • Page 66: Does My Phone Support Using Gsm 850 Mhz Networks Internationally

    If travelling internationally, roaming must be enabled. Also, your carrier and the carrier of the country in which you are roaming must cooperate to provide 4G roaming services. Before travelling, please confirm the details of your situation with your carrier. 5.29 Does my phone support using GSM 850 MHz networks internationally? Yes.

  • Page 67: Does My Phone Support Bluetooth Aptx

    5.33 Does my phone support Bluetooth aptX? 5.34 Does my phone support infrared remote control? 5.35 What support does my phone have for international roaming? Your phone does not only support GSM, but also support TDD-LTE, FDD-LTE, WCDMA, and CDMA. International roaming services must be enabled by your carrier. April 2015...

  • Page 68: Fingerprint Identification

    6.1 Why does the fingerprint unlock feature frequently fail to work properly? The fingerprint sensor on Huawei phones is designed to work at temperatures ranging from –20℃ to +75℃. If the fingerprint sensor fails to recognize your fingerprint, this is usually due to the ambient conditions.

  • Page 69: Why Does It Takes A Long Time To Unlock The Screen After My Phone Has Been Used For A Certain Period

    6.2 Why does it takes a long time to unlock the screen after my phone has been used for a certain period? 1. Your fingers may become dry in autumn and winter. In this case, you can press your finger against the fingerprint sensor more strongly and keep your finger moderately humid by blowing hot air to it or washing it.

  • Page 70: Why Do People Whose Fingerprint Patterns Are Shallow Often Fail To Unlock The Screen Using The Fingerprint

    3. Make sure the finger area you press against the fingerprint sensor is the same as the one you enrolled on your phone. It is recommended you use the gesture you often use when you enroll your fingerprint. 6.6 Why do people whose fingerprint patterns are shallow often fail to unlock the screen using the fingerprint? Female and children's fingers are slim and their fingerprint patterns are shallow.

  • Page 71: Why Can't I Unlock The Screen Using My Fingerprint? Why Can't I Find The Fingerprint Option Under Settings

    If not, restart your phone and check whether the fingerprint option exists. If you can't find the fingerprint option under Settings, take your phone to a Huawei service center. 6.11 Why do I have to register my fingerprint several times...

  • Page 72: How Do I Unlock The Screen Using My Fingerprint

    6.13 How do I unlock the screen using my fingerprint? To unlock the screen, slightly press your finger against the sensor. Your phone unlocks in an instant. 6.14 How do I add or register my fingerprint? 1. On the home screen, touch Settings. 2.

  • Page 73: Why Can't I Unlock My Phone Using My Fingerprint

    For female users, use the finger pad to press the fingerprint sensor and make sure the edges of your finger are fully enrolled, to make it easier to unlock. 3. Fingers may be dry or wet (oily or sweaty). If your finger is dry, to avoid unclear fingerprint images, you need to press your finger against the fingerprint sensor more strongly.

  • Page 74: Why Can't I Unlock My Phone Or Register My Fingerprint When I Swipe My Finger On The Fingerprint Sensor

    6.22 Why can't I unlock my phone or register my fingerprint when I swipe my finger on the fingerprint sensor? Your phone's fingerprint sensor is pressure-sensitive. You only need to slightly press your finger against the sensor to unlock the screen or register your fingerprint. Don't scratch the fingerprint sensor.

  • Page 75: How Do I Disable Fingerprint Unlocking

    You can also access the phone using the owner password. Go to Settings > Security > Fingerprint > Screen lock and check all the fingerprints registered in owner mode and visitor mode. Figures are for reference purposes only and may differ from your device. 6.27 How do I disable fingerprint unlocking? Go to Settings, then select Security >...

  • Page 76: What Does Fingerprint Identification Do

    6.31 What does fingerprint identification do? Fingerprint identification can unlock your phone and authorize payments. 6.32 Does my phone support authorizing payments using fingerprint? Yes. April 2015...

  • Page 77: Camera And Multimedia

    Camera and multimedia 7.1 Why is the DTS effect not obvious? Use a headset for better sound effect when you are playing songs. 7.2 Why can't I view photos I have taken by double pressing the volume down button after I turn on the camera? You may have set Screen lock for privacy protection, which prevents you from viewing the photos you have taken.

  • Page 78: Why Is The Volume Of The Video I Recorded Low

    7.7 Why is the volume of the video I recorded low? You may have recorded the video too far away from the subjects. It is recommended that you record a video within 2 meters of the subjects. 7.8 Why does it take longer to focus when I take photos at a short distance from an object than from further away? Generally, users take photos one meter away from an object, so by default, your phone starts scanning from there.

  • Page 79: Why Do Videos Taken Near Lights Have Ripples

    7.13 Why do videos taken near lights have ripples? Lights are powered by alternating current at a certain frequency. If the frequency and the camera's scanning frequency do not match, ripples appear. Since commercial electricity frequencies vary by country and area, to achieve compatibility, your phone needs to identify the actual commercial electricity frequency in real time, resulting in ripples if shooting scenes change.

  • Page 80: Why Is A Photo Taken With The Flash Blurred

    Remove your phone's cover and wipe the lens with a cleaning cloth. If the problem persists after you have wiped the lens clean, please use a PC cover purchased from Huawei's official website. 7.22 Why does video recording suddenly stop? You may have reached the maximum file size, 4 GB.

  • Page 81: Why Do Photos Taken Of Some Scenes Appear Bright While The Photos Taken Of Other Scenes Have Obvious Bright And Dark Contrast

    If the problem persists, take your phone to a Huawei service center for repair. 7.26 What can I do if I can't use the flash? Set the flash mode to mandatory .

  • Page 82: Why Do The Brightness And Color Change When I Touch A Previewed Photo

    If the photos are red and blurred with flash turned on, your hand might have been too close to the flash. 7.28 Why do the brightness and color change when I touch a previewed photo? When you touch a previewed photo, your phone will expose the touched areas, resulting in slight brightness and color changes, which is normal.

  • Page 83: What Might Cause Poor Quality Playing Of Online Streaming Media On My Phone

    7.34 What might cause poor quality playing of online streaming media on my phone? The source streaming media is of poor quality. The network connection is poor. Your phone's hardware may be faulty. For example, the display is damaged. To check whether your phone's hardware is faulty, play a local video for comparison.

  • Page 84: How Do I Display Photos I Take In Full-Screen Mode

    Open the video on another phone to check whether the video is problematic. Open another video to check whether the video player is problematic. Reset your phone and try again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. April 2015...

  • Page 85: What Can I Do If The Volume Is Low When I Listen To Music With A Headset

    7.42 What can I do if the volume is low when I listen to music with a headset? Press the volume up button to increase the volume. Check whether the earpieces of your headset are blocked by foreign bodies. Clean them periodically.

  • Page 86: How Do I Turn On Flash When Shooting Photos

    7.48 How do I turn on flash when shooting photos? When you set the flash to auto mode, the flash will fire automatically if the environment is too dark. When you set the flash to always on, it will operate regardless of the environment. 7.49 Why does the screen blink when I flick left and right to view photos in Gallery full-screen mode? The photos are of high quality and to increase the loading speed, they are refreshed twice.

  • Page 87: What Are The Capabilities Of My Phone's Cameras

    7.53 What are the capabilities of my phone's cameras?  Rear Camera − 12 MP − 1.55 µm pixels − F2.0 aperture − IR laser-assisted autofocus − 4K (30 FPS) video capture  Front Camera − 8 MP − 1.4 µm pixels −...

  • Page 88: Does My Phone Support Hd Video Playback

    7.57 Does my phone support HD video playback? Yes. Your phone support HD videos up to 4K. 7.58 Does my phone support all-focus mode? Yes. 7.59 Does the front camera use a backside illumination (BSI) sensor or stacked CMOS sensor? Backside illumination (BSI) sensor.

  • Page 89: Messaging And Email

    Messaging and email 8.1 Why can't I log in to my company email using an Exchange account? Make sure the server address is correct. Contact your company's email server administrator, check the server address, and manually set the server address on your phone.

  • Page 90: Why Can't I Send Or Receive Sms Messages

    b. Hotmail email accounts: The number of emails which can be sent is limited to 100 per day. The largest number of recipients to which you can send the same email at the same time is 50 email addresses. c. Sending email limitations for other email addresses: GMX free email addresses: The number of emails which can be sent is limited to 100 per day.

  • Page 91: Can I View Emails When Offline

    automatically compressed before being attached to a message. As a result, the resolution of the picture may be smaller when received. 8.6 Can I view emails when offline? Yes, but only if the emails have already been downloaded to your phone. 8.7 Can I restore deleted messages? 8.8 Are there any restrictions on email attachment size? The total size of all attachments in a single email may not exceed 50 MB.

  • Page 92: How Do I Remove An Email Account

    Figures are for reference purposes only and may differ from your device. 8.10 How do I remove an email account? Go to Settings > Accounts > Gmail. Select the email account to be deleted and touch Remove account. 8.11 What can I do if I receive the following notification when logging in to an Exchange email address: Cannot connect to server? Please make sure the email address, domain name, user name, password, server, and port...

  • Page 93: How Do I Set Up An Exchange Email Account

    Common mistakes: 1. The password is entered incorrectly. Please touch the icon to the right side of the password field to show the password as you enter it. This way you can make sure you enter it correctly. 2. There is a mistake in the server name or the port number. Please refer to your email service provider's information.
  • Page 94 2. Touch NEXT (This will automatically determine your email account's incoming server settings). You can also touch Manual setup to go to the incoming server settings screen and manually set up the incoming server settings. April 2015...
  • Page 95 3. After completing the incoming server settings setup, you will be notified about Remote security administration. Touch OK to enter the email account settings screen. Confirm the sync frequency and other related settings 4. Activate the device administrator function for the email account. When activated, if someone using your phone fails to meet the security policies set here, they will be asked for an unlock password.

  • Page 96: How Do I Set Up A Pop3 Or Imap Email Account

    8.13 How do I set up a POP3 or IMAP email account? During the setup process, you may need to contact your email service provider for assistance or login information. 1. Choose Personal (IMAP/POP) and enter your email address, password, and other basic information.
  • Page 97 3. After completing the incoming server settings setup, the next step is to confirm the sync frequency and other related settings. April 2015...
  • Page 98 4. Give your email account a name and touch NEXT to complete the account settings. April 2015...

  • Page 99: Calls And Contacts

    Calls and contacts 9.1 Why does my phone have a signal, but I can't make calls? 1. Please check whether your SIM card has been cut by hand to fit your phone. Sometimes cut SIM cards cause problems when making calls. It is recommended that you go to an authorized service center and get a standard nano-SIM card.

  • Page 100: What Do I Do If, In The Middle Of A Call, The Call Is Dropped And My Phone Enters Airplane Mode

    − If you feel uncomfortable when listening to the receiver, please lower the volume to a suitable level, like volume level 1-2. − When you lower the volume, if the volume is too low, try adjusting the position of the receiver to your ear so it is aligned with your ear.

  • Page 101: Why Are There Interruptions When I Make Calls Or One Or Both Parties Can't Hear The Other

    9.7 Why are there interruptions when I make calls or one or both parties can't hear the other? 1. If the other party can't hear you, try speaking closer to the microphone. 2. If calls are dropped intermittently in areas where the signal is weak or where there is a lot of signal interference, this is due to network problems and is to be expected considering the condition of the network.

  • Page 102: What Can I Do If I Hear Static During Phone Calls In Handsfree Mode

    9.11 What can I do if I hear static during phone calls in handsfree mode? When you make phone calls, don't place the speaker too close to your ear. Try playing music in speaker mode. If the problem persists, take your phone to a service center for assistance.

  • Page 103: How Can I Delete The Pre-Installed Ringtone

    Open the dialer app, touch the call history icon, touch the call records you would like to erase, and then select Call details. Touch the trash can icon in the upper right corner to erase the call record. 9.16 How can I delete the pre-installed ringtone? You can't delete the pre-installed ringtone.

  • Page 104: Why Can't I Hear The Voice Of The Other Party During A Call

    Try ending the call and then calling again. Hardware problems such as a defective receiver can also cause this problem. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 105: How Do I Quickly Dial A Number

    9.28 How do I quickly dial a number? On the speed dialing screen, set phone numbers for each digit. After setting up quick dial numbers, you can press and hold a digit to make calls to corresponding phone number. 9.29 What is the purpose of the Fixed Dialing Number (FDN) feature? The Fixed Dialing Number feature prevents unauthorized use (calling, sending SMS messages, and more) when you lend your phone to a third party.
  • Page 106 In the call log above the keypad, touch the i icon to the right of the missed call. In the interface that appears, touch the call detail icon below the unanswered phone number to view all the detailed information about the missed call, including the time the call came in and how many times it rang.

  • Page 107: Storage And File Management

    Storage and file management 10.1 What do I do if the internal storage is full and an error message appears when applications are opened? The Android operating system for mobile phones is installed on the system partition of the phone's internal storage. When a phone doesn't have sufficient RAM available, the operating system will allocate some storage space outside the system partition to be used as swap space.

  • Page 108: How Do I Check The Internal Storage Space

    10.5 How do I check the internal storage space? Go to Settings > Storage to check your storage space. 10.6 How do I find the default storage location of my files? The default location for files received through Bluetooth can be found in the Bluetooth folder from Storage &...

  • Page 109: When I Connect My Phone To My Computer And Choose To Manage Files, What Will Be Displayed On My Computer

    Comment [zhoujie1]: 这个图还未更新， 请修改 10.11 When I connect my phone to my computer and choose to manage files, what will be displayed on my computer? When your computer recognizes you have connected your phone in file transfers mode, an auto-play dialogue box will appear. (If auto-play notifications have been disabled on the computer, this will not appear.

  • Page 110: What Can I Do If I Can't Connect To Windows 7 Or 8 When My Phone Is In File Transfers Mode

    10.12 What can I do if I can't connect to Windows 7 or 8 when my phone is in file transfers mode? File transfers mode uses MTP transfer mode that requires that your computer's USB ports use standard Windows drivers. Some third-party chipset manufacturers' drivers may not be standard Windows drivers, causing compatibility problems with your phone.
  • Page 111 Touch the back key, go to Developer options, enable USB debugging, and touch OK in the Allow USB debugging? dialog box. April 2015...

  • Page 112: When Using File Transfers Mode, Why Is The Information I See Out Of Sync With My Phone

    Due to Google's security limitations, you need to complete the procedures above to enable USB debugging. If the Allow USB debugging? dialog box does not appear, please re-insert the USB cable. If it still does not appear, please restart your phone. 10.14 When using file transfers mode, why is the information I see out of sync with my phone? File transfers mode uses Microsoft's MTP mode and information is not refreshed in real time.

  • Page 113: Backup, Restoration, And Update

    Backup, restoration, and update 11.1 The update package is available on the entire network. Why can't I find it? Check whether your phone has been rooted and the system files have been deleted. If the system files have not been modified, go to Settings > Apps > Settings and clear data.

  • Page 114: What Data Can Be Backed Up On My Phone

    11.5 What data can be backed up on my phone? You can back up your contacts, messages, multimedia messages, calendar events, applications, and other GMS application data after you log in to your Google account. 11.6 What data will be erased if I restore my phone to its factory settings? Restoring your phone to the factory settings erases all your personal data from the phone storage, including information about your accounts, your system and application settings, and...

  • Page 115: Location Service And Navigation

    Location service and navigation 12.1 Why can't my phone's GPS search for a satellite?  Make sure you are not in an enclosed area (for example, a room on the first floor of a tall building, a small area surrounded by tall buildings, or an underground garage) because these block the satellite signals.

  • Page 116: Do I Have To Pay For The Navigation Function

    If these methods fail, contact Huawei technical support or use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 12.7 What can I do if the GPS positioning is inaccurate? ...

  • Page 117: What Is Lbs

    It is recommended that you download offline GPS software from the Google Play Store. 12.10 What is LBS? LBS stands for Location Based Services that are value-added services provided by combining the mobile communications network and satellite positioning system. This provides users with services, such as weather, GPS, and shopping.

  • Page 118: Do I Have To Pay For The Gps Function

    12.15 Do I have to pay for the GPS function? You don't have to pay for the GPS function if your phone supports it. However, searching for navigation information or loading maps while using GPS will incur data traffic, which you need to pay for.

  • Page 119: What Are The Differences Between Gps And Base Station Positioning

    12.21 What are the differences between GPS and base station positioning? For GPS, the phone sends its location information to the positioning background through the self-attached GPS module, and the positioning background performs positioning. For base station positioning, the base station of the telecommunications carrier determines the phone's location by calculating the distance between the base station and the phone.

  • Page 120: What Is Safe Mode

    When your phone is dry, try powering it on. If it turns on but some features are not working (for example, the keyboard doesn't light up or the touchscreen doesn't respond), it could be due to a hardware fault. Contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 121: How Do I Prevent Personal Information From Being Accessed On My Phone

    Exercise caution as reformatting your phone can have unexpected consequences. If your phone doesn't work properly and can't be restored, your actions are at your own risk. After-sales service centers can handle software or hardware faults resulting from reformatting, but charges will apply. 12.29 How do I prevent personal information from being accessed on my phone? ...

  • Page 122: How Does My Phone Display The Number Of Weeks On The Calendar

    12.31 How does my phone display the number of weeks on the calendar? On the Calendar screen, touch the options menu. Go to Settings > Show week number. The number of weeks is displayed on the calendar. 12.32 Does my phone have a timer? Yes.

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