Flexible Buttons - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Buttons

Flexible Buttons

The buttons described in
Figure 1).
Table 2 Flexible Button Definitions
Button
ACD Call Pickup
Agent Status
End of ACD Shift
Monitor ACD Call
Night Transfer/NT Lock
Queue Status
Reset Queue Alarm
Supvr Auto Log In
Transfer to ACD Group
* Must be programmed using
Toshiba recommends that Supervisor telephones have at least two [PDN] buttons to answer
Note
Agent Assistance calls when monitoring ACD calls, Agent/Queue Status.
4
Table 2 are specific to the ACD Supervisor's telephone (also see examples in
Picks up ACD calls ringing at any Agent's telephone in the same group. The calls
are no longer registered as an ACD call.
Displays the status of Agents in a particular ACD Group. Use Scroll to step through
the status of agents in the group.*
Activates the after-shift service of an ACD Group and directs all new incoming ACD
calls to a pre-assigned destination.
Monitors (listens to) an ACD call.
Routes incoming calls to/from an ACD group during different times of the day. These
buttons are not always needed by ACD Supervisors.
Displays how many calls are waiting in the queue for a particular ACD Group and
how long each call has been waiting.*
Resets the queue alarm and its timer.
Enables you to automatically log into the ACD Group as a Supervisor.*
Transfers Exchange line calls (non-ACD or ACD) into an ACD Group.
buttons for one-touch access. (See
SD
Definition
Appendix A for instructions.)
Strata CT ACD Supervisor November 2001
The Grand Tour
*