Customer Service; General Information - Sony Xperia XZ2A Manual

Customer Service

For SoftBank handset or service information, call General Information. For repairs, call
Customer Assistance.

General Information


Assistance with Repairs/Lost Handsets

Smartphone Technical Support Center

SoftBank Global Call Center

General Information
For all SoftBank inquiries, from fees to service information.
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Service hours:9:00 am – 8:00 pm
Assistance with Repairs/Lost Handsets
If handset is lost/stolen, call this number immediately.
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Service hours:9:00 am – 8:00 pm
Smartphone Technical Support Center
For inquiries regarding handset operation and details of service.
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
Service hours:Weekdays 9:00 am – 7:00 pm / Saturdays, Sundays, and holidays 9:00 am – 5:00 pm
xperia-xz2a_13_Warranty／Specifications／Customer Service.docx
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