Troubleshooting - Toshiba XM-6802B User Manual

TROUBLESHOOTING – XM-6802B
Problem
Disc tray cannot be opened
Drive is not recognized by system
Drive is not recognized by system
during Boot process, but
recognized by the Operating
System (i.e. XP, Win2000, Win98,
Win NT, etc.)
BUSY Indicator LED flashes
slowly
BUSY Indicator LED is constantly
ON
CD-ROM can not play a CD in the
drive or certain types of CD media
(i.e. CD-plus, etc.)
9
•
Check that there is power to drive.
•
Use Emergency Eject instructions to open tray.
•
Is the drive connected properly? Are all cables plugged in properly (e.g.
Power Cable, Interface Cable and Audio Cables).
•
Are the drive configuration jumpers on the CD-ROM drive set properly?
•
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the CD-ROM drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid drivers
selected.). If not, Contact Technical Support.
•
Has the CD-ROM drive software driver been corrupted by a virus. Run a
Virus Scan program and repair if possible. Contact Technical Support if
the Virus renders the CD-ROM drive software drivers not useable.
•
Is the CD-ROM drive software driver loaded? On a step-by-step (F8)
is
Boot of the system is the CD-ROM drive recognized?
(BIOS / DOS reports "device driver not found or no valid drivers
selected.). If not, Contact Technical Support.
•
Has the Windows CD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
•
The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
disc using a circular motion. The disc should be wiped in a radial
direction. That is, from the inner side outward.
•
The laser lens may have become cloudy or blocked by particulate
matter. Please contact Technical Support.
•
Possible Hardware Problem. Please contact Technical Support.
•
Is the CD-ROM drive driver loaded
•
Is the CD disc the correct format for the type of system that you are
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
to Apple/Mac HFS disc or UNIX disc formats which will not function).
•
Do you have the correct software applications program/drivers installed
to run a CD disc?
•
Has the Windows CD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
Solution