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Dell Inspiron 5591 2n1 Service Manual

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Inspiron 5591 2n1
Service Manual
Regulatory Model: P78F
Regulatory Type: P78F001

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Summary of Contents for Dell Inspiron 5591 2n1

  • Page 1 Inspiron 5591 2n1 Service Manual Regulatory Model: P78F Regulatory Type: P78F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 5 Safety instructions................................5 Before working inside your computer..........................5 Before you begin ................................5 Electrostatic discharge—ESD protection.......................... 6 ESD field service kit ................................6 Transporting sensitive components............................ 7 After working inside your computer............................ 7 2 Removing and installing components..................... 8 Recommended tools................................8 Screw list....................................
  • Page 4 System diagnostic lights..............................57 Recovering the operating system............................. 58 Flashing BIOS (USB key)..............................58 Flashing the BIOS................................59 Enabling Intel Optane memory............................59 Disabling Intel Optane memory............................59 WiFi power cycle................................. 59 Flea power release................................60 6 Getting help and contacting Dell....................61 Contents...

  • Page 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Disassembly And Reassembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
  • Page 10 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Close the display and turn the computer over. Connect the battery cable to the system board. 2. Adhere the tape that secures the battery cable to the battery-cable connector.
  • Page 11 4. Align the tabs on the base cover with the slots on the palm-rest and keyboard assembly and snap the base cover into place. 5. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 6.

  • Page 12: Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 13 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

  • Page 14: Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 15 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest and keyboard assembly.

  • Page 16: Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 17 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 5.

  • Page 18: Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites CAUTION: You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer.
  • Page 19 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure...
  • Page 20 Post-requisites Replace the base cover. CAUTION: Enable the Intel Optane memory after you replace the Intel Optane memory module. For more information about enabling the Intel Optane memory, see Enabling Intel Optane memory. Procedure to move the screw mount This computer supports two solid-state drive form factors: •...
  • Page 21 4. Align the notch on the solid-state drive/Intel Optane memory module with the tab on the solid-state drive slot. 5. Slide the solid-state drive/Intel Optane memory module firmly into the solid-state drive slot at an angle. 6. Press the other end of the solid-state drive/Intel Optane memory module and replace the screw (M2x3) that secures the solid-state drive to the palm-rest assembly.

  • Page 22: Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 23 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1.
  • Page 24 3. Connect the interposer to the hard-drive assembly. 4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly. 5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 6.

  • Page 25: Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 26: Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 27 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) securing the fan to the palm-rest and keyboard assembly.

  • Page 28: Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.

  • Page 29: I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.

  • Page 30: Power-Adapter Port

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the I/O board on the palm-rest and keyboard assembly, and then align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.
  • Page 31 For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly, and then align the screw hole on the power- adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 32: Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.

  • Page 33: Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 34 Prerequisites 1. Remove the base cover. 2. Remove the wireless card. Procedure 1. Peel off the tape that secures the fan cable to the palm-rest and keyboard assembly. 2. Disconnect the fan cable from the system board. 3. Open the latch, and disconnect the I/O cable from the system board. 4.
  • Page 35 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 36: Power Button

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the board.
  • Page 37 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the power button or power button with fingerprint reader into the slot on the palm-rest and keyboard assembly. NOTE: This step is applicable only on the computers that are shipped with fingerprint reader.

  • Page 38: System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 39 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 40 Procedure 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Slide the I/O-board cable into the connector on the system board and close the latch to secure the cable. 4.

  • Page 41: Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 42 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.

  • Page 43: Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 44 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a clean and flat surface. Post-requisites 1.
  • Page 45 11. Replace the coin-cell battery. 12. Replace the memory modules. 13. Replace the battery. 14. Replace the base cover. Removing and installing components...

  • Page 46: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 47: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 48: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) •...
  • Page 49 Overview Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
  • Page 50 System Configuration Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12- hour and 24-hour clock. Changes to the time take effect immediately. Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF.
  • Page 51 Video Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power. Table 7. System setup options—Security menu Security Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set.
  • Page 52 Secure Boot Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support. Default: OFF. Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software.
  • Page 53 Table 12. System setup options—Power Management menu Power Management Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled.
  • Page 54 POST Behavior Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough.

  • Page 55: Clearing Cmos Settings

    6. Connect the battery cable to the system board. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. System setup...
  • Page 56 NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. System setup...

  • Page 57: Troubleshooting

    Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 58: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 59: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 60: Flea Power Release

    2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 61: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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