Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Dell Storage Center SC200
Summary of Contents for Dell Storage Center SC200
- Page 1 Storage Center™ SC200 and SC220 Enclosures Service Guide...
- Page 2 Warning: Indicates that failure to follow directions could result in property damage, personal injury, or death. Copyright Notice and Trademarks © 2012 Dell Inc. Trademarks used in this text: Dell™, the Dell logo, and Compellent™ are trademarks of Dell Inc. Contacting Dell Technical Support Services For technical support, go to support.dell.com/compellent/.
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Page 3: Table Of Contents
Contact Dell Technical Support Services ........ - Page 4 Technical Specifications ............27 Storage Center SC200 and SC220 Enclosures Service Guide...
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Page 5: About The Sc200/220
IO cards and the enclosure is referred to as back-end connectivity. SC200 and SC220 Hardware The Storage Center SC200 and SC220 are 2U size SAS enclosures. The SC200 enclosure supports up to 12 3.5-inch hard drives installed in a four-column, three-row configuration. -
Page 6: Front-Panel Features And Indicators
On steady green: At least one power supply is providing • power to the enclosure Hard drives • SC200: Up to 12 3.5-inch hard drives • SC220: Up to 24 2.5-inch hard drives Storage Center SC200 and SC220 Enclosures Service Guide... -
Page 7: Back-Panel Features And Indicators
Power supply/cooling Contains a 700 W power supply and fans that provide fan modules (2) cooling for the enclosure Enclosure Management EMMs provide the data path and enclosure Modules (2) management functions for the enclosure Dell Compellent... -
Page 8: Enclosure Management Module Features And Indicators
Blinks amber twice: Enclosure is unable to • communicate with other enclosures Blinks amber four times: Firmware update failed • Blinks amber five times: Firmware versions are • different between the two EMMs Storage Center SC200 and SC220 Enclosures Service Guide... -
Page 9: Hard Drive Indicators
Blinking green: Indicates drive activity Hard drive activity indicator • Steady green: Indicates no drive activity • Steady green: Normal operation Hard drive status indicator • Off: No power to the drive • Blinks amber four times per second: Drive failed • Dell Compellent... - Page 10 Chapter 1 About the SC200/220 Storage Center SC200 and SC220 Enclosures Service Guide...
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Page 11: Replacing Sc200/220 Components
• Do not work alone when working with high voltage components. • Do not use mats designed to decrease electrostatic discharge as protection from electrical shock. Instead, use rubber mats that have been specifically designed as electrical insulators. Dell Compellent... -
Page 12: General Safety Precautions
Pre-Replacement Procedures Before replacing a FRU in the SC200 and SC220 enclosures, perform a Phone Home and contact Dell Technical Support Services. In addition, if the FRU is not hot-swappable, the controller(s) and enclosure(s) must be shut down. Storage Center SC200 and SC220 Enclosures Service Guide... -
Page 13: Phone Home
4 When all items have been sent successfully, click Close. Contact Dell Technical Support Services Contact Dell Technical Support Services to let them know that you will be performing a repair, and request that they suspend alerts for the enclosure. Ask Dell Technical Support Services for a pre-installation system check. -
Page 14: Replacing Power Supply/Cooling Fan Modules
3 Click Power Supplies. The status of each power supply/cooling fan module is displayed. 4 To see the location of the failed module, click on the failed power supply/cooling fan module entry to display a rear view of the enclosure. Storage Center SC200 and SC220 Enclosures Service Guide... -
Page 15: Replacing A Power Supply/Cooling Fan Module
Replacing a Power Supply/Cooling Fan Module Use this procedure to replace failed power supply/cooling fan modules. 1 Perform a Phone Home and contact Dell Technical Support Services as described on page 8. Power supply/cooling fan modules can be replaced one at a time without shutting down the enclosure. - Page 16 7 Secure the power cable using the hook-and-loop strap. Figure 10. Securing the Power Cable 1 Hook-and-loop strap 8 Turn on the power supply/cooling fan module. Storage Center SC200 and SC220 Enclosures Service Guide...
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Page 17: Replacing Hard Drives
9 In the Storage Center System Manager, make sure that the replacement power supply is recognized and shown as up and running. 10 Perform a Phone Home and contact Dell Technical Support Services as described on page Replacing Hard Drives The SC200 and SC220 enclosures support hot-swappable hard drives. -
Page 18: Replacing Hard Drives
Replacing Hard Drives Use this procedure to replace failed hard drives. 1 Perform a Phone Home and contact Dell Technical Support Services as described on page 8. Hard drives can be replaced one at a time without shutting down the enclosure. - Page 19 Replacing Hard Drives Figure 12. Removing an SC200 Hard Drive 1 Hard drive 2 Release button 3 Hard drive carrier release handle Dell Compellent...
- Page 20 Caution: Do not remove the hard drive blanks that are installed in hard drive bays that are not occupied. They are needed to ensure proper enclosure cooling. 7 Close the hard drive carrier handle to lock the hard drive in place. Storage Center SC200 and SC220 Enclosures Service Guide...
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Page 21: Replacing An Enclosure Management Module
Storage Center System Manager Administrator’s Guide for instructions on managing unassigned disks. 10 Perform a Phone Home and contact Dell Technical Support Services as described on page Replacing an Enclosure Management Module The SC200 and SC220 enclosures support redundant hot-swappable enclosure management modules (EMMs). -
Page 22: Replacing An Enclosure Management Module
Replacing an Enclosure Management Module Use this procedure to replace failed EMMs. 1 Perform a Phone Home and contact Dell Technical Support Services as described on page 8. EMMs can be replaced one at a time without shutting down the enclosure. -
Page 23: Replacing The Control Panel
6 Push the release lever toward the chassis until it clicks into place. 7 Connect all the cables to the EMM. 8 Perform a Phone Home and contact Dell Technical Support Services as described on page Replacing the Control Panel The SC200 and SC220 enclosures contain a control panel that shows the enclosure and power status. -
Page 24: Replacing The Backplane
The SC220 release pin clicks into place. 6 Replace the hard drives in their respective slots as described on page 7 Start up the controller(s) and enclosure(s), perform a Phone Home, and contact Dell Technical Support Services as described on page Replacing the Backplane The hard drive carriers connect to a backplane inside the SC200 and SC220 enclosures. - Page 25 9 Loosen the captive screw that secures the backplane to the chassis. 10 Remove the screws that secure the backplane and pull the backplane out of the enclosure. Figure 19. Replacing the SC200 backplane 1 Backplane 2 Captive screw 3 Screws (5) Dell Compellent...
- Page 26 Open a terminal emulator or a command-line interface and configure the connection as described below: Setting Value Emulation VT220 Column Mode Connection Serial Port Connection Type Direct Baud Rate 115,200 Parity None Storage Center SC200 and SC220 Enclosures Service Guide...
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Page 27: Replacing Rack Rails
ServiceTag <service_tag> " " 23 Perform a Phone Home and contact Dell Technical Support Services as described on page Replacing Rack Rails Rack rails are used to install SC200 and SC220 enclosures into a rack. Note: This procedure contains high-level steps. For detailed instructions, see Rack Installation Instructions at http://support.dell.com/support/edocs/systems/... -
Page 28: Post-Replacement Procedures
4 When all items have been sent successfully, click Close. Contact Dell Technical Support Services Contact Dell Technical Support Services to let them know that you completed a repair, and request that they re-enable alerts for the enclosures. Ask Dell Technical Support Services for a post-installation system check. -
Page 29: Troubleshooting Sc200/220 Components
If the DC power LED is not lit, verify that the power switch is turned on. 3 Reseat the power supply/cooling fan module by removing and reinstalling it. Note: Allow several seconds for the enclosure to recognize the power supply/ cooling fan module and determine its status. Dell Compellent... -
Page 30: Troubleshooting Hard Drives
2 Reseat the control panel by removing and reinstalling it. Caution: The controller(s) and enclosure(s) must be shut down before reseating the control panel. For more information, see Replacing the Control Panel on page Storage Center SC200 and SC220 Enclosures Service Guide... -
Page 31: Sc200/Sc220 Specifications
Storage Center supports up to 168 drives in each redundant-path enclosure chain. Each SC8000 controller supports up to 6 enclosure chains. Redundant Array of Independent Disks (RAID) Controller Dell Compellent SC8000 Management RAID management using Storage Center System Manager version 6.2 or later Back-Plane Board Connectors •... - Page 32 (continuous) Up to 1.16 A at +5 V Up to 1.6 A at +12 V • SC220: Up to 1.2 A at +5 V Up to 0.5 A at +12 V Storage Center SC200 and SC220 Enclosures Service Guide...
- Page 33 SC200: 8.84 kg (19.5 lb) SC220: 8.61 kg (19 lb) Environmental Note: For additional information about environmental measurements for specific enclosure configurations, see dell.com/environmental_datasheets. Temperature Operating 5° to 40°C (41° to 104°F) with a maximum temperature gradation of 10°C per hour Note: For altitudes above 2950 feet, the maximum operating temperature is derated 1ºF/550 ft.
- Page 34 Note: For altitudes above 2950 feet, the maximum operating temperature is derated 1ºF/550 ft. Storage –16 to 10,600 m (–50 to 35,000 ft) Airborne Contaminant Level Class G2 or lower as defined by ISA-S71.04-1985 Storage Center SC200 and SC220 Enclosures Service Guide...
- Page 36 690-030-001 B...