Page 1 GM2000 series Online Manual English...
Page 2: Table Of Contents
Canon IJ Network Device Setup Utility Screen........
Page 3 Loading Envelopes in Rear Tray............82 Refilling Ink Tank.
Page 4 Checking the Power Plug/Power Cord..........Unplugging the Printer.
Page 5 Canon IJ Status Monitor Description........
Page 6 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking PC Network Connection..........Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Printer's Wired LAN Settings.
Page 7 Installation and Download Problems........Failed to Printer Driver Installation (Windows).
Page 8 1688..............361 1700.
Page 9: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 10: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 11: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 12: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 13 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 14 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
Page 15 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Page 16 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 17 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 18 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
Page 19 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 20 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 21 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 22 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
Page 23 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 24 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 25 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Page 26 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 27: Basic Operation
Basic Operation Printing Documents from Your Computer...
Page 28: Printing Documents From Your Computer
Printing Documents from Your Computer This section describes how to print documents and images from a computer. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4.
Page 29 5. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. 6. Close feed slot cover (C) gently. Important •...
Page 30 7. Pull out paper output tray (E) and open output tray extension (F). 8. On your computer, open documents or images you want to print. Application software associated with documents and images starts up. 9. Select Print from the application software menu. 10.
Page 31 Depending on your application software, print settings may differ. For details, refer to the help and manual of your application software. 11. Start printing.
Page 32: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 33 Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here.
Page 34 Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 35: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Page 36 • If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear.
Page 37: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection...
Page 38: Default Network Settings
XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon GM2000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun. (Enable/disable) Enable DRX setting (Wired LAN) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
Page 39 *2 The printer serial number (9 alphanumeric characters). When the printer serial number is not set, it becomes "123456789".
Page 40: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note •...
Page 41: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM.
Page 42: Printing Network Settings
Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable WPS PIN Code WPS PIN code XXXXXXXX Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength...
Page 43 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address XXX.XXX.XXX.XXX 3-2-13 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 3-2-14 Default Gateway...
Page 44 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH Wireless Direct/Access Operation mode for Enable/Disable Point Mode Wireless Direct 3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX...
Page 45 Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Link local prefix length Length 4-10 Stateless Address1 Stateless address 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-11 Stateless Prefix Stateless prefix length Length1 4-12...
Page 46 4-27 Wired LAN DRX Discontinuous recep- Enable/Disable tion (wired LAN) Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting...
Page 47: Reconfiguration Method Of Lan Connection/Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Follow either procedure below to change LAN connection method (wired or Wi-Fi). • Redo setup using the Setup CD-ROM or from the web page. •...
Page 48: Ij Network Device Setup Utility (Windows)
IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection...
Page 49: Ij Network Device Setup Utility
IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network. Use IJ Network Device Setup Utility for: • Searching printers on network and performing initial network setup for detected printers •...
Page 50: Starting Up Ij Network Device Setup Utility
Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility.
Page 51: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function Follow the procedure below.
Page 52: Performing/Changing Network Settings
Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings...
Page 53: Canon Ij Network Device Setup Utility Screen
Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup.
Page 54 Appears after performing network setup and clicking Set to close the window. • Requires Setup Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
Page 55 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon IJ Network Device Setup Utility Screen This section describes menus on Canon IJ Network Device Setup Utility screen. A: Printer Settings menu...
Page 56 D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.
Page 57: Performing Network Settings
Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...
Page 58: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings
Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup.
Page 59 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
Page 60 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.
Page 61: Performing/Changing Wi-Fi Settings
Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
Page 62 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings A: Network Type: Select the Wi-Fi mode.
Page 63 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
Page 64 Enter the IP address, subnet mask, and default gateway. • IPv6 settings Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
Page 65 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
Page 66: Assigning Printer Information
Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.
Page 67: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 68: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection
List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series •...
Page 69 • TR9530 series...
Page 70: Handling Paper, Ink Tank, Etc
Handling Paper, Ink Tank, etc. Loading Paper Refilling Ink Tank Using Color Ink...
Page 71: Loading Paper
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray...
Page 72: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note •...
Page 73: Loading Paper In The Rear Tray
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 74 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
Page 75 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Page 76 7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. 8. Pull out paper output tray (H) and open output tray extension (I).
Page 77 Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 78: Loading Paper In The Cassette
Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 79 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below. If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
Page 80 5. Slide front paper guide (B) to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide (C) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
Page 81 7. Insert cassette into printer. Push the cassette into the printer until it stops. 8. Pull out paper output tray (I) and open output tray extension (J).
Page 82: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 83 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
Page 84 6. Slide right paper guide (D) to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7.
Page 85 Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. 8. Pull out paper output tray (F) and open output tray extension (G).
Page 86: Refilling Ink Tank
Refilling Ink Tank Refilling Ink Tank Checking Ink Level Ink Tips...
Page 87: Refilling Ink Tank
Refilling Ink Tank When remaining ink cautions or errors occur, the Alarm lamp will flash to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 88 3. Open the ink tank cover (C). 4. Open the tank cap (D) of the ink tank. Important • Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it. 5.
Page 89 6. Hold the ink bottle upright and gently twist the bottle cap (E) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 7. Refill the ink tank. Aligning the ink bottle's tip with the printer's inlet (F), slowly stand the bottle upside down, and push the bottle into the inlet.
Page 90 Important • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (G) on the ink tank. 8. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it.
Page 91 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 92 Note • When an optional FINE cartridge is installed, ink other than black ink may be consumed even when printing a black-and-white document and photo. Every ink is also consumed in the standard cleaning and deep cleaning which may be necessary to maintain the performance of the printer. When ink runs low, promptly refill it.
Page 93: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 94: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 95: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Aligning the Print Head...
Page 96: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note •...
Page 97 Deep Cleaning After deep print head cleaning, print and examine the nozzle check pattern: Step1 When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power.
Page 98: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill the ink tank.
Page 99: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Note • When an optional FINE cartridge is installed, the different nozzle check pattern is printed. Checking Color Pattern Checking Black-and-White Pattern 1. Check if there are missing lines in the pattern. If there are missing lines in the pattern: A: Good B: Bad (lines are missing)
Page 100 If there are horizontal white streaks in the pattern D: G: Good H: Bad (horizontal white streaks are present) If any color in the pattern C or the pattern D is not printed: (Example: Magenta pattern is not printed) If one of the above is applied, cleaning the print head is required.
Page 101: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 102: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. If the remaining ink level is low, refill the ink tank.
Page 103: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 104: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 105 5. Pull out paper output tray (A) and open output tray extension (B). 3. Press and hold RESUME/CANCEL button and release it when Alarm lamp flashes 5 times. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper.
Page 107: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings...
Page 108: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 109: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 110 water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. • If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.
Page 111 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 112: Regulatory Information
Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 113: Weee (Eu&Eea)
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 114 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 115 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 116 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 117 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 118 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 119 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 120 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 121 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 122 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 123 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 124: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 125: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 126: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 127: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of the ink tank. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly.
Page 128 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 4. Turn the ink valve lever to the left. Important • The inside of the printer may become stained with ink. Be careful not to get your clothes and your hands dirty.
Page 129 Note • Insert the carriage stopper by aligning its protrusions with the indentations on the printer. 6. Close top cover gently. 7. Retract the output tray extension and paper output tray. 8. Retract the paper support, and then close the rear tray cover. 9.
Page 130 11. Attach the protective material to the printer when packing the printer in the box. Important • We recommend to hold and carry out this printer as shown in the figure below. If you hold the cassette, it may fall out of the printer. Important •...
Page 131: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 132: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 133: Main Components And Their Use
Main Components and Their Use Main Components Power Supply...
Page 134: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 135: Front View
Front View A: Top Cover Open to refill the ink tank and to remove jammed paper. B: Paper Support Extend to load paper in the rear tray. C: Rear Tray Cover Open to load paper in the rear tray. D: Paper Guides Align with both sides of the paper stack.
Page 136 I: Paper Output Tray Printed paper is ejected. Pull out it before printing. J: Output Tray Extension Open to support ejected paper. K: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel...
Page 137: Rear View
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Power Cord Connector Plug in the supplied power cord. D: Transport Unit Cover Open when removing jammed paper.
Page 138: Inside View
Inside View A: Ink Tank Cover Open to refill the ink tank. B: Ink Tank Black ink tank. If the ink level is low, refill the ink tank. Refilling Ink Tank C: Upper limit line Indicates the maximum capacity of the ink. D: Single dot Indicates the amount of ink required when performing ink flush.
Page 139: Operation Panel
Operation Panel A: ON lamp Lights after flashing when the power is turned on. B: Online lamp Lights when the printer is connected to the network. C: Wi-Fi lamp Lights when the Wi-Fi is enabled. D: Wired LAN lamp Lights when the wired LAN is enabled. E: Alarm lamp Lights or flashes when an error occurs.
Page 140: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 141: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Page 142: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 143 Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default. Managing the Printer Power...
Page 144: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 145: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 146: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Settings from Operation Panel...
Page 147: Changing Printer Settings From Your Computer (Windows)
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode...
Page 148: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
Page 149: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 150 Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings.
Page 151: Setting The Ink To Be Used
Setting the Ink to be Used This feature enables you to specify which ink to use when printing. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears. 3.
Page 152: Managing The Printer Power
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
Page 153 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...
Page 154: Changing The Printer Operation Mode
Check this check box to prevents paper abrasion. Align heads manually Usually, the Print Head Alignment function in the Canon IJ Printer Assistant Tool is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic Print Head Alignment are not satisfactory, perform manual head alignment.
Page 155 4. Apply the settings Click OK and when the confirmation message appears, click OK. The printer operates with the modified settings hereafter.
Page 156: Changing Settings From Operation Panel
Changing Settings from Operation Panel LAN settings Initializing Printer Settings...
Page 157: Lan Settings
LAN settings Switch between the Wi-Fi connection and the wired LAN connection or disable the network connection. Follow the procedure below. Check that printer is turned on. 2. Press the Network Type button (A) to change the settings. Check the LAN setting status with the Wi-Fi lamp (B) and the wired LAN lamp (C). The setting changes each time the Network Type button (A) is pressed.
Page 158: Initializing Printer Settings
Initializing Printer Settings You can initialize the printer settings. Follow the procedure below to initialize the printer settings. Make sure that the printer is turned on. 2. Press and hold RESUME/CANCEL button and release it when Alarm lamp flashes 15 times.
Page 159: Specifications
Specifications General Specifications Printing resolution (dpi) 600 (horizontal) x 1200 (vertical) Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 160 * The performance of the printer may be reduced under certain temperature and humidity conditions. Recommended conditions: Temperature: 59 to 86 °F (15 to 30 °C) Humidity: 10 to 80 % RH (no condensation) * For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions.
Page 161 Other Supported OS iOS, Android Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability PIXMA Cloud Link • Internet connection or CD-ROM drive is required to install the software for Windows.
Page 162: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 163: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 164 • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • rear tray ◦...
Page 165: Paper Load Limit
Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 166 Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper (including recycled paper) Approx. 50 sheets (Legal: 10 sheets) When continuing printing with paper other than the above, we recommend removing already printed paper or envelopes from the paper output tray to avoid smearing or discoloration.
Page 167: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 168: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 169: Economy Mode
◦ Measurement images: Color printing: A4 color document ISO/IEC24712 Black & white printing: A4 monochrome document ISO/IEC19752 ◦ Measurement method: Canon original ◦ Paper type: Plain paper ◦ Print driver setting: Setting to the default for plain paper, setting Grayscale Printing to ON when measuring in black and white.
Page 170: Printing
Printing Printing from Computer Printing from Smartphone/Tablet...
Page 171: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver)
Page 172: Printing From Application Software (Windows Printer Driver)
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver...
Page 173: Basic Printing Setup
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Check that printer is turned on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings. When you select a print setting, the settings for Additional Features, Media Type, and Printer Paper Size automatically switch to the predefined values.
Page 174 Important • The print quality selections will differ depending on which print setting you select. Note • Selecting Economy in Print Quality reduces black ink consumption. This means that you can print more than if you have Standard selected. The Economy setting does not affect the amount of color ink consumed. Economy and Standard will consume the same amount of color ink.
Page 175 Important • The paper source settings that can be selected may differ depending on the paper type and size. 7. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings.
Page 176: Paper Settings On The Printer Driver
Canon genuine papers (Document Printing) Media name <Model No.> Media Type in the printer driver Canon Red Label Superior <WOP111> Plain Paper Canon Océ Office Colour Paper <SAT213> Plain Paper High Resolution Paper <HR-101N> High Resolution Paper Commercially available papers Media name...
Page 177: Various Printing Methods
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Tiling/Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards...
Page 178: Setting A Page Size And Orientation
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 179: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
Page 180 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 181: Scaled Printing
Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4.
Page 182 • Specify a scaling factor Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you execute print, the document will be printed with the specified scale. Important •...
Page 183 Note • Selecting Scaled changes the printable area of the document.
Page 184: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
Page 185 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.
Page 186: Tiling/Poster Printing
Tiling/Poster Printing The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. Setting Tiling/Poster Printing 1.
Page 187 4. Set the number of image divisions and the pages to be printed If necessary, click Specify..., specify the following settings in the Tiling/Poster Printing dialog box, and then click OK. Image Divisions Select the number of divisions (vertical x horizontal). As the number of divisions increases, the number of sheets used for printing increases.
Page 188 In the settings preview on the left of the Page Setup tab, click the pages that do not need to be printed. The pages that were clicked are deleted, and only the pages to be printed are displayed. Note • Click the deleted pages to display them again. •...
Page 189: Duplex Printing
Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2.
Page 190 When you perform duplex printing, the print area of the document becomes slightly narrower than usual and the document may not fit on one page. Click Print Area Setup..., select one of the following process methods, and then click OK. Use normal-size printing Print without reducing the page.
Page 191 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 5.
Page 192 • After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool. Note •...
Page 193: Setting Up Envelope Printing
• If Envelope Com 10, Envelope DL, Yougata 4 4.13"x9.25", or Yougata 6 3.86"x7.48" is selected for Printer Paper Size, the printer rotates the paper 90 degrees to the left to print, regardless of the Rotate 90 degrees left when orientation is [Landscape] setting for Custom Settings in the Canon IJ Printer Assistant Tool.
Page 194 To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.
Page 195: Printing On Postcards
• If you want to display a guide message when performing postcard printing, open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor. On the Option menu, choose Display Guide Message and click Hagaki Printing to enable the setting.
Page 196: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)
Page 197: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 198: Opening Printer Driver's Setup Screen
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
Page 199: Canon Ij Status Monitor
• The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low).
Page 200 In such cases, take the appropriate action as described.
Page 201: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
Page 202 2. Open the printer driver setup window, and on the Page Setup tab, set Page Size to the same paper size that you specified in Word. 3. Set the Page Layout that you want, and then click OK to close the window. 4.
Page 203: Printer Driver Description
Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description...
Page 204: Quick Setup Tab Description
Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
Page 205 Envelope If you select this setting for printing an envelope, Media Type is set automatically to Envelope. In the Envelope Size Setting dialog box, select the size of the envelope to be used. Note • The combination of the Additional Features that was displayed for the printing profile that had been selected when the added printing profile was saved is also displayed when that added printing profile is selected.
Page 206 Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is...
Page 207 [Landscape] check box. To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. High Gives priority to print quality over printing speed.
Page 208 Important • If you log on with a different user name, the settings that were set when this function was enabled are not reflected in the print settings. • If a setting was specified on the application software, it has priority. Defaults Restores all the settings you have changed to their default values.
Page 209 Save the copies setting Saves the Copies setting to the printing profile in Commonly Used Settings. To apply the saved copies setting when the printing profile is selected, check this check box. If this check box is unchecked, the copies setting is not saved, and consequently the Copies setting is not applied when the printing profile is selected.
Page 210: Main Tab Description
Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 211 Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Important • Depending on the Media Type settings, the same print results may be produced even if the Print Quality is changed.
Page 212 Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan, Magenta, Yellow, Brightness, Intensity, and Contrast options. Preview Shows the effect of color adjustment. The color and brightness change when each item is adjusted. Note •...
Page 213 Pattern Print preferences... Check Print a pattern for color adjustment to enable this button. Pattern Print dialog box opens and allows you to set pattern printing settings. Pattern Print dialog box Performs the setup for printing of patterns that allow you to check the color balance and intensity/ contrast of documents.
Page 214 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing. Important •...
Page 215: Page Setup Tab Description
Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is...
Page 216 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
Page 217 Booklet The booklet printing function allows you to print data for a booklet. Data is printed on both sides of the paper. This type of printing ensures that pages can be collated properly, in page number order, when the printed sheets are folded and stapled at the center. Specify...
Page 218 Important • When the application software that you used to create the document has the same function, give priority to the printer driver settings. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.
Page 219 Tiling/Poster Printing dialog box This dialog box allows you to select the size of the image to be printed. You can also make settings for cut lines and paste markers which are convenient for pasting together the pages into a poster. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver.
Page 220 Insert blank page Selects whether to print the document on one side or both sides of the booklet. Check this check box to print the document on one side of the booklet and select the side to be left blank from the list. Margin Specifies the width of the stapling margin.
Page 221 In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
Page 222 Important • When using this function, the print quality may drop depending on the print data. Unit of Print Data Processing Selects the processing unit of the print data to be sent to the printer. Select Recommended under normal circumstances. Important •...
Page 223 Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages. Check the Stamp check box to enable this. Check this check box to print a stamp on the first page only. Background Background printing is a function that allows you to print an illustration or a similar object (bitmap) behind the document.
Page 224 Outline Selects a frame that encloses the stamp text string. If a large font size is selected for Size, characters may extend outside of the stamp border. Color/Select Color... Shows the current color for the stamp. To select a different color, click Select Color... to open the Color dialog box, and select or create a color you wish to use as a stamp.
Page 225 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp. Title Enter the title to save the stamp you created. Up to 64 characters can be entered. Note • Spaces, tabs, and returns cannot be entered at the beginning or end of a title. Stamps Shows a list of saved stamp titles.
Page 226 Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background. Title Enter the title to save the background image you specified. Up to 64 characters can be entered. Note • Spaces, tabs, and returns cannot be entered at the beginning or end of a title. Backgrounds Shows a list of registered background titles.
Page 227: Maintenance Tab Description
Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
Page 228 Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.
Page 229: Canon Ij Status Monitor Description
Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
Page 230 Ink Model Number You can look up the correct ink model number for your printer. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
Page 231 Displays the For secure communication window. This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information.
Page 232: Installing The Printer Driver
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. 1. Turn off the printer 2. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important •...
Page 233: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing with Wireless Direct...
Page 234: Printing With Wireless Direct
Printing with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 235 • For more details on printing from a device, refer to the instruction manual of the device or application. • You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 236: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
Page 237 Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information...
Page 238: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup...
Page 239 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly Wireless Direct...
Page 240 LAN Setting Tips/Changing LAN Settings Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup...
Page 241: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 242: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi Note • You cannot use the wireless LAN and the wired LAN at the same time.
Page 243: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 244 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Router Settings...
Page 245: Power Status
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 246: Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 247 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the Wi-Fi lamp on the printer is lit. If lamp is not lit: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If lamp is lit: Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment...
Page 248: Wi-Fi Environment
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the Wi-Fi lamp (B) and the Online lamp (A) to make sure the printer is connected to the wireless router.
Page 249 To check the network name (SSID) of the wireless router the printer is connected to, print the network settings. Printing Network Settings For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer.
Page 250 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Page 251: Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. The file SETUP.exe or SETUP64.exe in the win > Driver > DrvSetup folder on the Setup CD- After setting the security software, redo the network communication setup from the beginning.
Page 252: Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 253: Checking Lan Cable And Router
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Checking that Power Is On Make sure the router is turned on.
Page 254: Checking Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 255: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Printer's Wired Lan Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the Wired LAN lamp on the printer is lit. If lamp is not lit: The printer is not set to allow wired communication.
Page 256: Checking Printer's Ip Address
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device.
Page 257: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software below to access the network. The file SETUP.exe or SETUP64.exe in the win > Driver > DrvSetup folder on the Setup CD- After setting the security software, redo the network communication setup from the beginning.
Page 258: Checking Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 259: Cannot Proceed Beyond Printer Connection Screen
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 260 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on top page of Online Manual. Note • You can use the Setup CD-ROM to redo setup.
Page 261: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the Wi-Fi lamp on the printer is lit.
Page 262 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 263 If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default. If the problem is not resolved, redo setup from the web page. For Windows, you can redo setup using the Setup CD-ROM.
Page 264: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 265: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 266 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router.
Page 267 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 268 Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless Direct specified for the printer, print out the network setting information of the printer.
Page 269 If printer driver is not installed, install it. (Windows) Check2 Install the printer driver using the Setup CD-ROM or install it from the Canon website. When using Wi-Fi, make sure wireless router does not restrict which Check3 computers can access it.
Page 270: Network Key (Password) Unknown
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 271 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 272: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM. Note •...
Page 273 The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For details, see Setting an Encryption Key. With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Page 274: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 275: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 276 In Windows 10, right-click Start and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt". In Windows 7, click Start > All Programs > Accessories > Command Prompt. 2.
Page 277: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup from the web page. For Windows, you can perform setup using the Setup CD-ROM.
Page 278: Problems While Printing From Smartphone/Tablet
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet...
Page 279: Cannot Print From Smartphone/Tablet
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 280 Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 281 Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check the power status of printer and other devices (smartphone or tablet). Check1 Turn on the printer or devices. If the power is already turned on, cycle the power switch.
Page 282: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
Page 283: Printer Does Not Print
Is your printer's printer driver selected when printing? Check4 The printer will not print properly if you are using a printer driver for a different printer. Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Page 284 Note • If multiple printers are registered to your computer, select Set as Default Printer for a printer to make the one selected by default. Are you trying to print a large data file? (Windows) Check5 If you are trying to print a large file, it takes a long time to start printing. If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.
Page 285: Ink Does Not Come Out
Ink Does Not Come Out Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print head is installed properly. Next, push the joint button firmly to the end.
Page 286 After cleaning the print head deeply again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step. Perform ink flush. Step5 After performing ink flush, print the nozzle check pattern and check the result. Ink flush consumes a great amount of ink.
Page 287: Ink Runs Out Fast
Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure.
Page 288: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 289 If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 290 Check9 Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 291: Printout Results Are Unsatisfactory
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven color, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
Page 292: Printouts Are Blank/Blurry Or Fuzzy/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Streaks or Lines Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print head is installed properly. Next, push the joint button firmly to the end.
Page 293 After cleaning the print head, print the nozzle check pattern and check the result. Clean the print head If it does not improve, clean the print head again. If it still does not improve, go to the next step. Clean the print head deeply. Step3 After cleaning the print head deeply, print the nozzle check pattern and check the result.
Page 294: Colors Are Unclear
Colors Are Unclear Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print head is installed properly. Next, push the joint button firmly to the end.
Page 295 If the pattern is not printed correctly, go to the next step. Clean the print head. Step2 After cleaning the print head, print the nozzle check pattern and check the result. Clean the print head If it does not improve, clean the print head again. If it still does not improve, go to the next step.
Page 296: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 297: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 298 * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs. • From operation panel: Press and hold the RESUME/CANCEL button and release it when the Alarm lamp flashes 7 times. • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool.
Page 299 Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. If intensity is set high, reduce intensity setting and try printing again.
Page 300: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB...
Page 301: Printer Does Not Turn On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 302: Printer Turns Off Unexpectedly Or Repeatedly
If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. Disable the setting from the computer. For Windows, use Canon IJ Printer Assistant Tool to disable the setting. Follow the procedure below to disable the setting. 1. Open Canon IJ Printer Assistant Tool.
Page 303: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 304: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
Page 305: Installation And Download Problems
Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows)
Page 306: Failed To Printer Driver Installation (Windows)
CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click Msetup4.exe. If you cannot install the printer driver with the Setup CD-ROM, install it from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 307 Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you...
Page 308: Updating Printer Driver In Network Environment (Windows)
Updating Printer Driver in Network Environment (Windows) Download the latest printer driver. Download the latest printer driver for your model on the download page of the Canon website. Uninstall the existing printer driver and follow the installation instructions to install the latest printer driver that you downloaded.
Page 309: Errors And Messages
Errors and Messages When Error Occurred Message (Support Code) Appears...
Page 310: When Error Occurred
When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, the Alarm lamp flashes, or the ON lamp and the Alarm lamp flashes alternately. For Windows, a support code (error number) may appear on the computer screen. Check the status of the lamps and the message, and take the appropriate action.
Page 311 Print head cannot be recognized. 1471 Appropriate print head is not installed. 1476 Contact protector or optional FINE cartridge cannot be recognized. 147A Color printing was specified, but an optional FINE cartridge is not installed. 147B Appropriate ink cartridge is not installed. 1485 8 flashes Ink absorber is almost full.
Page 312 (A) Alternately flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 3 flashes Printer error has occurred. 6000 6004 4 flashes Printer error has occurred. 5C02 5 flashes Printer error has occurred. 5700 6 flashes Printer error has occurred.
Page 313 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 C000 When a Support Code and a message are displayed on the computer screen (Windows): Note • For details on how to resolve errors without Support Codes, refer to Message (Support Code) Appears.
Page 314 Errors During Wi-Fi Setup When an error occurs during Wi-Fi setup, the Alarm lamp (D) lights up. At the same time, you know the details of the error with the combination of the other three lamps (Online lamp (A)/Wi-Fi lamp (B)/Wired LAN lamp (C)) lighting combination.
Page 315 Lighting – – Easy wireless connect has failed. 3440 Lighting Lighting – Easy wireless connect has failed. 3441...
Page 316: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 317 Check3 Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
Page 318 Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name" Try printing again once the current job is complete.
Page 319: List Of Support Code For Error
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
Page 320 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • A000 to ZZZZ C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
Page 321: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
Page 322 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
Page 323 Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 324 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 325 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 326 1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 327 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 328 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations. • Paper output slot 1300 •...
Page 329: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot / the feed slot of the cassette / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 330 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
Page 331 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 332 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 333: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the RESUME/CANCEL button to stop the printing before you turn off the printer. 1. Make sure you have unplugged the power cord. 2.
Page 334 5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1.
Page 335 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
Page 336 The print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 337 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Paper in the Rear Tray •...
Page 338 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Paper in the Cassette •...
Page 339 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. If refilling ink tank or replacing optional FINE cartridge is in progress, close the top cover after completing...
Page 340 1215 Cause Print head replacement in progress. What to Do Complete print head replacement. Note • When you stop replacing the print head, tilt the ink valve lever tightly to the right, then close the top cover.
Page 341 1365 Cause Ink valve is open. What to Do Keep the ink valve closed while replacing the print head. Open the top cover and close the ink valve by tilting the ink valve lever tightly to the left. And then, press the printer's RESUME/CANCEL button to cancel the error. Note •...
Page 342 1366 Cause Ink valve is closed. What to Do Open the top cover and open the ink valve by tilting the ink valve lever tightly to the right. And then, close the top cover to cancel the error.
Page 343 1367 Cause There is not enough ink to perform ink flush. What to Do Press the printer's RESUME/CANCEL button to cancel the error. Before performing ink flush, refill the ink up to the position above the single dot shown in the ink tank. Refilling Ink Tank Note •...
Page 344 If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 345 1431 Cause Print head cannot be recognized. What to Do A print head may not be installed properly or may not be compatible with this printer. If you are printing, press the printer's RESUME/CANCEL button to cancel printing. Remove the print head and reinstall it properly following the steps below. This may resolve the error. 1.
Page 346 3. Grab knob (A) on print head locking cover to open it. 4. Remove print head. Important • When removing the print head, handle it carefully so that ink does not spatter. • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.
Page 347 5. Reinstall print head properly. 6. Close print head locking cover and push it down. Press firmly the print head locking cover until it clicks into place. 7. Press down joint button.
Page 348 Important • Push the joint button firmly until it clicks into place; otherwise, printing may become impossible. 8. Open ink valve. Tilt the ink valve lever tightly to the right. 9. Close top cover. If reinstalling the print head does not solve the problem, it may be necessary to replace the print head. For details, refer to this page.
Page 349 1432 Cause Print head cannot be recognized. What to Do A print head may not be installed properly or may not be compatible with this printer. If you are printing, press the printer's RESUME/CANCEL button to cancel printing. Remove the print head and reinstall it properly following the steps below. This may resolve the error. 1.
Page 350 3. Grab knob (A) on print head locking cover to open it. 4. Remove print head. Important • When removing the print head, handle it carefully so that ink does not spatter. • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.
Page 351 5. Reinstall print head properly. 6. Close print head locking cover and push it down. Press firmly the print head locking cover until it clicks into place. 7. Press down joint button.
Page 352 Important • Push the joint button firmly until it clicks into place; otherwise, printing may become impossible. 8. Open ink valve. Tilt the ink valve lever tightly to the right. 9. Close top cover. If reinstalling the print head does not solve the problem, it may be necessary to replace the print head. For details, refer to this page.
Page 353 Replace the FINE cartridge. If this does not solve the problem even if you reinstall the contact protector or replace the FINE cartridge with a new one, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 354 If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 355 147B Cause Color printing was specified, but an optional FINE cartridge is not installed. What to Do To print in color, an optional FINE cartridge is required. After installing the FINE cartridge in the left part of the print head holder, close the top cover to cancel the error.
Page 356 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 357 1641 Cause The remaining black ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with ink to above the single dot shown on the ink tank.
Page 358 1642 Cause There may be insufficient black ink. What to Do Refill the ink tank with entire contents of the ink bottle bundled with the printer.
Page 359 Optional FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 360 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Page 361 1688 Cause Color ink has run out. What to Do Replace the ink cartridge and close the top cover. If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
Page 362 Cause Ink absorber is almost full. What to Do Press the printer's RESUME/CANCEL button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 363 Open the top cover and make sure the protective material and tape for securing the print head holder have been removed. If the protective material or tape is still there, remove it and close the top cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 364 1892 Cause The carriage stopper is still inserted. What to Do Open the top cover and pull out the carriage stopper (A) straight up. Affix the carriage stopper to the indent next to where it was inserted. Close the top cover to cancel the error.
Page 365 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's RESUME/CANCEL button to cancel printing. Then change the print settings and retry printing.
Page 366 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 367 If the ink tank is refilled because it runs out of ink, perform ink flush. Cleaning the Print Heads If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 368 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 369 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 370 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
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Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

Canon GM2000 Series Online Manual

Using Online Manual

Basic Operation

Network

Handling Paper, Ink Tank, Etc

Overview

Information about Paper

Economy Mode

Printing

Frequently Asked Questions

List of Support Code for Error

Quick Links

Related Manuals for Canon GM2000 Series

Summary of Contents for Canon GM2000 Series