Troubleshooting - Sony Aibo ERS-7M2 User Manual

Troubleshooting

If you experience any difficulties, use this troubleshooting guide to check for the possible causes of the problem before
contacting the AIBO Customer Link (for customer support). You can also refer to the "Troubleshooting" section in the "User's
Guide (Basic)" for the AIBO robot ERS-7. Should the problem persist, contact the AIBO Customer Link (for customer
support). (See the last page of this guide for details about the AIBO Customer Link (for customer support).)
Symptom
®
I can't connect to the AIBO
Robot from my PC.
The AIBO WLAN Manager 2 cannot find
the AIBO robot.
Data transmission is slow.
The AIBO robot can't connect to the e-mail
server, and the wireless light is not lit.
Remedy
Entertainment • Network settings are incorrect.
c Check your network settings (page 8).
• Under the Windows
c Install Universal Plug and Play (page 9).
• If you have installed Universal Plug and Play under he Windows Me operating
system, you will need to use Windows Update to update your Windows Me operating
system to the latest version.
c Click "Start" t "Windows Update", and follow the on-screen instructions to
update Windows Me.
• The AIBO robot is conflicting with an access point or another wireless LAN device.
c Try changing the wireless channel on the access point.
• Many devices may be accessing the same access point at once.
c Try waiting a while before attempting to access again.
• The AIBO robot or wireless LAN PC is too far away from the access point.
c The signal range can vary according to the installation location and the
surrounding environment.
Relocate the AIBO robot and the wireless LAN-ready PC closer to the access
point.
• Make sure "E-mail Information" is properly set in the "Mail Setup" screen (page
25).
• Make sure your network is configured correctly.
®
XP operating system, Universal Plug and Play is not installed.
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