Canon imageRUNNER ADVANCE 8205 Service Manual
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Canon imageRUNNER ADVANCE 8205 Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE 8205

  • Page 2 Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 8205/8295/8285. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    imageRUNNER ADVANCE 8200 Series Service Guide Contents Product Overview and Configuration --------------------------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. New Features ------------------------------------------------------------------------------------------------------- 2 C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 5 D. Configuration ------------------------------------------------------------------------------------------------------- 6 Hardware Accessory Options ------------------------------------------------------------------------ 12 A. Paper Deck Unit-C1 ---------------------------------------------------------------------------------------------- 12 B.
  • Page 5 imageRUNNER ADVANCE 8200 Series Service Guide D. Data Security and Wireless Options ------------------------------------------------------------------------ 22 1. Encrypted Secure Print Software-D1 --------------------------------------------------------------------- 22 2. iR-ADV Security Kit-G1 for IEEE 2600.1 Common Criteria Certification Set ------------------- 22 3. Silex Wireless Bridge SX-2500CG ----------------------------------------------------------------------- 22 4.
  • Page 6 imageRUNNER ADVANCE 8200 Series Service Guide Software Solutions -------------------------------------------------------------------------------------- 37 A. Document Management and Binding Software --------------------------------------------------------- 37 1. imageRUNNER ADVANCE Desktop --------------------------------------------------------------------- 37 2. imageRUNNER ADVANCE Quick Printing Tool ------------------------------------------------------- 37 3. imageWARE Document Server --------------------------------------------------------------------------- 37 4. imageWARE Scan Manager DS -------------------------------------------------------------------------- 38 5.
  • Page 7 6. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------ 86 Product Technical Support Offerings ------------------------------------------------------------- 90 A. Dealer Support Requirements -------------------------------------------------------------------------------- 90 B. Canon USA Support Offerings ------------------------------------------------------------------------------- 91 1. Canon USA Technical Support Center ------------------------------------------------------------------ 91 2. NAVI ------------------------------------------------------------------------------------------------------------- 93 3. Internet Support ----------------------------------------------------------------------------------------------- 97 XII.

  • Page 8: Product Overview And Configuration

    ADVANCE 8200 Series Service Guide Product Overview and Configuration A. Overview The Canon imageRUNNER ADVANCE 8200 Series consists of the imageRUNNER ADVANCE 8205/8295/8285. These models bring the following capabilities to users in a high-volume office environment and corporate CRD (Central Reprographic Departments): •...

  • Page 9: New Features

    imageRUNNER ADVANCE 8200 Series Service Guide B. New Features The imageRUNNER ADVANCE 8200 Series machines offer the following new system, performance, and environmental features: • Enhanced user authentication capabilities. • OOXML Scan to PowerPoint support with enhanced authentication for Send and HDD batch deletion. •...
  • Page 10 imageRUNNER ADVANCE 8200 Series Service Guide Table 1 – imageRUNNER ADVANCE 8200 Series Comparison imageRUNNER ADVANCE Feature 8205 8295 8285 Print Speed (ppm) (LTR) Up to 105 Up to 95 Up to 85 Approximately Approximately Approximately Optimum Copy Volume (copies/prints) 100,000 to 300,000 80,000 to 250,000 50,000 to 200,000...
  • Page 11 imageRUNNER ADVANCE 8200 Series Service Guide – Table 1 imageRUNNER ADVANCE 8200 Series Comparison Continued imageRUNNER ADVANCE Feature 8205 8295 8285 Copy Standard Mail Box Standard Advanced Box Standard Store USB Media Standard (Scan) Support UFR II Standard Optional with the PCL Printer Kit-AU1 Standard (JPEG, TIFF) Direct Print Print...

  • Page 12: Main Unit Box Contents

    imageRUNNER ADVANCE 8200 Series Service Guide C. Main Unit Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Table 2 – imageRUNNER ADVANCE 8200 Series Box Contents imageRUNNER ADVANCE Contents 8205 8295...

  • Page 13: Configuration

    ISG Central Web site for the most up-to-date item numbers. Table 3 – Configuration Item Part Number imageRUNNER ADVANCE 8205 with the optional Paper Deck Unit-C1 and Staple Finisher-N1 9, 10 imageRUNNER ADVANCE 8205 Base Model (Includes the Upright Control Panel) 5802B007AA...
  • Page 14 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 Copy Card Reader-F1 4784B001AA Copy Card Reader Attachment Kit-A2 3730B002AA 4781B001AA Canon Card Set-A1 (1-30) 4781B002AA Canon Card Set-A2 (31-100) 4781B003AA Canon Card Set-A3 (101-200) 4781B004AA Canon Card Set-A4 (201-300) 4781B005AA...
  • Page 15 3682B004AB Part numbers are subject to change without notice. 24 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 25 Requires the optional Super G3 FAX Board-AL1. 26 Requires the Super G3 FAX Board-AL1 and Super G3 2nd Line Fax Board-AL1.
  • Page 16 6807B002AA Certification Set Part numbers are subject to change without notice. 24 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Table 6 – Integrated and imageRUNNER ADVANCE Solutions Item Box Part Number...
  • Page 17 7494A700AB Part numbers are subject to change without notice. 24 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 46 Workflow Composer must be installed. Does not come with software maintenance. 47 Ships standard with three year software maintenance.
  • Page 18 imageRUNNER ADVANCE 8200 Series Service Guide Table 7 – Supplies and Consumables Item Part Number GPR-37/38 Drum Unit 3765B003AA GPR-37 Black Toner 3764B003AA Stamp Ink CRG-C1 1857B001AA Stamp Unit-B1 1858B001AA Staple Cartridge-N1 1007B001AA Staple Cartridge-P1 1008B001AA Part numbers are subject to change without notice. 50 For the Staple Finisher-N1, Booklet Finisher-N1, and Booklet Finisher-Q1 PRO.

  • Page 19: Hardware Accessory Options

    imageRUNNER ADVANCE 8200 Series Service Guide Hardware Accessory Options A. Paper Deck Unit-C1 • Provides an additional paper capacity of approximately 3,500 sheets (20 lb bond (80 g/m • Supports LTR-sized paper only (from 14 lb bond to 80 lb cover (52 to 220 g/m •...

  • Page 20: Booklet Finisher-N1

    1/4” in size), and V-fold up to five sheets without stapling. • Contains a built-in conveyor belt, which enables unlimited booklet sets to be made. • Attach the optional Canon Puncher Unit-BS1 internally to provide hole punch capabilities. • Cannot be installed with the Staple Finisher-N1 or Booklet Finisher-N1.

  • Page 21: Booklet Trimmer-D1

    imageRUNNER ADVANCE 8200 Series Service Guide F. Booklet Trimmer-D1 • Connects to the Booklet Finisher-Q1 PRO. • Provides adjustable front trimming saddle-stitched booklets (approximately 100 pages). • The Booklet Tray can hold approximately 30 booklets. G. Inner Booklet Trimmer-A1 • Connects to the Booklet Finisher-N1. •...

  • Page 22: Professional Puncher-C1 And Professional Puncher Integration Unit-B1

    imageRUNNER ADVANCE 8200 Series Service Guide J. Professional Puncher-C1 and Professional Puncher Integration Unit-B1 • Provides users with a variety of punch patterns, which are available as die sets (easily replaced by the end-user). • Can produce offline plastic spiral bound books. •...

  • Page 23: Card Reader-F1

    imageRUNNER ADVANCE 8200 Series Service Guide M. Card Reader-F1 • Supports up to 1,000 departments or users. • Performs Department ID Management automatically. Users must insert a control card to access the machine. • Requires the optional Copy Card Reader Attachment Kit-A2. N.

  • Page 24: System Options

    A. Copy and Print Options PCL Printer Kit-AU1 • Supports the PCL5e/6 emulation printing solutions. • Supports printing in true 1,200 x 1,200 dpi resolution with the Canon PCL6 Printer Driver. • Requires license activation via the LMS. PS Printer Kit-AU1 •...

  • Page 25: Imagepass-U2

    imageRUNNER ADVANCE 8200 Series Service Guide imagePASS-U2 • An external print controller that attaches to the back of the machine, and supports Adobe Genuine PostScript 3 and PCL5e printer languages. • Suited for office environments in which larger print volumes are frequently processed.

  • Page 26: Universal Send And Fax Options

    imageRUNNER ADVANCE 8200 Series Service Guide B. Universal Send and Fax Options Universal Send Advanced Feature Set-F1 • Enables the user to make Trace & Smooth PDF and Adobe Reader Extensions PDF files. • Requires license activation via the LMS. Universal Send Security Feature Set-D1 •...

  • Page 27: Remote Fax Kit-A1

    imageRUNNER ADVANCE 8200 Series Service Guide Remote Fax Kit-A1 • Enables the user to share the Fax function, if there is an imageRUNNER ADVANCE machine (with the Remote Fax Kit installed) and another imageRUNNER ADVANCE machine (that has the Super G3 FAX Board-AL1 installed), on the same network. •...

  • Page 28: Connectivity Options

    imageRUNNER ADVANCE 8200 Series Service Guide C. Connectivity Options Web Access Software-H1 • Enables the user to view Web pages from the touch panel display of the machine. • If PDF files are registered on the Web page, the user can print them from the machine without using a computer.

  • Page 29: Data Security And Wireless Options

    imageRUNNER ADVANCE 8200 Series Service Guide D. Data Security and Wireless Options Encrypted Secure Print Software-D1 • Enables the user to encrypt print data sent from a computer by using the Secured Print function, and then decrypt it at the device. •...

  • Page 30: Hdd Data Encryption & Mirroring Kit-C5

    imageRUNNER ADVANCE 8200 Series Service Guide HDD Data Encryption & Mirroring Kit-C5 • Includes both encryption and mirroring capabilities. • Encrypts all image data and device settings before storing them on the hard drive. • The mirroring function provides redundancy when used with an additional hard disk drive of the same storage capacity.

  • Page 31: Inch/160 Gb Hdd-J1

    imageRUNNER ADVANCE 8200 Series Service Guide 2.5 inch/160 GB HDD-J1 • Required for the HDD Mirroring function when the HDD Data Encryption & Mirroring Kit is installed. • Does not increase the overall storage capacity of the machine. 2.5 inch/1 TB HDD-K1 •...

  • Page 32: Accessibility Options

    imageRUNNER ADVANCE 8200 Series Service Guide F. Accessibility Options Voice Guidance Kit-F2 Provides visually impaired users to hear voice navigation instructions when operating the machine. Voice Operation Kit-C2 • Provides visually impaired users to hear voice navigation instructions when operating the machine. •...

  • Page 33: Document Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 34: Advanced Box

    imageRUNNER ADVANCE 8200 Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 35: Network

    imageRUNNER ADVANCE 8200 Series Service Guide C. Network The imageRUNNER ADVANCE 8200 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDav protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 36: Security Features

    imageRUNNER ADVANCE 8200 Series Service Guide Security Features The imageRUNNER ADVANCE 8200 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are two ways to authenticate users at the device: via Department ID Management and SSO-H (Single Sign-On H).

  • Page 37: Sso-H

    imageRUNNER ADVANCE 8200 Series Service Guide SSO-H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once. SSO-H has two compatible user authentication systems (Domain Authentication and Local Device Authentication). Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network.

  • Page 38: Data Security

    • Optional Security Kit (HDD Encryption & Mirroring Kit) • Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 39: Hdd Data Erase Kit

    imageRUNNER ADVANCE 8200 Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 40: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 41: Hdd Data Encryption & Mirroring Kit

    imageRUNNER ADVANCE 8200 Series Service Guide HDD Data Encryption & Mirroring Kit The optional HDD Encryption feature is another security tool available for environments requiring additional data security measures, and can be used in conjunction with the HDD Data Erase feature to provide even greater security for data stored on the internal HDD.

  • Page 42: Document Security

    imageRUNNER ADVANCE 8200 Series Service Guide C. Document Security The imageRUNNER ADVANCE 8200 Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 43: Network Security

    imageRUNNER ADVANCE 8200 Series Service Guide D. Network Security The imageRUNNER ADVANCE 8200 Series machines secure network communications by using IPSec (IP Security), filtering by port number, wireless security, and network port and application control. IPSec The IPSec protocol is standard on the imageRUNNER ADVANCE 8200 Series machines.

  • Page 44: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 45: Imageware Scan Manager Ds

    imageRUNNER ADVANCE 8200 Series Service Guide imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution that features transaction document archiving capabilities, work distribution capabilities that can be personalized according to the scan volume and skill level of each user, and one-step capture, processing, and release operations.

  • Page 46: Scan Management Software

    imageRUNNER ADVANCE 8200 Series Service Guide B. Scan Management Software Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface). MEAP connectors for SMB (Server Message Block) and FTP (File Transfer Protocol) file delivery, inclusive of document indexing, come standard on the new imageRUNNER ADVANCE models, while connectors for...

  • Page 47: Ecopy Sharescan

    imageRUNNER ADVANCE 8200 Series Service Guide eCopy ShareScan eCopy ShareScan is an enterprise-ready, office scanning software solution that enables imageRUNNER ADVANCE devices to turn paper documents into digital data that can be edited, managed, and stored electronically. C. Print/Output Management Software Direct Print &...

  • Page 48: Efi Printme

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet.

  • Page 49: Uniflow Device Security & Management

    imageRUNNER ADVANCE 8200 Series Service Guide uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 50: Business Workflow Software

    imageRUNNER ADVANCE 8200 Series Service Guide E. Business Workflow Software Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.

  • Page 51: Dealer Sales/Service Authorization

    imageRUNNER ADVANCE 8200 Series Service Guide VII. Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER ADVANCE device, every Authorized Reseller’s location must have at least two employees who have successfully completed the appropriate imageRUNNER ADVANCE device-training program, and who have been certified, as described Educational Training.

  • Page 52: Learning Path For Non-Certified Technicians

    Online Course Modules The online Systems and Hardware course modules are available on Canon USA’s e-Support Web site. These online courses provide technicians with the theoretical concepts to install, configure, and support the imageRUNNER ADVANCE 8200 Series machines.

  • Page 53: Learning Path For Imagerunner Advance 8000/6000 Series Certified Technicians

    Series Training program and passing of the final assessment exam are required to sell this product. Certification includes the following models: • imageRUNNER ADVANCE 8205, 8295, and 8285 • imageRUNNER ADVANCE 6275, 6265, and 6255 imageRUNNER ADVANCE 8200 Series Service Guide...

  • Page 54: Who Should Attend

    Web site for entitlement details.) E. Training Facilities Online Course Training Facilities The online courses are located in the e-Learning center on Canon U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)) e-Support Web site: http://www.support.cusa.canon.com. Certification maps on the e-Support Web site provide easy access to the training.

  • Page 55: Service Materials

    imageRUNNER ADVANCE 8200 Series Service Guide G. Service Materials The materials required for the imageRUNNER ADVANCE 8200 Series Training Program are listed in the table below. Table 12 – Service Materials Model Item Location e-Learning Training Program Conducted online Downloadable from Service Manual imageRUNNER ADVANCE 8200 Series within the e-Learning...

  • Page 56: Servicing Notes

    ADVANCE 8200 Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE 8200 Series devices. The imageRUNNER ADVANCE 8200 Series devices require a NEMA 5-20 receptacle for proper operation.
  • Page 57 imageRUNNER ADVANCE 8200 Series Service Guide Table 14 – Power Requirements for the Main Unit and Optional Accessories Power Supply Cord/Plug Length of Power Part or Accessory Power Supply Specifications Cord Main Unit 1-120 V/20 A outlet NEMA 5-20 8.5’ (2.6 m) Duplex Color Image Reader From the main unit —...

  • Page 58: Installation Space Requirements

    imageRUNNER ADVANCE 8200 Series Service Guide B. Installation Space Requirements imageRUNNER ADVANCE 8200 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device. IMPORTANT •...
  • Page 59 imageRUNNER ADVANCE 8200 Series Service Guide Table 15 – Installation Space Requirements Continued The Duplex Color Image Reader Unit-G1, POD Deck Lite-A1, Document Insertion Unit-K1, Professional Puncher-C1, Professional Puncher Integration Unit-B1, Paper Folding Unit-H1, Booklet Finisher-Q1 PRO, and Booklet Trimmer-D1 Are Attached imageRUNNER ADVANCE 8200 Series Service Guide November 2012 Page 52...

  • Page 60: Estimated Installation Times

    (2) experienced technicians. Table 16 – Estimated Installation Times Description Estimated Time imageRUNNER ADVANCE 8205 Series (Upright Control Panel Model) 40 minutes imageRUNNER ADVANCE 8285 Series (Flat Control Panel Model) 30 minutes Upright Control Panel (for imageRUNNER ADVANCE 8285 Series)

  • Page 61: Remote Support Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the dealership can retrieve via a Web portal.
  • Page 62 imageRUNNER ADVANCE 8200 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 17 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Full, automatic and Scheduled unattended firmware Recurs...
  • Page 63 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s ISG Central and e-Support Web sites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 64: Serviceability

    imageRUNNER ADVANCE 8200 Series Service Guide E. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components.

  • Page 65: System Configuration Manager

    The Device Migration Navigator is available at no charge from the Canon’s e-Support Center Web site Download Center. iWEMC Device Firmware Update The iWEMC DFU (Device Firmware Update) enables the Administrator of the machine to batch update the firmware on all the imageRUNNER ADVANCE models in their fleet by using a single iWEMC task.

  • Page 66: Lms (License Management System)

    Figure 3 – License Management System If there are activation or installation issues, contact the Technical Support Center. Be prepared to provide the product’s serial number, license access number, and license key. Notes: •...

  • Page 67: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 4 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 68: Recommended System Engineer Requirements

    ADVANCE 8200 Series Service Guide H. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...

  • Page 69: Firmware Upgrades Using The Service Support Tool

    SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 70: Computer Requirements For Downloading Firmware

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 71: Special Tools, Solvents And Oils

    For more information on the special tools, solvents, and oils below, see the imageRUNNER ADVANCE 8205/8295/8285 Series Service Manual. Table 18 – Special Tools List...
  • Page 72 imageRUNNER ADVANCE 8200 Series Service Guide Table 19 – Solvents and Oils Type Uses Composition Remarks • Keep away from flammable • Fluoride-family hydrocarbon materials. • Alcohol Cleaning glass, plastic, • Purchase locally. Alcohol • Surface activating agent rubber, and external covers. •...

  • Page 73: Consumables

    imageRUNNER ADVANCE 8200 Series Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 74: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 75 imageRUNNER ADVANCE 8200 Series Service Guide Table 21 – Main Unit Consumable Parts List Continued Description Part Number Quantity Estimated Life Remarks 250,000 pages if the machine is in a Scraper FC9-9153-000 500,000 pages high-temperature and high-humidity environment (86°F (30°C) and 80% RH) FC8-7160-000 500,000 pages Transfer Roller...
  • Page 76 imageRUNNER ADVANCE 8200 Series Service Guide Table 22 – Duplex Color Image Reader Unit-G1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pickup Roller FC8-5577-000 80,000 images Feed Roller 1 FL2-9608-000 80,000 images Separation Roller FB2-7777-020 80,000 images Dust Collector Type A FC8-5633-000 80,000 images...
  • Page 77 imageRUNNER ADVANCE 8200 Series Service Guide Table 24 – Booklet Finisher-N1 and Staple Finisher-N1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Static Eliminator (Feed FC9-3335-000 1,000,000 pages Guide Unit) Shutter Torque Limiter FC9-3559-000 1,000,000 times Stapler Unit FM4-4697-000 500,000 times Paper Holding Torque...
  • Page 78 imageRUNNER ADVANCE 8200 Series Service Guide Table 25 – Document Insertion Unit-K1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Through-Pass Inlet FL3-3420-000 6,000,000 pages Antistatic Needle Through-Pass Outlet FL3-3418-000 6,000,000 pages Antistatic Needle Pickup Roller (Upper) 4A3-3870-000 100,000 sheets Separation Roller 4A3-3868-000...

  • Page 79: Periodically Replaced Parts

    imageRUNNER ADVANCE 8200 Series Service Guide O. Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.
  • Page 80 imageRUNNER ADVANCE 8200 Series Service Guide Table 27 – Image Formation System Periodically Replaced Parts List Continued Description Part Number Quantity Estimated Life Remarks • Replace simultaneously with spring FL3-4559-000. • 250,000 sheets if the Pre-Transfer Charging FB4-3687-000 500,000 sheets machine is in a Wire Needed...

  • Page 81: Periodic Maintenance

    imageRUNNER ADVANCE 8200 Series Service Guide P. Periodic Maintenance The parts in the table below must be cleaned or adjusted periodically to ensure a specific level of machine performance. Clean or adjust the parts at the interval specified below. Maintenance Interval (Sheets) Item Remarks 250,000...
  • Page 82 imageRUNNER ADVANCE 8200 Series Service Guide Maintenance Interval (Sheets) Item Remarks 250,000 300,000 500,000 1,000,000 Needed Area Below the Remove any toner that has Developing Clean scattered after removing the Assembly Developing Assembly. Developing Roller Clean Developing Sleeve Clean with a lint-free cloth Clean Holder moistened with alcohol.

  • Page 83: Soft Counter

    ADVANCE 8200 Series machines displayed on the Counter Status Check screen. For more information on the soft counter configurations, see the imageRUNNER ADVANCE 8205/8295/8285 Series Service Manual. Specifically, refer to the Service Mode section of the Service Manual that covers the setting under COPIER > OPTION > USER.

  • Page 84: Meap Counter

    imageRUNNER ADVANCE 8200 Series Service Guide R. MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 85: Suggested End-User Customer Service Offerings

    Ninety (90) days after delivery to the original purchaser or 600,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the imageRUNNER ADVANCE 8205/8295/8285 Limited Warranty located in the Appendix.

  • Page 86: Flat-Rate Program

    Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF (Authorized Parts Repair Facility) to be repaired at no charge.
  • Page 87 ADVANCE 8200 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 5 – Figure 5 e-Support: Flat-Rate Program imageRUNNER ADVANCE 8200 Series Service Guide...

  • Page 88: Warranty Parts For Repair

    Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products. The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards.
  • Page 89 ADVANCE 8200 Series Service Guide The Repairable Parts List index is in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com Select from the Repairable Parts List, as shown below, for the most current list. – Figure 6...
  • Page 90 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 91: E-Tag

    Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section e-Support Center site at http://www.support.cusa.canon.com. – Figure 7 e-Support: e-Tag imageRUNNER ADVANCE 8200 Series Service Guide November 2012...
  • Page 92 imageRUNNER ADVANCE 8200 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. – Figure 8 e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form.

  • Page 93: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 94 imageRUNNER ADVANCE 8200 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. – Figure 10 CNA: Warranty Credit Inquiry –...
  • Page 95 ADVANCE 8200 Series Service Guide b. Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. – Figure 12 ISG Central...
  • Page 96 imageRUNNER ADVANCE 8200 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. – Figure 13 CNA: Warranty Credit Inquiry Figure 14 –...

  • Page 97: Product Technical Support Offerings

    • Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 98: Canon Usa Support Offerings

    • The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and software development groups. • The Canon USA TSC is available to all Authorized Dealers, Systems Engineers, and Technicians who have successfully completed the training program.
  • Page 99 ADVANCE 8200 Series Service Guide Table 32 – Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE 8200 Series End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Modify Canon USA TSC Canon USA Update Case Technical Support Center...

  • Page 100: Navi

    ADVANCE 8200 Series Service Guide NAVI NAVI is a computer-based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians (equipped with a laptop) or dealer in-house help desk environments. Figure 15 – NAVI: Login Screen Figure 16 –...
  • Page 101 • Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM. • Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader. • Enables you to access the machine’s Service Mode from a...
  • Page 102 NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI e-Learning course will also learn how to make NAVI an integral part of their tool kit.
  • Page 103 imageRUNNER ADVANCE 8200 Series Service Guide ii. Get the NAVI Files There are two ways to get the files to start using NAVI: • Download the necessary files from the e-Support Web site free-of-charge. It is recommended to download these files via a high-speed Internet connection, as the files are large.

  • Page 104: Internet Support

    • Download firmware and software drivers • Track and modify logged cases • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site at http://www.support.cusa.canon.com.
  • Page 105 ADVANCE 8200 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central.
  • Page 106 imageRUNNER ADVANCE 8200 Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the “Systems and Technical Support” button to access the Service Guides area of the Web site, as shown below. Figure 21 – ISG Central: Systems and Technical Support Web Page Figure 22 –...

  • Page 107: Appendix

    imageRUNNER ADVANCE 8200 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 33 – imageRUNNER ADVANCE 8200 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE 8205 8295 8285 Type...
  • Page 108 imageRUNNER ADVANCE 8200 Series Service Guide Table 33 – imageRUNNER ADVANCE 8200 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE 8205 8295 8285 Thin (14 to 16 lb bond (52 g/m to 63 g/m )), Plain (17 to 24 lb bond (64 g/m to 90 g/m )), Heavy 1 (25 lb bond to 66 lb cover (91 to 180 g/m...
  • Page 109 imageRUNNER ADVANCE 8200 Series Service Guide Table 33 – imageRUNNER ADVANCE 8200 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE 8205 8295 8285 To the Platen 41” x 25 3/8” x 30 3/8” (1,040 mm x 645 mm x 770 mm) Glass Dimensions With Upright Control Panel:...
  • Page 110 ADVANCE 8200 Series Service Guide Table 34 – Duplex Color Image Reader Unit-G1 The Duplex Color Image Reader Unit-G1 is standard equipment on the imageRUNNER ADVANCE 8205 and 8295, and optional for the imageRUNNER ADVANCE 8285. Item Specifications Reading Resolution...
  • Page 111 imageRUNNER ADVANCE 8200 Series Service Guide Table 35 – POD Deck Lite-A1 (Optional) Specifications Item Specifications Paper Sizes 13” x 19”, 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR Paper Weight 14 lb bond to 140 lb index (52 to 256 g/m Paper Deck Capacity 3,500 sheets (20 lb bond (80 g/m Power Source...
  • Page 112 imageRUNNER ADVANCE 8200 Series Service Guide Table 37 – Document Insertion Unit-K1 (Optional) Specifications Item Specifications Paper Sizes Paper Weight 14 lb bond to 140 lb index (52 to 256 g/m Thin (14 to 16 lb bond (52 g/m to 63 g/m )), Plain (17 to 24 lb bond (64 g/m to 90 g/m...
  • Page 113 imageRUNNER ADVANCE 8200 Series Service Guide Table 38 – Paper Folding Unit-H1 (Optional) Specifications Item Specifications Z-Fold 11” x 17”, LGL, and LTRR C-Fold LTRR Accordion Z-Fold LTRR Paper Sizes Double Parallel LGL and LTRR Fold Half Fold LTRR Z-Fold, C-Fold, Accordion Z-Fold, and Half Fold: 14 to 28 lb bond (52 to 105 g/m Paper Weight Double Parallel Fold:...
  • Page 114 imageRUNNER ADVANCE 8200 Series Service Guide Table 39 – Staple Finisher-N1 (Optional) Specifications Item Specifications Paper Size/Weight/Type Same as the paper size, weight, and type for the Main Unit. No Finishing Modes Set Tray A: LTR, EXEC, STMTR: 1,500 sheets (or 7 3/4” (195 mm) in height) 13”...
  • Page 115 imageRUNNER ADVANCE 8200 Series Service Guide Table 39 – Staple Finisher-N1 (Optional) Specifications Continued Item Specifications Standard Staple Cartridge Is Attached: LTR and EXEC: 100 sheets (20 lb bond (80 g/m )) or less than 1/2” (11 mm) in height 98 sheets (20 lb bond (80 g/m )) and 2 sheets (110 lb cover (256 g/m 11”...
  • Page 116 imageRUNNER ADVANCE 8200 Series Service Guide Table 40 – Booklet Finisher-N1 (Optional) Specifications Item Specifications Paper Size/Weight/Type Same as the paper size, weight, and type for the Main Unit. No Finishing Modes Set Tray A: LTR, EXEC, STMTR: 1,500 sheets (or 7 3/4” (195 mm) in height) 13”...
  • Page 117 imageRUNNER ADVANCE 8200 Series Service Guide Table 40 – Booklet Finisher-N1 (Optional) Specifications Continued Item Specifications LTR and EXEC: 100 sheets (20 lb bond (80 g/m )) or less than 1/2” (11 mm) in height 98 sheets (20 lb bond (80 g/m )) and 2 sheets (110 lb cover (256 g/m Maximum Stapling 11”...
  • Page 118 imageRUNNER ADVANCE 8200 Series Service Guide Table 41 – Booklet Finisher-Q1 PRO (Optional) Specifications Item Specifications Size: 13” x 19”, 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and Custom Size (4” x 7 1/8” to 13”...
  • Page 119 imageRUNNER ADVANCE 8200 Series Service Guide Table 41 – Booklet Finisher-Q1 PRO (Optional) Specifications Continued Item Specifications No Finishing Modes Set Tray A: 13” x 19”, 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL,LTR, LTRR, EXEC, STMTR: 1,000 sheets (or 5 3/4”...
  • Page 120 imageRUNNER ADVANCE 8200 Series Service Guide Table 41 – Booklet Finisher-Q1 PRO (Optional) Specifications Continued Item Specifications LTR and EXEC: 100 sheets (20 lb bond (80 g/m )) or less than 1/2” (11 mm) in height 98 sheets (20 lb bond (80 g/m )) and 2 sheets (110 lb cover (256 g/m Maximum Stapling 11”...
  • Page 121 imageRUNNER ADVANCE 8200 Series Service Guide Table 43 – Puncher Unit-BF1 (Optional) Specifications Item Specifications Size: 2 Holes: LGL, LTRR 3 Holes: 11” x 17”, LTR, EXEC Weight: 14 lb bond to 140 lb index (52 to 256 g/m Paper Size/Weight/Type Type: Thin (14 to 16 lb bond (52 g/m to 63 g/m...
  • Page 122 imageRUNNER ADVANCE 8200 Series Service Guide Table 45 – Inner Booklet Trimmer-A1 (Optional) Specifications Item Specifications Size: 13” x 19”, 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTRR, Custom Size (8 1/4” x 11” to 13” x 19 1/4” (210 mm x 279.3 mm to 330.2 mm x 487.7 mm)) Weight: 16 lb bond to 140 lb index (60 to 256 g/m Paper Size/Weight/Type...
  • Page 123 imageRUNNER ADVANCE 8200 Series Service Guide Table 47 – imagePASS-U2 (Optional) Specifications The imagePASS-U2 is a standalone printer controller. The imagePASS-U2 printer controller supports Adobe Genuine PostScript 3, PCL5e/5c, and PCL6, and is suited for office environments in which larger print volumes are frequently processed, or for users who use Adobe PostScript or other PostScript applications.
  • Page 124 imageRUNNER ADVANCE 8200 Series Service Guide Table 48 – Super G3 FAX Board-AL1 (Optional) Specifications These specifications are the same even when the Super G3 2 Line Fax Board or Super G3 3 Line Fax Board is installed. Item Specifications Telephone Line Used Public Switched Telephone Network Normal:...
  • Page 125 imageRUNNER ADVANCE 8200 Series Service Guide Table 50 – Send Function: E-Mail and I-Fax Specifications Item Specifications Communication Protocol SMTP, POP3 I-Fax Communication Mode Simple, Full 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, For Sending E-Mail 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi Resolution...

  • Page 126: Warranty

    imageRUNNER ADVANCE 8200 Series Service Guide B. Warranty Main Unit Limited Warranty imageRUNNER ADVANCE 8200 Series Service Guide November 2012 Page 119...

  • Page 127: Gpr-37/38 Drum Unit Limited Warranty

    imageRUNNER ADVANCE 8200 Series Service Guide GPR-37/38 Drum Unit Limited Warranty imageRUNNER ADVANCE 8200 Series Service Guide November 2012 Page 120...

  • Page 128: List Of Tables

    Table 30 – Soft Counter Configuration ..................76 Table 31 – Monthly Copy/Print Volume ..................78 Table 32 – Canon USA Support Escalation Flow Chart ............92 Table 33 – imageRUNNER ADVANCE 8200 Series Main Unit Specifications ....... 100 Table 34 – Duplex Color Image Reader Unit-G1 ..............103 Table 35 –...

  • Page 129: List Of Figures

    imageRUNNER ADVANCE 8200 Series Service Guide D. List of Figures Figure 1 – Learning Path for Technicians Not Certified on the imageRUNNER ADVANCE 8000/6000 Series Machines ...................... 44 Figure 2 – Learning Path for imageRUNNER ADVANCE 8000/6000 Series Certified Technicians . 44 Figure 3 –...

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