Toshiba 1NR Hardware Service Manual page 54

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36
SureMark Hardware Service
Supported thermal paper
Attention: Using an inferior grade of paper can affect print quality as well as the
life of printheads and the printer mechanism.
Note: When selecting a paper, ensure that the paper's archive life meets the
requirements of the tax authorities of your country for archiving tax-related
data.
The paper used in the thermal receipt station must meet the following requirements:
Width 79.5 ± 0.5 mm (3.13 ± 0.02 in.) or 57.5 ± 0.5 mm (2.26 ± 0.02 in.)
Outside Diameter
102 mm (4.0 in.) maximum
Thickness
60 µm (0.00225 in.) optimal. Range: 41 µm minimum to 99 µm maximum.
Important
Paper has a significant manufacturing tolerance, and nominal paper
designations do not reflect actual measurements. The manufacturing
tolerance must fall within the published operating thickness range.
Customers should test paper in their specific configuration before use.
The intent of this specification is that if any spot measurement of the
paper is outside the specified range, the paper is deemed not to meet
the specification and the customer is responsible for any problems
caused by paper jams.
The paper must be wound with the printing side facing out. The paper should not
be attached to the core in any manner.
Important
Printer reliability and performance are directly related to the quality of the
supplies used by the customer. The published parameters for printer
performance are established using supplies that meet the specifications listed
above.
Thermal paper with watermarks, coupons, or advertisements printed on the
front or back of the paper is not covered by Toshiba specifications. Some
inks and printing processes work acceptably, but others do not. Printer
problems that are caused by supplies that do not meet Toshiba specifications
might result in a billable service call, regardless of the existence of a service
contract.
For supported papers, refer to the OEM Thermal Paper Testing table found under
SureMark Printers on the Toshiba Global Commerce Solutions support website:
www.toshibagcs.com/support.
Installing large paper rolls
The 4610 can accommodate extra-large rolls (up to 15 in.) of paper below the
printer. Mounting hardware is necessary to avoid placing undue strain on the paper
feed motor. See your Toshiba representative for additional information.