What Should I Do If My Computer Does Not Accept My Password And Returns A Message, Enter Onetime Password; What Should I Do If I Cannot Remember The Power-On Password - Sony Vaio series Operating Instructions Manual

Troubleshooting
What should I do if my computer does not accept my
password and returns a message, Enter Onetime
Password?
If you enter a wrong power-on password three times consecutively, the Enter
Onetime Password message appears and Windows will not start.
Press and hold the power button or slide and hold the power switch for more
than four seconds to check that the power indicator light turns off. Wait for 10
or 15 seconds, then restart your computer and enter the correct password.
When entering the password, check that the Num lock and Caps lock
indicators are unlit. If both or either of the lights is lit, press the Num Lk (or
Num Lock) key or the Caps Lock key to turn off the indicator before entering
the password.
What should I do if I cannot remember the power-on
password?
If you have forgotten the power-on password, contact VAIO Helpdesk to
reset it. A reset fee will be charged.
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