Sony PlayStation VR Instruction Manual page 17

IMPORTANT
1. If you need to claim under this Guarantee, please use your
local Customer Service helpline or email address for return
instructions.
2. Where SIEE has put this Product on the market in Azerbaijan,
Belorussia, Georgia, India, Kazakhstan, Kyrgyzstan, Russian
Federation, Tajikistan, Turkmenistan, Ukraine and Uzbekistan,
this Guarantee is valid in all those countries provided:
a. the original sales receipt or invoice or other proof of
purchase indicating the date of purchase and retailer's
name, which has not been altered or defaced since the
date of original purchase, is presented together with the
Product within the Guarantee period; and
b. any Guarantee seal and the serial number on the Product
have not been damaged, altered, defaced or removed;
and
c. there is no evidence that any attempt (successful or
otherwise) has been made to open or remove the casing
of the Product.
3. Under this Guarantee, SIEE may elect at its option to repair or
replace the Product or a component of the Product within 21
days of receiving the defective Product from you. All replaced
Products and / or components shall become the property of
SIEE.
4. Repair or replacement may involve installation of the latest
software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive ("HDD")
a. Products with a removable HDD must be returned with
the original HDD when arranging for warranty service
under this Guarantee.
b. Repair or replacement of the Product will involve
reformatting that HDD.
c. You understand and agree that reformatting of the HDD
will result in loss of your stored data, files and software. To
avoid loss of any software, data or files which you wish to
retain, before submitting the Product with the HDD for
guarantee service you should, where possible, back these
up and remove them from the HDD. Signing out of
PlayStation™Network on your PlayStation ® system will
help protect any information you consider confidential.
6. To avoid damage to or loss or erasure of other removable
data storage media, peripherals, accessories or nonoriginal
components, you must remove them before submitting the
Product for Guarantee service.
7. This Guarantee does not cover stored data, files or software.
SIEE is not liable to you for any loss or corruption of your
data, files or software in connection with your exercise of this
Guarantee.
8. You should back up your HDD regularly to prevent loss or
alteration of data, files or software although some content
cannot be backed up and must be reinstalled by the user.
9. You may not claim under this Guarantee when the Product is
damaged as a result of:
a. commercial use, accident, negligence, abuse, or misuse
(including, without limitation, failure to use this Product
for its normal purpose and/or in accordance with
instructions on proper use and maintenance, or
installation or use in a manner inconsistent with
applicable local technical or safety standards);
b. use in conjunction with any unauthorised peripheral or
component (including, without limitation, game
enhancement devices, HDDs, adaptors and power supply
devices);
c. any adaptation or adjustment to, or alteration of, the
Product carried out other than in accordance with
instructions on proper use and maintenance of the Product;
EN
17