Hp Customer Service; Before Calling Support - HP ProCurve Radio Port 210 Installation Manual

CAUTION

HP Customer Service

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2. The network between the Radio Port and the wireless services-enabled switch has a Layer 2 compatibility issue
(e.g. the two devices are on different VLANs.)
3. The wireless services-enabled switch may not be configured properly. In the case of the ProCurve Switch 5300xl,
verify that the Wireless EDGE Services xl Module is properly installed, configured, and operational. In particular,
verify that the wireless services' country-code setting has been properly configured, as this setting must be
configured to enable the wireless service to function. Refer to the "ProCurve Wireless EDGE Services xl Module
Getting Started Guide" for details.
4. The wireless services-enabled switch may not be functioning normally. Refer to the "ProCurve Wireless EDGE
Services xl Module Getting Started Guide" for details on verifying operation.
5. The wireless service may have adopted Radio Ports up to it's Authorization Level and may not be authorized to
adopt additional Radio Ports. Review the number of Radio Ports the wireless services-enabled switch has
currently adopted and compare this number to the number of Radio Ports authorized based on the licenses
installed.
All HP ProCurve devices are designed to be compliant with the rules and regulations in locations they are sold and
will be labeled as required. Any changes or modifications to HP ProCurve Equipment, not expressly approved by HP,
could void the user's authority to operate this device.
This device is to be used only with HP ProCurve Switch 5300xl with a ProCurve Wireless EDGE Services xl Module,
or other compatible wireless services-enabled switch. Information on configuration this device to operate in a
compliant manner can be found in the ProCurve 5300 xl Module Installation Guide.
If you are still having trouble with your Radio Port or ProCurve wireless services-enabled switch, Hewlett-Packard
offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See
the Customer Support/Warranty booklet that came with your Radio Port for information on how to use these services
to get technical support. The HP ProCurve web site, www.procurve.com also provides up-to-date support information
under product support. In addition, your HP-authorized network reseller can provide you with assistance, both with
services that they offer and with services offered by HP.

Before Calling Support.

To make the support process most efficient, before calling your networking dealer or HP Support, you first should
retrieve the following information
Information Item
• product identification
• product identification for the wireless ser-
vices-enabled switch to which the Radio
Port is intended to connect, and any mod-
ules installed in that switch, if any
Information Location
• the front of the module,J9004A or J9006A
• the front of the switch