Panasonic AU-EVA1 Setup Manual page 8

FAQs
Camera does not establish connection to access point (Infra) or device (Direct).
– Make sure Wi-Fi dongle is properly connected. Turn off camera, disconnect
and reconnect dongle. Turn on camera. Only AJ-WM50 is compatible.
– Make sure SSID/network password is correct(Infra). Make sure SSID/password
on external device connecting to camera is correct(Direct).
– Exit the camera menu if open.
– Connection may take up to 30 seconds.
Why is a communication error message popping up in the app?
– Exit the camera menu if open. Close and reopen the app.
– Make sure the IP address of the camera is the same as what was typed in the
app settings.
– Make sure Used ID and Password are the same as what was entered in the
camera (if applicable).
iOS or Android device disconnects from the camera when using Direct mode.
– External devices may disconnect due to the lack of internet connection.
– A notification should pop up on your device to continue connection.
– If not, connect back to the camera manually in device settings.
For additional support, please call:
855-PSC-TECH option 2
AU-EVA1 Operation Manual