Returning Products,
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Cisco.
1. Are the product's original container and packing material available?
• If yes, pack the product in the container using the packing material.
• If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
• You are responsible for delivering the returned product to Cisco safely and
undamaged. Shipments damaged due to improper packaging may be refused
and returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the RMA number on the outside of the container.
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.
3. Ship the product to the address provided by the customer service
representative.
Note: Cisco does not accept freight collect. Be sure to prepay and insure all
shipments.
4035197 Rev C
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D9865 Satellite Receiver Installation and Operation Guide
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