Canon imagerunner advance C9065S PRO Service Manual page 5

Canon
D. PRISMAsync Systems Blended Training --------------------------------------------------- 21
1. Training Overview ------------------------------------------------------------------------------- 21
2. PRISMAsync Five Day Systems Program ------------------------------------------------- 21
3. Prerequisites-------------------------------------------------------------------------------------- 21
E. Service Materials ----------------------------------------------------------------------------------- 22
F. Student Feedback and Course Follow-up -------------------------------------------------- 22
VII. Servicing Notes ----------------------------------------------------------------------------------- 23
A. Power and Plug Requirements ----------------------------------------------------------------- 23
B. Installation Weight & Dimensions ------------------------------------------------------------- 25
C. Installation Space Requirements -------------------------------------------------------------- 28
D. Estimated Installation Times -------------------------------------------------------------------- 29
E. Firmware Upgrade ---------------------------------------------------------------------------------- 30
1. Computer Requirements for Upgrading ---------------------------------------------------- 30
2. PRISMAsync Controller Firmware ----------------------------------------------------------- 30
3. imageRUNNER ADVANCE Firmware Update ------------------------------------------- 32
F. International License Management System ------------------------------------------------ 33
G. PRISMAprepare and PRISMAaccess Activation ------------------------------------------ 33
H. Recommended System Engineer Requirements ----------------------------------------- 34
I. Hard Disk Drive Handling ------------------------------------------------------------------------ 35
J. Consumables ---------------------------------------------------------------------------------------- 36
K. Periodically Replaced Parts --------------------------------------------------------------------- 37
L. Consumable Parts ---------------------------------------------------------------------------------- 38
M. Main Engine Fixing Unit and ITB Unit -------------------------------------------------------- 40
N. Periodic Replacement Parts--------------------------------------------------------------------- 41
O. Periodic Maintenance ----------------------------------------------------------------------------- 42
P. Special Tools ----------------------------------------------------------------------------------------- 44
Q. Soft Counter ------------------------------------------------------------------------------------------ 45
VIII. Suggested End-User Customer Service Offerings ----------------------------------- 46
A. Monthly Copy Volume ----------------------------------------------------------------------------- 46
B. Limited Warranty Support ----------------------------------------------------------------------- 47
1. End-User Limited Warranty Conditions ---------------------------------------------------- 47
2. GPR-32/33 Drum Unit Limited Warranty --------------------------------------------------- 47
3. Flat-Rate Program ------------------------------------------------------------------------------ 48
4. Warranty Parts for Repair --------------------------------------------------------------------- 50
5. e-Tag ----------------------------------------------------------------------------------------------- 52
6. Online Limited Warranty Credit Inquiry ----------------------------------------------------- 54
C. Service Parts Availability ------------------------------------------------------------------------ 58
IX. Product Technical Support Offerings ----------------------------------------------------- 59
A. Dealer Support Requirements ------------------------------------------------------------------ 59
B. Canon USA Support Offerings ----------------------------------------------------------------- 60
1. Canon USA Technical Support Center ----------------------------------------------------- 60
2. NAVI ------------------------------------------------------------------------------------------------ 62
3. Internet Support ---------------------------------------------------------------------------------- 65
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
imageRUNNER ADVANCE C9000S PRO Series Service Guide
March 2015
Page iv