It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. RSGu3500 Residential Seamless Mobility Gateway...
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• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. • SAVE THESE INSTRUCTIONS RSGu3500 Residential Seamless Mobility Gateway...
(2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user's authority to operate the equipment.
The manufacturer and its authorized re-sellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. RSGu3500 Residential Seamless Mobility Gateway...
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
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Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Internet connection. The broadband connection can be with any high-speed data service using either a cable modem or a DSL (digital subscriber line) modem. The RSGu3500 has four ports and wireless capabilities. You can connect up to four devices to your RSGu3500. Features...
During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do not unplug or disconnect your residential gateway while it is downloading firmware. • When the Power LED is a solid green, the residential gateway is successfully connected. Pairing RSGu3500 Residential Seamless Mobility Gateway User Guide...
Ethernet ports that let you to connect up to four devices to your voice gateway. UNCONTROLLED DOCUMENT 1 -4 Internet Connect your cable or DSL modem to the RSGu3500. Pairing Phone Connect one or two phones to one and two (optional).
Item Description AC adapter Connects the RSGu3500 to an AC electrical outlet (the plug shown is for the United States or Canada; yours may look different) Ethernet cables Blue cable connects the Internet port on your RSGu3500 to your cable or DSL...
Placing your RSGu3500 in the physical center of your network is best, because its antenna sends out signal in all directions. • Placing the RSGu3500 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly, especially to upper floors. •...
Note: Keep your modem off for approximately 10 minutes to clear its memory so it can recognize the RSGu3500 when you turn it back on. Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Plug the other end to the blue Ethernet port (labeled Internet) on the rear panel of your residential gateway.
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RSGu3500 with your cable provider. Please contact them to update your information. Be sure to have the WAN MAC ID (located on the bottom of the RSGu3500) available. When your Internet connection works, go to C “Connecting Your Telephone” on page 10.
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In the Keep Alive field, type 0 to ensure that your DSL link is always active. Click Connect to start your Internet connection. Click Save. Open a web browser and enter a web address (try www.motorola.com). If you can access the site, you have successfully installed your voice gateway.
To connect to the voice gateway wirelessly, your computer must have a 802.11b or 802.11g wireless adapter installed. If all wireless security and encryption are disabled on the adapter and the RSGu3500, the computer will automatically connect to the voice gateway.
The RSGu3500 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a RSGu3500 than with traditional networking equipment. For basic operation, most default settings require no modification.
Click Import/Export Configuration to display the Import/Export Configuration page. Click Export. The RSGu3500 configuration is saved to a file named config.bin on your computer’s hard drive. Importing the Saved Configuration If you have exported the configuration, you can import the saved configuration to return the residential gateway to its state when you exported the configuration.
Click TOOLS. Click Restore Defaults on the menu at left: UNCONTROLLED DOCUMENT Click the Restore Defaults button. If the RSGu3500 Power light is red after you restart the RSGu3500, refer to “Troubleshooting” on page 99. Logging Out On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed.
(DNS) addresses. DHCP Most cable modems have a dynamic IP address assigned “PPTP Settings” on page 16 by the cable company DHCP server. Typically no additional configuration is needed for the RSGu3500. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
MAC address in the MAC field to use as a “virtual” MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
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UNCONTROLLED DOCUMENT • MSCHAP — Microsoft Challenge Handshake Authentication Protocol • MSCHAP-v2 — Microsoft Challenge Handshake Authentication Protocol version 2 Debug Enable or disable the PPTP client application in order to display debug information RSGu3500 Residential Seamless Mobility Gateway User Guide...
MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the RSGu3500 MAC address. By default, the MAC address printed on the RSGu3500 is displayed in this field.
Netmask Sets the RSGu3500 subnet mask, in dotted-decimal format. The default is 255.255.255.0, which enables the RSGu3500 router to support up 253 users connected through multiple hubs, switches, routers, or wireless access points. Host Name Sets the residential gateway host name. It can contain any alphanumeric characters, except spaces.
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If selected, you must carefully configure the IP address, Subnet Mask, and DNS settings of every host on your network. Do not assign the same IP address to more than one host. Your residential gateway must be on the same subnet as the other hosts. RSGu3500 Residential Seamless Mobility Gateway User Guide...
— A red bullet point indicates that the feature is not enabled; a green bullet point indicates that the feature is enabled. — Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Sets the category for which rules are displayed in the Available Rules list — Games, VPN, Audio/Video, Apps (applications), Servers, or User (custom rules you can define and edit). Available Rules Lists the available rules in the selected Category. RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Adds the selected Available Rule to the Applied Rules list. Remove Deletes the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules you selected to apply for each given category. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
Enables or disables the DMZ feature. It is disabled by default. Select a LAN IP Address Selects the LAN IP address of the DMZ computer to expose to the Internet with no protection from the RSGu3500 firewall. This may expose your network to security risks. LAN Clients Displays the LAN Clients page to configure the DMZ computer.
• One-to-one (one port mapped to one) (WAN = 500 to 600; LAN = 500 to 600) • Multiple-to-one (several ports mapped to one) (WAN = 500 to 600; LAN = 700) Wildcard (*) entries are allowed for the IP Address, Netmask, and Port range fields. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Displays the settings for the selected Available Rule. Adds the selected Available Rule to the Applied Rules list. Remove Removes the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules selected for the category. RSGu3500 Residential Seamless Mobility Gateway User Guide...
The starting port number that will be blocked for this application Port End The ending port number that will be blocked for this application Protocol The options are TCP, UDP, TCP and UDP, ICMP, or Any RSGu3500 Residential Seamless Mobility Gateway User Guide...
• Allow it to dynamically (automatically) obtain its IP address from the residential gateway through a DHCP lease from the DHCP server on the RSGu3500 (the default) • Allow it to dynamically obtain its IP address from a DHCP server on another router on the network •...
Web Filters enable you to manage the type of web content that passes through your residential gateway: Web Filters fields UNCONTROLLED DOCUMENT Field Description Proxy Disabled by default. Cookies Disabled by default. Java Applets Disabled by default. ActiveX Disabled by default. Pop-Ups Disabled by default. RSGu3500 Residential Seamless Mobility Gateway User Guide...
User Name The user name assigned by the DDNS service provider. Password The password assigned by the DDNS service provider. Domain Name The dynamic domain name to be registered with the DDNS server. RSGu3500 Residential Seamless Mobility Gateway User Guide...
UNCONTROLLED DOCUMENT Multicast fields Field Description Enable IGMP Enables an IGMP proxy for multicast messages. The residential gateway acts as a proxy for a LAN Multicast computer requesting to join or leave multicast groups. RSGu3500 Residential Seamless Mobility Gateway User Guide...
The IP address of the next hop through which traffic will flow towards the destination subnet. Metric Defines the number of hops between the network nodes through which data packets travel. The default is 0, which means the subnet is directly one hop away on the LAN. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Interface Normally, when it is enabled on a router, RIP dynamically provides routes on all configured interfaces. On the RSGu3500, you can select which routes are distributed through the network: • LAN — Sets the direction in which RIP messages are sent on the LAN interface •...
Redirect Port You can enter a port in this field that is different from port 8080. The port you enter is viewed externally and mapped to port 8080 internally on the residential gateway. RSGu3500 Residential Seamless Mobility Gateway User Guide...
UNCONTROLLED DOCUMENT Field Description Enable Enables or disables remote SSH access. Remote Host IP Sets the IP address of the remote SSH host. Remote Netmask Sets the subnet mask of the remote SSH host. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Sets the speed for Ethernet ports 1 to 4. It can be Auto detect (the default), 10 Mbps half duplex, 10 Mbps full duplex, 100 Mbps half duplex, or 100 Mbps full duplex. RSGu3500 Residential Seamless Mobility Gateway User Guide...
— change the residential gateway password • Ping Test — determine whether a computer can be reached over the network • Restart — save the configuration or restart the RSGu3500 Restore Defaults UNCONTROLLED DOCUMENT Button Description Restore Defaults Restores the factory default configuration. After you restore the defaults, you must log in again to the residential gateway.
When the update is finished, the residential gateway restarts and you will need to log in again. Export Downloads a copy of the configuration file (config.bin) saved in the residential gateway flash memory to your hard drive. RSGu3500 Residential Seamless Mobility Gateway User Guide...
IP addresses using the Add button. Any IP address you add here appears in the Select a logging destination drop-down list. Select a logging From the list, select the IP address to which you want the log information sent. destination RSGu3500 Residential Seamless Mobility Gateway User Guide...
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Advanced TCP/IP Wireless User Management Use this window to change the password for the User Name router. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
UNCONTROLLED DOCUMENT Field or Button Description Enter IP Address to ping Sets the IP address to ping; the default is the RSGu3500 default IP address 192.168.15.1. Packet size Sets the packet size of the ping test. The default is 64 bytes.
Be sure to save the configuration before you restart. If you restart the residential gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost. After you restart the voice gateway, you must log in again. RSGu3500 Residential Seamless Mobility Gateway User Guide...
The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date. Network Statistics Use this page to view transmit and receive statistics for the Ethernet (local network), WAN, or wireless (Internet) interfaces. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
The type of component The IP address of the component State The component state — connected or disconnected Online The amount of time it has been connected Disconnect Reason The reason it was disconnected RSGu3500 Residential Seamless Mobility Gateway User Guide...
No change — the IP address of the client has not been changed • Error — there is an error with the DDNS update Error If the Status is Error, displays a description of the error. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Use this page to view the list of LAN DHCP client devices. UNCONTROLLED DOCUMENT Product Information Use this page to view product hardware and software information, such as model number, hardware revision, and the software and boot loader versions. RSGu3500 Residential Seamless Mobility Gateway User Guide...
System Log – Router The system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote Log – Router page. UNCONTROLLED DOCUMENT RSGu3500 Residential Seamless Mobility Gateway User Guide...
Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: UNCONTROLLED DOCUMENT Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window: RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Connection number Status window is displayed: Click Properties. Information similar to the following window is displayed: UNCONTROLLED DOCUMENT If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: UNCONTROLLED DOCUMENT Click Internet Protocol (TCP/IP). Click OK. The Local Area Connection number Properties window is re-displayed. Be sure the box next to Internet Protocol (TCP/IP) is checked. RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP” on page 54. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Click Network and Internet Connections to display the Network and Internet Connections window: UNCONTROLLED DOCUMENT Click Network Connections. Skip to step 6. If a classic view similar to below is displayed, double-click Network Connections to display the LAN or High-speed Internet connections. RSGu3500 Residential Seamless Mobility Gateway User Guide...
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UNCONTROLLED DOCUMENT Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Select Run. The Run window is displayed. Type cmd and click OK to display a command prompt window. Type ipconfig and press to display the IP configuration. A display similar to the following indicates a ENTER normal configuration: RSGu3500 Residential Seamless Mobility Gateway User Guide...
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Wireless If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC, the RSGu3500, and the Internet: After verifying your connections, type ipconfig /renew and press to renew the IP address. If a valid IP ENTER address is displayed as shown, Internet access should be available.
Mixed — 802.11b/g B only 802.11b only — 802.11b+ — G only — 802.11g UNCONTROLLED DOCUMENT Click Save. You must use the Restart Wireless feature in order for your changes to take affect. RSGu3500 Residential Seamless Mobility Gateway User Guide...
Enter the Group Key Interval. Select the Radius Server if the authentication type is remote; if it is local, select Pre-Shared Key. Enter the IP Address, Port, Secret (code), and PSK String. Click Save. RSGu3500 Residential Seamless Mobility Gateway User Guide...
• Enable 128-Bit — We recommend this setting for stronger encryption; it is supported by the Motorola WN825G and WPCI810G wireless adapters and most current wireless adapters Key Type Select the active key (0 to 3). Only one key can be active.
UNCONTROLLED DOCUMENT • Only wireless clients configured with your network name can communicate with the RSGu3500 • It is more difficult for unauthorized individuals who scan for unsecured WLANs to access your WLAN RSGu3500 Residential Seamless Mobility Gateway User Guide...
Phone 1 port on the RSGu3500. Check all other cabling between the modem, the RSGu3500, and the computer. Be No dial tone sure you used the cables provided with the RSGu3500. All Ethernet cables must be straight-through cables. Check the lights on the Front Panel (see page 2).
You can resolve many installation issues by resetting all of your equipment. To reset all of your equipment: Turn off your computer, RSGu3500 residential gateway, router (if you have one), and DSL or cable modem. Turn the devices back on, one at a time, in this order: •...
255.255.255.0, and default gateway 192.168.15.1. What is included with the built-in router? The RSGu3500 supports a firewall, RIP, port triggers, advanced ALGs such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed. Is any Quality of Service (QoS) implemented on the RSGu3500 Residential Gateway? Although VoIP service is typically best-effort, the RSGu3500 provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data.
In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address. In the RSGu3500 LAN default configuration, 192.168.15 represents the network address. In the final octet, the host address can be from 2 to 254.
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(Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps. F-type connector A type of connector used to connect coaxial cable to equipment such as the RSGu3500. firewall A security software system on the RSGu3500 that enforces an access control policy between the Internet and the RSGu3500 LAN.
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IP An IP address assigned to a computer on the RSGu3500 LAN by the DHCP server on the address RSGu3500 for a specified lease time. Private IP addresses are used by the RSGu3500 LAN only;...
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The bandwidth depends on need and cost, but is usually much lower than for a LAN. For the residential gateway, “WAN” refers to the VoIP and broadband provider networks. World Wide Web An interface to the Internet that you use to navigate and hyperlink to information. RSGu3500 Residential Seamless Mobility Gateway User Guide...
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.