Acer Aspire M3900 Service Manual
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Acer Aspire M3900 Service Manual

Acer Aspire M3900 Service Manual

Acer laptop user manual
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Acer
Aspire M3900
Service Guide
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire M3900

  • Page 1 Acer Aspire M3900 Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
  • Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 5 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives additional information related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions.

  • Page 6: Fru Information

    Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents System Tour Features Block Diagram System Components Front Panel Rear Panel Hardware Specifications and Configurations Power Management Function(ACPI support function) System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly Disassembly Requirements Pre-disassembly Procedure Removing the Side Panel...
  • Page 8 FRU (Field Replaceable Unit) List Aspire M3900 Exploded Diagram(AM350-ASSY) Aspire M3900 Exploded Diagram(AM351-ASSY) Aspire M3900 FRU List viii...

  • Page 9: System Tour

    System Tour Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Operating System Microsoft Windows Windows 7 Home Premium x64 x86 •...

  • Page 10: Hard Disk

    1GB / 2GB DDR III 800/1066/1333 Un-buffered Non-ECC DIMM support • 1GB to 8GB Max memory support • Design Criteria: • Should meet Intel G45/G43 Express Chipset platform design guide • Dual channel should be enabled always when plug-in 2 same memory size DDRIII memory •...

  • Page 11: Usb Ports

    USB ports Controller: Intel ICH10R • Ports Quantity: 12 • 4 back panel ports • On-board: Four 2*5 headers(8 ports) • 4 ports for front daughter board • Connector Pin: standard Intel FPIO pin definition • Data transfer rate support: USB 2.0/1.1 •...

  • Page 12: System Bios

    • Kernel:AMI Kernel with Acer skin • Power supply 500W/300W/250W in stable mode (Acer Assign System Power Unit) • Design for Intel G43 series chipset compatible system • Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V (attention to 12V output capability) •...

  • Page 13: Block Diagram

    Block Diagram Chapter 1...

  • Page 14: System Components

    System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel Component USB 2.0 ports Master optical drive bay door Slave bay door(Optical drive bay for AM350 bezel, Removable HDD bay for AM351 bezel) XD slot Memory Stick / Micro Secure Digital CF I/II (CompactFlash Type I/II) slot...

  • Page 15: Rear Panel

    Rear Panel Component Power connector PS2 keyboard port VGA port HDMI port USB 2.0 ports Side Surround jack Line-out jack Microphone/speaker-out/line-in jack Expansion slot (graphics card and TV tuner card and Mode card) Center speaker/subwoofer jack Surround rear L/R Line-in jack USB 2.0 ports RJ45 LAN connector 1394 Port...

  • Page 16: Hardware Specifications And Configurations

    Audio controller HD audio codec ALC888S LAN controller ICH10R+82567V SATA controller Intel ICH10R USB controller Intel ICH10R Specification AMI Kernel with Acer skin P01-A0 SPI ROM SMBIOS(DMI)2.4/DMI2.0 Support BBS spec 1st priority:SATA HDD 2nd priority:CD-ROM 3th priority:FDD 4th priority:LAN 5th priority:USB device Description Press while the system is booting to enter BIOS Setup Utility.

  • Page 17: Memory Combinations

    Memory Combinations Slot Memory Slot 1 1GB,2GB Slot 2 1GB,2GB Slot 3 1GB,2GB Slot 4 1GB,2GB Maximum System Memory Supported System Memory Item Memory slot number Support Memory size per socket Support memory type Support memory interface Support memory voltage Support memory module package Support to parity check feature Support to error correction code (ECC) feature No...

  • Page 18: Sata Interface

    SATA Interface Item SATA controller SATA controller resident bus Number of SATA channel Support bootable CD-ROM USB Port Item Universal HCI USB Class USB Connectors Quantity Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH...

  • Page 19: Power Management Function(Acpi Support Function)

    Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

  • Page 20: System Utilities

    System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...

  • Page 21: Navigating Through The Setup Utility

    Entering CMOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 22: Setup Utility Menus

    Setup Utility Menus The Setup Main menu includes the following main setup categories. Parameter Description Product Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advanced BIOS Features This setup page includes all the items of Award special enhanced features Advanced Chipset Features...

  • Page 23: Product Information

    Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the system. System Memory Total size of system memory installed on the system.

  • Page 24: Standard Cmos Features

    Standard CMOS Features Parameter Description System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system will stop for an error during the POST. Chapter 2 Option All, But Keyboard No Errors...

  • Page 25: Advanced Bios Feature

    Advanced BIOS Feature Parameter Description Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. 1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices.

  • Page 26: Advanced Chipset Features

    Advanced Chipset Features Parameter Description Intel EIST When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Intel XD Bit When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation.

  • Page 27: Integrated Peripherals

    Integrated Peripherals Parameter Description Onboard SATA Controller Enables or disables the onboard SATA controller. Onboard SATA Mode Select an operating mode for the onboard SATA. Onboard USB Controller Enables or disables the onboard USB controller. Legacy USB Support Enables or disables support for legacy USB devices. USB Storage Emulation Enables or disables support for legacy USB devices.

  • Page 28: Power Management Setup

    Power Management Setup Parameter Description ACPI Suspend Mode Select an ACPI state. Deep power off mode Select the Deep power off Mode Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device.

  • Page 29: Pc Health Status

    PC Health Status Parameter Description Smart FAN Enables or disables the smart system fan control function. Option Enabled Disabled Chapter 2...
  • Page 30 Frequency/Voltage Control Parameter Description Clock to All DIMM/PCI Enables or disables control the clock to all DIMM/PCI Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up.

  • Page 31: Bios Security Features

    BIOS Security Features Parameter Description Supervisor Password Indicates the status of the supervisor password. User Password Indicates the status of the user password. Change Supervisor Supervisor password prevents unauthorized access to the BIOS Setup Utility. Password Press Enter to change the Supervisor password. Setting a supervisor password Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.

  • Page 32: Load Default Settings

    Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly.
  • Page 33 Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. Chapter 2...

  • Page 34: Exit Without Saving

    Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. Chapter 2...

  • Page 35: System Disassembly

    System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver •...

  • Page 36: Pre-Disassembly Procedure

    Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.

  • Page 37: Removing The Side Panel

    Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later.

  • Page 38: Removing The Heat Sink Fan Assembly

    Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. Lift the heat sink fan assembly away from the mainboard.
  • Page 39 Lay down the heat sink fan assembly, in an upright position, on top of the optical drive, as shown below, then disconnect the fan cable from the mainboard. Remove the heat sink fan assembly from the chassis then lay it down in an upright position—with the thermal patch facing upward.

  • Page 40: Removing The Processor

    Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. Release the load lever (1). Pull the load lever to the fully open, upright position (2) and lift the load plate (3).

  • Page 41: Removing The Vga Card

    Removing the VGA Card Remove the three screws that secures the card to the chassis. Releasing PCI Latch. Use a figer to press the clip,and the same time Gently pull the card to remove it from the mainboard. Chapter 3...

  • Page 42: Removing The Tv Card

    Removing the TV Card Gently pull the TV card to remove it from the mainboard. Chapter 3...

  • Page 43: Removing The Mode Card

    Removing the Mode Card Gently pull the Mode card to remove it from the mainboard. Chapter 3...

  • Page 44: Removing The Memory Modules

    Removing the Memory Modules Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1). Gently pull the DIMM upward to pull it away from the chassis (2). Chapter 3...

  • Page 45: Removing The Hard Disk Drive

    Removing the Hard Disk Drive Disconnect the data and power cables from the rear of the hard drive. Disconnect the other end of the data cable from the mainboard. Remove the HDD bracket Remove the screw that secures the chassis to the HDD bracket. Chapter 3...
  • Page 46 Lift the bracket up and turn it over. Remove the HDD module Remove the eight screws secure the HDD module to the HDD bracket. Slide the HDD out of the bracket. Chapter 3...

  • Page 47: Removing The Usb Board Of Rear Panel

    Removing the USB Board of Rear Panel Release these cable from Cable clip. Disconnector the USB cable from the motherboard. Remove the screw that secures the USB board bracket to the chassis. Chapter 3...
  • Page 48 Pull the USB board up and lift up from the chassis. Remove the two screws that secure the USB board to the bracket. Pull the USB board out of the bracket. Chapter 3...

  • Page 49: Removing The Front Bezel

    Removing the Front Bezel Disconnect the LED cable. Release the front bezel retention tabs from the chassis interior. Chapter 3...
  • Page 50 Pull the bezel away from the chassis. Chapter 3...

  • Page 51: Removing The Optical Drive

    Removing the Optical Drive Disconnect the data and power cables from the rear of the optical drive. Disconnect the other end of the data cable from the mainboard. Remove the two screws from the optical drive. Chapter 3...
  • Page 52 Pull the drive out of the drive bay. NOTE: If the bay load to be optical drive,disassembly method is the same with master optical drive. If the bay load to be removable HDD,please refer to next page “Removing the Removable HDD”disassembly method.

  • Page 53: Removing The Removable Hdd

    Removing the Removable HDD Gently push the drive block key rightward,then open the door. Slide the removable HDD tray out of the removable HDD bracket. Chapter 3...
  • Page 54 Remove the HDD module Use a hand to open out the removable HDD tray until the hook of HDD bracket away from the HDD screw bore. then use other hand to take out the HDD module. Remove the removable HDD bracket. Disconnect the data cable from the mainboard.
  • Page 55 Remove the two screws that secures the removable HDD bracket to the chassis. Remove the removable HDD out of the chassis. Chapter 3...

  • Page 56: Removing The Power Supply

    Removing the Power Supply Disconnect the 24-pin and 4-pin power supply cables from the mainboard. Remove the four screw that secures the power supply to the chassis. Chapter 3...
  • Page 57 Lift the power supply module out of the chassis. Chapter 3...

  • Page 58: Removing The Card Reader

    Removing the Card Reader Open the cable retention clip. Disconnector the card reader cable from the motherboard. Remove the screw that secures the card reader to the chassis. Chapter 3...
  • Page 59 Pull the card reader out of chassis. Chapter 3...

  • Page 60: Removing The Mainboard

    Removing the Mainboard Disconnect the power switch, top USB, and top audio cables from the mainboard. Remove the eight screws that secure the mainboard to the chassis. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.
  • Page 61 Lift the board from the chassis. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Punching in IO Shield then you can remove it. Remove the RTC battery.

  • Page 62: System Troubleshooting

    This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  • Page 63: System Check Procedures

    Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system.

  • Page 64: Beep Codes

    Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.

  • Page 65: Checkpoints

    Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.
  • Page 66 Checkpoint Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. E1-E8 EC- OEM memory detection/configuration error. This range is reserved for chipset vendors & system manufacturers.

  • Page 67: Bootblock Recovery Code Checkpoints

    Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration.

  • Page 68: Bios Recovery

    BIOS Recovery This function only effects when the BIOS BootBlock section is healthy. Allow to execute recovery function media: FDD / USB storage / ODD. The recovery media to support Boot function is unnecessary. Recovery step as follow: 4-1. Copy the latest BIOS ROM file to the root directory of recovery media. 4-2.

  • Page 69: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information M/B Placement Chapter 5...
  • Page 70 Label CPU Socket "CONN,Socket,IntelPres cottCPU,LGA- 775P,10u,G,SMD" CPU_FAN CPU fan power header DIMM1~4 "CONN,DIMM,DDRIII,1. 5V,V/T,Blu,15u,G,DIP- 240" GPIO1~2 General Purpose Input/ Output headers ATX_POWER M/B main power connector ME_DISABLE Front panel USB header SATA1~6 SATA data transfe connectors F_PANEL Front panel audio header F_USB1~4 Front panel USB headers...

  • Page 71: Jumper Setting

    Jumper Setting The section explains how to set jumper for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more numbered. When setting the jumpers, ensure that the jumper caps are Jumper Type CLR_CMOS...
  • Page 72 Header Name F_USB1 USB0- USB1- USB0+ USB1+ H5X2-P9E-Y F_USB2 USB0- USB1- USB0+ USB1+ H5X2-P9E-Y Function FRONT USB HEADER FRONT USB HEADER FRONT AUDIO HEADER Definition 1: USBVCC_1 2: USBVCC_1 3: USB0_XN 4: USB1_XN 5: USB0_XP 6: USB1_XP 7:GND 8: GND 9: KEY 10: GND 1: USBVCC_2...

  • Page 73: Connector Pin Definition

    Connector pin definition Connector Name Chapter 5 Function PSKBMS CONN 1: KBDATA 2: NC 3: GND 4: KBVCCSB 5: KBCLK 6: NC 7: MSDATA 8: NC 9: GND 10: KBVCCSB 11: MSCLK 12: NC 13: GND 14: GND 15: GND 16: GND 17: GND VGA CONN...
  • Page 74 Connector Name Function SATA CONN 1: GND 2: SATA1_TX_P 3: SATA1_TX_N 4: GND 5: SATA1_RX_N 6: SATA1_RX_P 7: GND SATA CONN 1: GND 2: SATA2_TX_P 3: SATA2_TX_N 4: GND 5: SATA2_RX_N 6: SATA2_RX_P 7: GND SATA CONN 1: GND 2: SATA3_TX_P 3: SATA3_TX_N 4: GND 5: SATA3_RX_N...
  • Page 75 Connector Name Function Definition ATX12V CONN 1: GND 2: GND 3: +12V_4P 4: +12V_4P Chapter 5...

  • Page 76: Fru (Field Replaceable Unit) List

    To scrap or to return the defective parts, follow the local government ordinance or regulations on • how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available.

  • Page 77: Aspire M3900 Exploded Diagram(Am350-Assy)

    Aspire M3900 Exploded Diagram(AM350-ASSY) NOTE: This section will be updated when more information becomes available. ITEM NAME CHASSIS ASM TOP-COVER FRONT BEZEL Q’TY ITEM NAME HDD BRACKET SIDE COVER POWER Q’TY Chapter 6...

  • Page 78: Aspire M3900 Exploded Diagram(Am351-Assy)

    Aspire M3900 Exploded Diagram(AM351-ASSY) NOTE: This section will be updated when more information becomes available. ITEM NAME CHASSIS ASM TOP-COVER REMOVABLE HDD BRACKET FRONT BEZEL Chapter 6 Q’TY ITEM NAME HDD BRACKET SIDE COVER POWER Q’TY...

  • Page 79: Aspire M3900 Fru List

    Aspire M3900 FRU List Components MB Kit MB Kit HimalayanII Intel G43 ICH10R GMA X4500 384M Intel Boazman 82567V PCI-E Giga LAN ATX W/ 1394 V1.0 LF w/i EuP Lot6, w/o DolbyIII Chassis Hon Hai Chassis MicroATX HM090G with front USB 4 port for Aspire AM350 bezel Hon Hai Chassis MicroATX HM090J w/i 3.5"...
  • Page 80 M378B5673FH0-CH9 LF 128*8 46nm GU502203EP0201 LF 128*8 0.065um GU512303EP0202 LF 128*8 0.065um JM1333KLU-1G JM1333KLU-2G ACR128X64D3U1333C9 LF 128*8 0.07um ACR256X64D3U1333C9 LF 128*8 0.07um AD63I1A0816EZ AD63I1B1617EZ Chapter 6 Model Name or Key Spec. Acer P/N PY.25008.036 PY.2500F.004 PY.3000B.015 PY.30008.032 PY.30009.019 PY.30008.033 KC.95501.QQE KC.94001.QQ0 KC.86001.DEE KC.50501.QQ9 KC.95001.QQ0...
  • Page 81 NV GT320 1GB sDDR3 DVI+HDMI+VGA ATX (SAMSUNG) NV GT320 1GB sDDR3 DVI+HDMI+VGA ATX (HYNIX) NV 315 512MB sDDR3 DVI+HDMI+VGA ATX (SAMSUNG) NV 315 512MB sDDR3 DVI+HDMI+VGA ATX (HYNIX) Model Name or Key Spec. Acer P/N KN.1GB01.031 KN.2GB01.025 KH.50007.012 KH.64007.002 KH.01K07.003 KH.50001.012...
  • Page 82 Lite-On WLAN PCI card Model:WN5301A RoHS,802.11 b/g Mouse Lite-on Optical mouse USB SM-9625 with new color AC-MT-018 Chicony RF2.4 MG-0766 with new silver color External Speaker Neosonica Speaker Acer logo /LF /0810 / 9M-20A200-000 Chapter 6 Model Name or Key Spec. Acer P/N VG.PCPT3.101 VG.PCPT3.102...
  • Page 83 Keyboard CHICONY KU-0760 USB Standard 104KS Black US w/o eKey Keyboard LITE-ON SK-9625 USB Standard 104KS Black US w/o eKey Keyboard LITE-ON SK-9625 USB Standard 104KS Black US w/o eKey Model Name or Key Spec. Acer P/N KB.USB03.192 KB.USB03.311 KB.USB0B.158 KB.USB0B.202 Chapter 6...

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