Call Spy - D-Link DVX-2002F User Manual

DVX-2005F IPPBX

1.9 Call Spy

Call spy feature allows you to monitor an ongoing call of an extension user. This
feature must be activated for the extension before it can be used. Please contact your
system administrator to request spy feature activation if required.
There are 3 scenarios when using call spy.
Scenario 1: Normal Spy
With normal spy you can only listen to both speakers but they cannot hear anything
from your phone.
Feature code for normal spy is *90.
An example of using normal spy is if you wish to spy on extension 405, you simply
pick-up your phone and dial *90405.
Scenario 2: Whisper Spy
Whisper spy is also known as coaching and with whisper spy you can listen to both
speakers and talk to the extension number you have spied on.
Feature code for whisper spy is *91.
An example of using whisper spy is if a new employee whose extension number is 405
is talking to a customer on the phone, the supervisor can dial *91405# to listen to
their conversation and speak to train the new employee.
Scenario 3: Barge Spy
Barge spy is more like an instant 3-way conference call. While the extension user is
talking to someone on the phone, you can barge in and talk to both of them.
Feature code for barge spy is *92.
An example of using barge spy is while extension user 405 is talking to someone on
the phone, you can dial *92405# to barge into this call and talk to both of the
speakers.
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