D-Link DVX-2002F User Manual page 44

call is answered.
LeastRecent: Ring the extension of the Agent who has least recently received a call

FewestCalls: Ring the extension of the Agent who has taken the fewest number of calls.

Random:Ring the extension of a random Agent.

RRmemory: RoundRobin with Memory, like RoundRobin above, except instead of the next

call starting with the first agent, the system remembers which extension was last called and
begins the round robin with the next agent .
Agent: Check each agent that you want to be a member of this specific Call Center Queue.

Agent TimeOut(sec): Specify the number of seconds to ring an agent's extension before

sending the call to the next Agent (based on Ring Strategy).
Auto Pause: If an Agent's extension rings and the Agent fails to answer the call,

automatically pause that agent to stop themreceiving further calls from the queue.
Wrap-Up-Time(sec): This is the amount of time in seconds that an agent has to complete

work on a call after which the call is disconnected. (Default is 0, which means no wrap-up
time.)
Max Wait Time(sec): Calls that have been waiting in the queue for this number of seconds

will be sent to the
Max Callers: Max number of callers who are allowed to wait in the queue. (Default is 0,

which means unlimited.) when the maximum number of callers in the queue is reached,
subsequent callers will be sent to the
Join Empty: Allow callers to enter the Queue when no Agents are available. If this option is

not defined, callers will not be able to enter Queues without available agents - callers will be
sent to the "If not
Leave When Empty: If this option is selected and calls are still in the queue when the last

agent logs out, the remaining callers in the Queue will be transferred tothe "If not answered"
destination. This option cannot be used with Join Empty simultaneously.
Auto Fill: Callers will be distributed to Agents automatically.

Report Hold Time: Report the hold time of the next caller for Agent when the Agent is

answering the call.
Frequency(sec): Repeat frequency to announce the hold time for callers in the Queue.("0"

means no announcement).
Announce Hold Time: Announce the hold time. Announce (yes), do not announce (no) or

announce once (once), There will be no announcement when the hold time is less than 1
minute.
Repeat Frequency(sec): Interval time to play the voice menu for callers.("0" meansdo not

play).
Announcement Prompt: Select an IVR prompt to be used as the Announcements Prompt.

"If not answered" destination.
"If not
answered" destination.
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answered" destination.
DVX IPPBX