Sony CUH-ZVR1 Instuction Manual page 17

Our Guarantee to you: SIEE guarantees that this Product is
free from defects in materials and workmanship that result in
Product failure during normal usage in accordance with the
terms set out below and will, for a period of 1 (one) year from
the date of original purchase (the "Guarantee Period"), repair
or, at SIEE's option, replace any component part of this
Product, free of charge, where it is faulty due to defective
materials or workmanship. Replacement will be with a new or,
at SIEE's option, refurbished component or system, which is
guaranteed for the longer of 3 (three) months and the
remainder of the original Guarantee Period. This Guarantee
does not cover your data; any software or PlayStation ® games
whether or not packaged or included with the Product; any
PlayStation ® peripherals that are not manufactured by or for
SIEE; or any PlayStation ® accessories.
IMPORTANT
1. If you need to claim under this Guarantee, please use your
local Customer Service helpline or email address shown in
this manual for return instructions.
2. Where SIEE has put this Product on the market in Australia,
New Zealand or Fiji, this Guarantee is valid in Australia,
New Zealand and Fiji provided:
a. the original sales receipt or invoice or other proof of
purchase indicating the date of purchase and retailer's
name, which has not been altered or defaced since the
date of original purchase, is presented together with
the Product within the Guarantee period; and
b. any Guarantee seal and the serial number on the
Product have not been damaged, altered, defaced or
removed; and
c. there is no evidence that any attempt (successful or
otherwise) has been made to open or remove the
casing of the Product.
3. Under this Guarantee, SIEE may elect at its option to repair
or replace the Product or a component of the Product
within 21 days of receiving the defective Product from you.
All replaced Products and / or components shall become
the property of SIEE.
4. Repair or replacement may involve installation of the latest
software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive ("HDD")
a. Products with a removable HDD must be returned with
the original HDD when arranging for warranty service
under this Guarantee.
b. Repair or replacement of the Product will involve
reformatting that HDD.
c. You understand and agree that reformatting of the
HDD will result in loss of your stored data, files and
software. To avoid loss of any software, data or files
which you wish to retain, before submitting the Product
with the HDD for guarantee service you should, where
possible, back these up and remove them from the
HDD. Clearing your Sony Entertainment Network
password will help protect any information you
consider confidential.
6. To avoid damage to or loss or erasure of other removable
data storage media, peripherals, accessories or non
original components, you must remove them before
submitting the Product for Guarantee service.
7. This Guarantee does not cover stored data, files or
software. SIEE is not liable to you for any loss or corruption
of your data, files or software in connection with your
exercise of this Guarantee.
8. You should back up your HDD regularly to prevent loss or
alteration of data, files or software although some content
cannot be backed up and must be reinstalled by the user.
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