HP StoreEver MSL2024 Quickspecs page 14

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Optimized Care-delivers
best performance and
stability through
deployment and proactive
management practices
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care-Minimum
recommended support
Remote
Support Automation
For more information
Choose from three levels of operate and support care
HP Proactive Care 24x7-Plus, 20 credits per year
HP Proactive Care 24x7-Plus, 10 credits per year
Support Plus 24- Plus, 10 credits per year
HP Insight Remote Support-Available at no additional cost to all warranty, HP Care Pack Service and
service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring,
diagnosis and problem resolution.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
http://h18004.www1.hp.com/products/servers/management/insight-remote-support/overview.html
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
www.hp.com/go/lookuptool
DA - 14604 Worldwide — Version 3 — December 20, 2013
HP StoreEver MSL6480 Tape Library
Page 14