HP ProLiant ML350 Gen9 Maintenance And Service Manual
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HP ProLiant ML350 Gen9 Maintenance And Service Manual

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HPE ProLiant ML350 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 781895-003
April 2016
Edition: 3

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Summary of Contents for HP ProLiant ML350 Gen9

  • Page 1 HPE ProLiant ML350 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2015, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    System battery replacement ........................... 59 SAS Expander card ..............................61 8-LFF drive backplane ............................65 8-SFF drive cage and backplane ........................... 66 HP Trusted Platform Module ..........................68 Troubleshooting ............................69 Troubleshooting resources ............................. 69 Diagnostic tools ............................70 Product QuickSpecs ............................... 70 HPE iLO .................................
  • Page 4 Embedded Diagnostics option ........................73 Re-entering the server serial number and product ID ................. 73 HPE Insight Diagnostics ............................73 HPE Insight Diagnostics survey functionality ....................74 HPE Insight Remote Support ..........................74 USB support ................................74 External USB functionality ........................... 75 HPE Smart Storage Administrator ..........................
  • Page 5 Index ..............................123 Contents 5...

  • Page 6: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 7 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 8 NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
  • Page 9 Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
  • Page 10 deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
  • Page 11 Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
  • Page 12 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Customer self repair Item Description Spare part number (on page 6) Access panel 786176-001 Mandatory...
  • Page 17 Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés. Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations.
  • Page 18 Illustrated parts catalog 18...

  • Page 19: System Components

    System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part number Customer self repair (on page 6) Front I/O module assembly 780990-001 Optional 8-SFF hot-plug drive cage...
  • Page 20 Customer self repair Item Description Spare part number (on page 6) DIMMs optimized for Intel Xeon — — E5-2600 v3 processors a) 8 GB, single rank, x4, PC4-2133R-15 774170-001 Mandatory b) 16 GB, dual rank, x4, PC4-2133R-15* 774172-001 Mandatory DIMMs optimized for Intel Xeon —...
  • Page 21 Customer self repair Item Description Spare part number (on page 6) a) 1.70 GHz Intel Xeon E5-2603 v4, 6C, 835599-001 Optional 85 W* b) 1.70 GHz Intel Xeon E5-2609 v4, 8C, 835600-001 Optional 85 W* c) 1.70 GHz Intel Xeon E5-2650L v4, 835609-001 Optional 14C, 65 W*...
  • Page 22 Customer self repair Item Description Spare part number (on page 6) System battery* 319603-001 Mandatory Flash USB kits — — a) 8 GB Enterprise Midline Flash USB kit* 743503-001 Mandatory b) 8 GB microSD Enterprise Midline Flash 738576-001 Mandatory USB kit* SSD M.2 modules —...
  • Page 23 *Not shown **All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 24 Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

  • Page 25: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • Torx T-15, Philips #2 and flathead screwdrivers • HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 73) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 26: Server Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 27: Preparation Procedures

    For more information about telco rack solutions, see the RackSolutions.com website (http://www.racksolutions.com/hp). • Remove the bezel: Remove the tower bezel (on page 28).

  • Page 28: Remove The Security Bezel (Optional)

    Remove the security bezel (optional) Unlock the security bezel, press the latch on the security bezel, and then remove the security bezel. Remove the tower bezel The tower configuration server has a removable bezel that must be unlocked and opened before accessing the drives.

  • Page 29: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 30: Remove The Server From The Rack

    Extend the server from the rack. After completing the maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack.

  • Page 31: Remove The Air Baffle

    For instructions on how to extend or remove the server from the rack, see the documentation that ships with the rack rail system. Place the server on a sturdy, level surface. Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 32: Remove A Fan

    IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans" on page 98). To remove the component: Do one of the following: For tower models, open and remove the tower bezel ("Remove the tower bezel"...

  • Page 33: Access Panel

    For tower models, open and remove the tower bezel ("Remove the tower bezel" on page 28). For rack models, if installed, remove the security bezel ("Remove the security bezel (optional)" on page 28). Power down the server (on page 29). Remove all power: Disconnect each power cord from the power source.

  • Page 34: Drive Blank

    For rack models, if installed, remove the security bezel ("Remove the security bezel (optional)" on page 28). Power down the server (on page 29). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: For tower models, place the server on a flat, level surface with the access panel facing up.

  • Page 35: Hot-Plug Sas Or Sata Drive

    Remove the drive blank. Hot-plug SAS or SATA drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Back up all server data. Do one of the following: For tower models, open and remove the tower bezel (on page 28).

  • Page 36: M.2 Ssd Enablement Board Assembly

    The Do Not Remove button will illuminate and flash. Do not depress the button while it is illuminated. Wait until the flashing stops and the icon on the button is no longer illuminated. Depress the Do Not remove button to release the release lever. Pull the release lever to disengage the drive from the backplane and slide the drive out of the drive bay.

  • Page 37: Front I/O Assembly

    Disconnect the SATA cables from the M.2 SSD enablement board. Open the slot cover retainer and remove the failed M.2 SSD enablement board. To replace the component, reverse the removal procedure. Front I/O assembly To remove the component: Do one of the following: For tower models, open and remove the tower bezel ("Remove the tower bezel"...
  • Page 38 Disconnect each power cord from the server. Do one of the following: For tower models, place the server on a flat, level surface with the access panel facing up. For rack models, extend the server from the rack (on page 29). Remove the access panel ("Access panel"...

  • Page 39: Hot-Plug Power Input Module

    Hot-plug power input module To remove the component: If only one power input module is installed: Do the following: — For tower models, open and remove the tower bezel (on page 28). — For rack models, if installed, remove the security bezel ("Remove the security bezel (optional)"...

  • Page 40: Power Supply Backplane

    To replace the component, reverse the removal procedure. Power supply backplane CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Do one of the following: For tower models, open and remove the tower bezel ("Remove the tower...

  • Page 41: Systems Insight Display Assembly

    Slide the backplane towards the rear of the server, and then lift and remove the backplane. — Two-bay power supply backplane — Four-bay power supply backplane To replace the component, reverse the removal procedure. Systems Insight Display assembly The HPE Systems Insight Display (SID) is available as an option only for rack configurations. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 42: Hpe Smart Storage Battery

    Power down the server (on page 29). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 29). Remove the access panel ("Access panel" on page 33). Remove the air baffle (on page 31).

  • Page 43: Heatsink

    Remove the air baffle (on page 31). Remove the fan cage (on page 31). Disconnect the Smart Storage Battery cable from the system board. Remove the Smart Storage Battery. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 44 Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. To replace the heatsink: Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink.

  • Page 45: Processor

    Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel. Do one of the following: If the server is in a tower configuration, return the server to an upright position. If the server is in a rack configuration, slide the server into the rack.
  • Page 46 For rack models, if installed, remove the security bezel ("Remove the security bezel (optional)" on page 28). Power down the server (on page 29). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: For tower models, place the server on a flat, level surface with the access panel facing up.
  • Page 47 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 48 To replace a processor: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 49 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Use the alcohol swab to remove all the existing thermal grease from the heatsink. Allow the alcohol to evaporate before continuing.

  • Page 50: Dimms

    Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel. Do one of the following: If the server is in a tower configuration, return the server to an upright position. If the server is in a rack configuration, slide the server into the rack.

  • Page 51: System Board

    Remove the access panel ("Access panel" on page 33). Remove the air baffle (on page 31). Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. System board To remove the component: Do one of the following: For tower models, open and remove the tower bezel ("Remove the tower...
  • Page 52 Remove the heatsink from the processor backplate. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 53 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. •...
  • Page 54 To replace the system board: Install the spare system board and tighten the two thumbscrews. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 54...
  • Page 55 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 56 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
  • Page 57 Finish the installation by completely tightening the screws in the same sequence. IMPORTANT: To avoid a mismatch between boot modes, Hewlett Packard Enterprise recommends setting system maintenance switch 7 to the same BIOS boot mode the server is deployed in. Otherwise, the storage controller may not recognize the OS installed on the storage media.
  • Page 58 Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis. Enter the product ID and press the Enter key. Press the F10 key to confirm exiting System Utilities. The server automatically reboots. Removal and replacement procedures 58...

  • Page 59: System Battery Replacement

    System battery replacement If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 60 Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System Utilities" on page 72) to reconfigure the system. To install the component: If the battery socket design uses a metal tab to secure the battery, insert the battery with the "+"...

  • Page 61: Sas Expander Card

    If the server is in a tower configuration, return the server to an upright position. If the server is in a rack configuration, slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server ("Powering up the server"...
  • Page 62 Remove the failed SAS Expander card. Disconnect all cables from the failed SAS Expander card. Connect the new SAS Expander card to the Smart Array controller: If one SAS Expander card is installed, do one of the following: — Connect the HBA to SAS Expander Mini-SAS X cable (788456-001) from the Host Bus Adapter to the SAS Expander card.
  • Page 63 If two SAS Expander cards are installed, connect the 1000 mm Smart Array to Expander Mini-SAS Y cable (778559-001) from the Smart Array controller (port 1I) to the second SAS Expander card ports 1 and 2. Connect the three Expander to backplane Mini-SAS X cables from the SAS Expander cards to each backplane according to the table below.
  • Page 64 — LFF configuration — SFF configuration Removal and replacement procedures 64...

  • Page 65: 8-Lff Drive Backplane

    Two SAS Expanders Close the PCI slot retainer cover. Install the fan cage. Install the air baffle. Install the access panel. Do one of the following: If the server is in a tower configuration, return the server to an upright position. If the server is in a rack configuration, slide the server into the rack.

  • Page 66: 8-Sff Drive Cage And Backplane

    For rack models, extend the server from the rack (on page 29). Remove the access panel. Remove the air baffle (on page 31). Remove the fan cage (on page 31). Remove all hot-plug SAS or SATA drives connected to the failed backplane ("Hot-plug SAS or SATA drive"...
  • Page 67 Loosen the two screws from the rear side of the SFF drive cage. Remove the SFF drive cage. Remove all hot-plug SAS or SATA drives connected to the failed backplane ("Hot-plug SAS or SATA drive" on page 35). Removal and replacement procedures 67...

  • Page 68: Hp Trusted Platform Module

    Loosen the two screws from the drive backplane and remove the drive backplane from the drive cage. To replace the component, reverse the removal procedure. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.

  • Page 69: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 70: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.

  • Page 71: Hpe Proliant Pre-Boot Health Summary

    • Rich configuration history • Health and service alerts • Easy export and upload to Service and Support The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur.

  • Page 72: Integrated Management Log

    Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: • From within SIM •...

  • Page 73: Embedded Diagnostics Option

    • Upon the first system power-up • After defaults have been restored Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the UEFI System Utilities each time the system is powered up.

  • Page 74: Hpe Insight Diagnostics Survey Functionality

    HPE Insight Diagnostics survey functionality HPE Insight Diagnostics (on page 73) provides survey functionality that gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos).

  • Page 75: External Usb Functionality

    • Enabled—If Enabled, USB 3.0 capable devices operate at USB 3.0 speeds at all times (including the pre-boot environment) when in UEFI Boot Mode. This mode should not be used with operating systems that do not support USB 3.0. If operating in Legacy Boot BIOS Mode, the USB 3.0 ports cannot function in the pre-boot environment and are not bootable.

  • Page 76: Component Identification

    Component identification Front panel components • SFF model (tower orientation) Item Description SFF SAS/SATA drives Serial label pull tab* Drive cage bays Optical drive bay Media/drive cage bays USB 2.0 connectors (2) *The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the default iLO account information.
  • Page 77 • SFF model (rack orientation) Item Description SFF SAS/SATA drives Serial label pull tab* Drive cage bays Optical drive bay Media/drive cage bays Systems Insight Display bay USB 2.0 connectors (2) *The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the default iLO account information.
  • Page 78 Item Description Media/drive cage bay Drive cage bay Serial label pull tab* LFF SAS/SATA drives Optical drive bay USB 2.0 connectors (2) *The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the default iLO account information.

  • Page 79: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID button/LED Solid blue = Activated Flashing blue: • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual reboot sequence initiated •...

  • Page 80: Uid Button Functionality

    When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Front panel LED power fault codes ("Front panel LEDs power fault codes" on page 80)." UID button functionality The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not power on.

  • Page 81: Rear Panel Leds

    Item Description Slot 4 PCIe3 x8 (4, 1) (processor 1) Padlock hole NIC connector 2 Kensington lock slot NIC connector 4 Serial connector Slot 5 PCIe2 x8 (4, 1) (processor 2) Slot 6 PCIe3 x16 (16, 8, 4, 1) (processor 2) Slot 7 PCIe3 x8 (4, 1) (processor 2) Slot 8 PCIe3 x16 (16, 8, 4, 1) (processor 2) Slot 9 PCIe3 x8 (4, 1) (processor 2)

  • Page 82: Using The Systems Insight Display

    Item Description Status Power supply LED Solid green = Normal Off = One or more of the following conditions exists: • Power is unavailable • Power supply failed • Power supply is in standby mode • Power supply error iLO link LED Green = Linked to network Off = No network connection iLO activity LED...

  • Page 83: Systems Insight Display Leds

    After the display fully ejects, rotate the display to view the LEDs. For descriptions of the Systems Insight Display LEDs, see "Systems Insight Display LEDs (on page 83)." Systems Insight Display LEDs The HPE SID LEDs represent the system board layout. To view the LEDs, see "Using the Systems Insight Display (on page 82)."...

  • Page 84: Systems Insight Display Led Combinations

    Item Description Status DIMM LEDs Amber = DIMM error Off = Normal NIC LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity All other LEDs Off = Normal On = Failed Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red, the server is experiencing a...

  • Page 85: System Board Components

    Systems Insight System power Health LED Status Display LED and color — Amber Power cap has been exceeded. Power cap (flashing amber) — Green Power is available. Power cap (green) IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.

  • Page 86: Nmi Functionality

    Item Description SATA port 5 Internal USB 3.0 connector x4 SATA port 2 x4 SATA port 1 Internal USB 2.0 connector Flexible Smart Array Controller connector Internal USB tape drive connector Micro SD card slot DIMM slots for processor 2 Systems Insight Display connector Ambient sensor cable connector Front I/O connector...

  • Page 87: Dimm Slots

    DIMM slots DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines. The arrow points to the front of the server. System maintenance switch Position Default Function Off = iLO security is enabled. On = iLO security is disabled.
  • Page 88 Position Default Function Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = ROM reads system configuration as invalid. Off = Set default boot mode to UEFI. On = Set default boot mode to legacy. —...

  • Page 89: Power Supply Backplane Connectors

    Power supply backplane connectors • x2 power supply backplane Connector Description GPU Power cable connector (optional) GPU Power cable connector (optional) 2x20-pin System board signal cable connector 2x12-pin System board power cable connector 2x4-pin System board power cable connector Drive boxes 1, 2, 3 (LFF configuration) or 4, 5, 6 (SFF configuration) backplane power cable connector •...

  • Page 90: Device Numbering

    Connector Description GPU Power cable connector (optional) Drive boxes 1,2,3 backplane power cable connector Drive boxes 4,5,6 backplane power cable connector 2x4 System board power cable connector 2x12 System board power cable connector 2x20 System board signal cable connector GPU Power cable connector (optional) GPU Power cable connector (optional) Device numbering With optional drive cages installed, the server supports up to 48 SFF drives or up to 24 LFF drives.
  • Page 91 Rack orientation • 24 LFF drives Tower orientation Component identification 91...
  • Page 92 Rack orientation • SAS Expander One SAS expander configuration with SFF drives — Tower orientation Component identification 92...
  • Page 93 — Rack orientation One SAS expander configuration with LFF drives — Tower orientation Component identification 93...
  • Page 94 — Rack orientation Two SAS expanders configuration with SFF drives — Tower orientation Component identification 94...
  • Page 95 — Rack orientation • Media bay SFF Media bay and 32 SFF drives LFF Media bay and 16 LFF drives • NVMe SSD Express bay Component identification 95...
  • Page 96 NVMe SSD Express bay installed in box 1 and 8 SFF drives NVMe SSD Express bay installed in box 4 and 8 SFFdrives NVMe SSD Express bay and 40 SFF drives Component identification 96...

  • Page 97: Hot-Plug Drive Led Definitions

    Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.

  • Page 98: Nvme Ssd Components

    NVMe SSD components Item Component Status Definition Release lever Ejects the NVMe drive carrier from the cage. — Activity ring LED Rotating green Drive activity No drive activity Do Not Remove Solid white Drive is powered on, and configured in system. Do not remove the drive.
  • Page 99 Fan numbering Fan population rules The following table lists the valid fan configurations. Configuration Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6 Fan 7 Fan 8 empty empty empty empty Single processor – blank Non-Redundant empty empty empty empty...

  • Page 100: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the Hewlett Packard Enterprise website (http://www.hpe.com/info/servers). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 101: Optical Device Cabling

    • LFF media cage data cabling Optical device cabling • LFF configuration Item Description ODD signal cable to SATA port 5 Power supply backplane cable ODD power cable Cabling 101...

  • Page 102: Front I/O Module Cabling

    • SFF configuration Item Description ODD signal cable to SATA port 5 Power supply backplane cable ODD power cable Front I/O module cabling Item Description Ambient sensor cable Front I/O LEDs and button cable Cabling 102...

  • Page 103: Systems Insight Display Cabling

    Systems Insight Display cabling • SFF configuration • LFF configuration FBWC module backup power cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when a Smart Array P-Series controller is installed. Depending on the controller option installed, the actual storage controller connectors might look different from what is shown in this section.
  • Page 104 • Storage controller installed in slot 1 to 4 • Storage controller installed in slot 6 to 9 Cabling 104...

  • Page 105: Hpe Smart Storage Battery Cabling

    HPE Smart Storage Battery cabling Power supply backplane cabling • GPU power cabling Cabling 105...
  • Page 106 • x4 Power supply backplane cabling Item Description Power cables for GPU installed in slot 1 or 3 Drive cage backplane power cables System board cables Power cables for GPU installed in slot 6 or 8 • x2 power supply backplane cabling Item Description Power cables installed for GPU in slot 1 or 3...

  • Page 107: Drive Cage Power Cabling

    Drive cage power cabling • LFF mode x2 power supply backplane to 3 LFF drive backplanes (supports up to 24 LFF drives) • SFF model x2 power supply backplane to 3 SFF drive cages (supports up to 24 SFF drives) Cabling 107...
  • Page 108 x4 power supply backplane to 3 SFF drive cages (supports up to 24 SFF drives) x4 power supply backplane to 6 SFF drive cages (supports up to 48 SFF drives) Item Description Power cable for SFF drive backplane in box 4, 5, 6, and ODD or media device Power cable for drive backplane in box 1, 2, 3 Cabling 108...

  • Page 109: Embedded Sata Cabling

    Embedded SATA cabling • LFF configuration • SFF configuration Cabling 109...

  • Page 110: Hpe Flexible Smart Array Controller Mini-Sas Cabling

    HPE Flexible Smart Array Controller Mini-SAS cabling • SFF configuration • LFF configuration HPE Smart Array Controller Mini-SAS Y-cabling Route the two ends of the Mini-SAS Y-cable through the cable management clips, and then connect them to the drive backplane: •...
  • Page 111 SFF configuration LFF configuration • Cable routing if the Smart Array controller is installed in PCIe slot 6 to 9: Cabling 111...

  • Page 112: Sas Expander Cabling

    SFF configuration LFF configuration SAS Expander cabling • One SAS Expander Cabling 112...
  • Page 113 LFF configuration SFF configuration Cabling 113...

  • Page 114: Express Bay Cabling

    • Two SAS Expanders Express bay cabling • Express bay bridge card installed in PCIe slot 3 Cabling 114...

  • Page 115: M.2 Ssd Cabling

    • Express bay bridge card installed in PCIe slot 6 or 8 and second processor installed M.2 SSD cabling Item Description SATA cable of first M.2 SSD module SATA cable of second M.2 SSD module Cabling 115...

  • Page 116: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Nonoperating — Relative humidity (noncondensing) Minimum to be the higher (more moisture) of Operating -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity...

  • Page 117: Power Supply Specifications

    Specification Value 51 kg (112.4 lbs) Maximum 26 kg (57.3 lbs) Minimum — Tower model 55 kg (121.30 lbs) Maximum 30 kg (66.14 lbs) Minimum Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: •...

  • Page 118: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page (http://www.hpe.com/support/AccessToSupportMaterials). IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites •...

  • Page 119: Remote Support

    Software Depot (http://www.hpe.com/support/softwaredepot) • Customer Self Repair (http://www.hpe.com/support/selfrepair) • Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs) • Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs) • Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix (http://www.hpe.com/storage/spock) • Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers) Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement.

  • Page 120: Acronyms And Abbreviations

    Acronyms and abbreviations alternating current Advanced Memory Protection Customer Self Repair Integrated Lights-Out Integrated Management Log large form factor nonmaskable interrupt NVMe non-volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility redundant power supply Acronyms and abbreviations 120...
  • Page 121 serial attached SCSI SATA serial ATA small form factor Systems Insight Display Systems Insight Manager Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 121...

  • Page 122: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
  • Page 123 Index hot-plug drive, removing 35 hot-plug fans 98 hot-plug power supply 39 access panel 33 HPE Flexible Smart Array Controller 110 air baffle 31 HPE Insight Diagnostics 73, 74 air baffle, removing 31 HPE Insight Diagnostics Software Overview 73 HPE Insight Diagnostics survey functionality 73, 74 HPE Smart Array controller 110 HPE UEFI System Utilities 72 batteries, replacing 42, 59...
  • Page 124 Smart Storage Battery 105 specifications, server 116 static electricity 25 support 118 supported servers 69 supported targets 69 symbols on equipment 25 system battery 59 system board 51, 59 system components 19, 76 system maintenance switch 87 Systems Insight Display 82, 83, 84 Systems Insight Display LED combinations 84 Systems Insight Display LEDs 83 technical support 6, 118...

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