HP Stream 11 Pro G2 Maintenance And Service Manual

HP Stream 11 Pro G2 Maintenance And Service Manual

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HP Stream Notebook PC
(model numbers 11-r000 through 11-r099)
and HP Stream 11 Pro G2 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream 11 Pro G2

  • Page 1 HP Stream Notebook PC (model numbers 11-r000 through 11-r099) and HP Stream 11 Pro G2 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Locating hardware ..............................5 Locating software ..............................5 Display ................................... 6 Buttons ................................... 7 Keys ..................................8 Lights ..................................9 TouchPad ................................10 Left side ................................11 Right side ................................
  • Page 6 Synchronizing a tablet and keyboard (select products only) ................62 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............63 8 Specifications ............................. 65 9 Backing up, restoring, and recovering ......................66 Creating recovery media and backups ........................
  • Page 7 11 Power cord set requirements ........................78 Requirements for all countries ........................... 78 Requirements for specific countries and regions ....................78 12 Recycling ..............................80 Index ................................81...
  • Page 8 viii...
  • Page 9: Product Description

    Product description Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PC Product Name HP Stream Notebook PC √ (model numbers 11-r000 through 11-r099) HP Stream 11 Pro G2 √ Notebook PC ● Processor Intel® Celeron™ N3150 √...
  • Page 10 Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PC Memory (continued) Supports up to 4.0-GB √ √ maximum on-board system memory ● 4096-MB (256 MB × 16 × 8 pieces; not available on computer models equipped with a WWAN...
  • Page 11 Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PC Wireless (continued) Supports the following √ WLAN modules: ● Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe +USB NGFF 2230 ● Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0...
  • Page 12 Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PC Keyboard/pointing devices Support for modern trackpad √ √ (continued) gestures Taps enabled as default Power requirements Supports a 2-cell, 37-WHr, √ √ 4.96-AHr, Li-Ion battery Supports 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
  • Page 13: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
  • Page 14: Display

    Display Item Component Description WLAN antennas* (right WLAN antenna on select Send and receive wireless signals to communicate with WLANs. products only) WWAN antennas* (select products only) Send and receive wireless signals to communicate with WWANs. Internal microphones Record sound. Webcam light On: The webcam is in use.
  • Page 15: Buttons

    Buttons Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 16: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 17: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 18: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...
  • Page 19: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. SIM card slot (select products only) Supports a wireless SIM card.
  • Page 20: Right Side

    Right side Item Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
  • Page 21: Bottom

    Bottom Item Component Description Speakers (2) Produce sound. Bottom...
  • Page 22: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and...
  • Page 23: Computer Major Components

    Computer major components Computer major components...
  • Page 24 Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): In ash silver finish with black keys for use only on HP Stream 11 Pro G2 Notebook PC computer models: For use in Canada 832490-DB1 For use in Japan...
  • Page 25 830788-031 For use in the United States 830788-001 Keyboard/top cover (includes keyboard cable): In violet purple blue finish with white keys for use only on HP Stream Notebook PC computer models: For use in Belgium 830802-A41 For use in Bulgaria...
  • Page 26 The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is available using spare part number 830763-001. In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 835665-001...
  • Page 27 (1333-MHz FSB, 1.0-GB L2 cache, 4.5 W), 2.0-GB of system memory, 32-GB of eMMC system storage, and a non-Windows operating system For use only on HP Stream 11 Pro G2 Notebook PC computer models: Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core 832527-601 processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of...
  • Page 28 (14) Base enclosure: In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 832494-001 For use only on HP Stream Notebook PC computer models: In cobalt blue finish:...
  • Page 29: Display Assembly Subcomponents

    Spare part number Display bezel screw covers – available in the Rubber Kits and included in all display component spare part kits: Rubber Kit in ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC 830768-001...
  • Page 30: Miscellaneous Parts

    AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use on all computer models 741553-850 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on HP Stream 11 Pro G2 Notebook PC 693667-800 computer models 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use only on HP Stream Notebook PC...
  • Page 31 690650-001 HP USB 3.0A-to-USB 3.0B cable (0.5-M) 690652-001 HP USB travel mouse 757770-001 Power cord for use only on HP Stream Notebook PC computer models (3-pin, black, 1.00-meter): For use in Australia 755530-011 For use in Denmark 755530-081 For use in Europe...
  • Page 32 For use in the United Kingdom and Singapore 213351-008 Power cord (Option 917, 3-cord, 1.00-meter, ROHS) 361240-002 Power cord for use only on HP Stream 11 Pro G2 Notebook PC computer models (C5, 1.00-meter): For use in Australia 213356-001 For use in Europe...
  • Page 33: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 38: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 39 The computer feet and screw covers are included in the Rubber Kit, using the following spare part numbers: ● 832491-001 – In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models ● 830768-001 – In cobalt blue finish for use only on HP Stream Notebook PC computer models ●...
  • Page 40 Remove the eleven Phillips PM2.0×5.7 screws (3) that secure the keyboard/top cover to the bottom cover. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the keyboard/ top cover and the bottom cover.
  • Page 41 Disconnect the battery cable from the system board. cad edit-zoom out for more perspective Release the zero insertion force (ZIF) connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board.
  • Page 42 Remove the keyboard/top cover (4). Remove the keyboard/top cover. Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...
  • Page 43: Touchpad Board

    830763-001. Description Spare part number In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models 835665-001 In cobalt blue finish for use only on HP Stream Notebook PC computer models...
  • Page 44: Power Button Board

    Remove the TouchPad board (4) and cable. Reverse this procedure to install the TouchPad board. Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 830757-001. Description Spare part number Power button board...
  • Page 45: Speakers

    Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Speakers Description Spare part number Speakers (includes left and right speakers and cables) 830761-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46: Rtc Battery

    Remove the speakers (4). Reverse this procedure to install the speakers. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 830764-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47: Battery

    Reverse this procedure to install the RTC battery. Battery Description Spare part number For use only on HP Stream 11 Pro G2 Notebook PC computer models 824536-850 For use only on HP Stream Notebook PC computer models 824560-005 Before removing the battery, follow these steps: Turn off the computer.
  • Page 48 Remove the six Phillips PM2.0×3.3 screws (4) that secure the battery to the bottom cover. Slide the battery (5) up and back. Remove the battery (6). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...
  • Page 49: Wlan Module

    Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use only on 756055-011 HP Stream 11 Pro G2 Notebook PC computer models For use only on HP Stream Notebook PC computer models: Broadcom BCM43142 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 803344-001 Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230...
  • Page 50 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 51: Wwan Module

    WWAN module NOTE: This section applies only to HP Stream Notebook PC computer models. Description Spare part number HP lt4110 LTE/HSPA+ 4G Module 750098-001 HP lt4110 LTE/HSPA+ 4G Module 756993-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 52 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.
  • Page 53: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 743480-002 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 54: Connector Board

    830759-001. Description Spare part number Connector board for use only on HP Stream Notebook PC computer models equipped with WWAN 830758-001 capability (includes SIM slot and WWAN slot) Connector board for use only on computer models not equipped with WWAN capability (includes audio...
  • Page 55: Heat Sink

    Remove the connector board (4). Reverse this procedure to install the connector board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 830781-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.
  • Page 57: System Board

    Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333- 830817-001 MHz FSB, 1.0-GB L2 cache, 4.5 W), 2.0-GB of system memory, 32-GB of eMMC system storage, and a non-Windows operating system For use only on HP Stream 11 Pro G2 Notebook PC computer models: Component replacement procedures...
  • Page 58 Description Spare part number Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600- 830816-601 MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of eMMC system storage, and the Windows 10 Professional operating system Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600- 830816-001 MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of eMMC system storage, and a...
  • Page 59 Disconnect the speaker cable (4) from the system board. Remove the four Philllips PM2.0×3.3 screws (1) that secure the system board to the bottom cover. Release the system board by lifting the left side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the left at an angle.
  • Page 60: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 The display bezel screw covers are included in the Rubber Kit, using the following spare part numbers:. ● 832491-001 – In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models ● 830768-001 – In cobalt blue finish for use only on HP Stream Notebook PC computer models ●...
  • Page 62 Remove the display bezel (4). The display bezel is available using the following spare part numbers: ● 832493-001 – In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models ● 830771-001 – In cobalt blue finish for use only on HP Stream Notebook PC computer models ●...
  • Page 63 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 832675-001 (for use only on HP Stream 11 Pro G2 Notebook PC computer models) and 833620-001 (for use only on HP Stream Notebook PC computer models).
  • Page 64 ● 832674-001 – 11.6-in, HD, AntiGlare, (1366×768), SVA, LED, flat (3.3.6-mm) display panel for use only on HP Stream 11 Pro G2 Notebook PC computer models ● 762229-001 – 11.6-in, HD, AntiGlare, (1366×768), SVA, LED, slim (3.0-mm) display panel for use only on HP Stream Notebook PC computer models ●...
  • Page 65 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part numbers 832570-001 (for use only on HP Stream 11 Pro G2 Notebook PC computer models) and 730770-001 (for use only on HP Stream Notebook PC computer models).
  • Page 66 Remove the display panel cable (3). The display panel cable is available using spare part numbers 832755-001 (for use only on HP Stream 11 Pro G2 Notebook PC computer models) and 830772-001 (for use only on HP Stream Notebook PC computer models).
  • Page 67 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are available using spare part numbers 832568-001 (for use only on HP Stream 11 Pro G2 Notebook PC computer models) and 830774-001 (for use only on HP Stream Notebook PC computer models).
  • Page 68: Using Setup Utility (Bios)

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Chapter 6 Using Setup Utility (BIOS)
  • Page 69: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 70: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
  • Page 71: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 72 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...
  • Page 73: Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.
  • Page 74: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 75: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 76: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...
  • Page 77: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 78: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 79: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
  • Page 80: 10 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 81 TPM and the other to reset fingerprint sensor. Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options.
  • Page 82: Non-Volatile Memory Usage

    Code is updated writing data to battery when the system this memory management). BIOS is updated. and is available on the HP websit e. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 83 Non Volatile Amount (Size) Does Does What How is data Memory Type this memory this memory is the purpose input into is this memory store customer retain data of this memory? this memory? write data? when power protected? is removed? using the render the PC setup utility or a...
  • Page 84: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 85 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.
  • Page 86: Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 87 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 88: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 89: Index

    56 power 7 product description 1 spare part numbers 22, 57 TouchPad 10 removal 55 HP PC Hardware Diagnostics (UEFI) spare part numbers 22, 56 using 63 display panel cable HP Recovery Manager cables, service considerations 25 removal 57...
  • Page 90 67 ports system 68 HDMI 12 USB flash drive 69 key components 8 product description 3 using HP Recovery media 67 keyboard/top cover USB 2.0 11 recovery media removal 30 USB 3.0 12 creating 66 spare part numbers 16, 17, 30...
  • Page 91 speakers WLAN antenna location 13 location 6 removal 37 removal 59 spare part number 18, 37 spare part number 22, 59 storage, product description 2 WLAN module supported discs, recovery 67 removal 41 system board spare part numbers 18, 41 removal 49 workstation guidelines 28 spare part numbers 18, 49...

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