15 Step 4: Connect the power cable page 17 Step 5: Verify installation page 19 Using the tape drive Your HP StorageWorks Ultrium tape drive page 21 Use the correct media page 23 Register your tape drive page 25...
Hewlett-Packard. The information contained in this document is subject to change without notice. Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are trademarks of Certance, HP and IBM in the US, other countries or both.
How do I connect the drive to my server? Check the usage models on page 6. This shows how the HP StorageWorks Ultrium tape drive can be used in different system architectures. Your tape drive is supplied with a 68-pin, wide, VHD-to-HD SCSI cable to attach to the host server.
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HBAs. For specific details relevant to your server model please refer to www.hp.com/go/connect . You will need to purchase and install the new HBA into an unused, 64-bit PCI expansion slot within your server before installing your tape drive. (The kit can also be installed in a 32-bit PCI expansion slot, but this may limit performance.)
HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium tape drives support HP OBDR. However, you can only use this feature, if your system configuration and backup application also support it. See “Using HP OBDR” on page 27.) Make sure you have a backup application that supports your HP StorageWorks Ultrium tape drive and download any upgrades or patches, if required.
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Direct attach - SCSI Network attach - SCSI storage server (A) RAID disk subsystem recommended, see page 7 tape drive (B) Figure 1: usage models...
You can use our free performance assessment tools, which are available standalone or integrated into HP Library & Tape Tools, to check tape performance and test whether your disk subsystem can supply data at the optimum transfer rate. You can also use these tools to calibrate your restore performance and maximal tape performance with more compressible data.
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L&TT HP StorageWorks Tape Figure 2: the CD-ROM...
Using the CD-ROM The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation.
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connecting to an HBA card in the server Figure 3: checking the SCSI connection...
Step 1: Check the SCSI connection Use the following questions to help you check your SCSI connection. Most users can use HP Library & Tape Tools to check the SCSI bus, see page 30. If you answer ‘Yes’ to all these questions, you are ready to install your tape drive.
Step 2: Check the drive’s SCSI ID Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk.
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SCSI OUT Connector SCSI IN Connector Figure 5: connecting the SCSI cable...
Step 3: Connect the SCSI cable A 68-pin, wide, VHD-to-HD SCSI cable is provided to connect your HP StorageWorks Ultrium tape drive to a VHD SCSI port on an LVD SCSI bus. If your server has an HD SCSI port, you must either purchase and install a VHD-to-HD adapter or use an HD-to-HD cable instead of the supplied cable.
Step 4: Connect the power cable An external HP StorageWorks Ultrium tape drive will operate using any voltage in the range 100–240 volts (50-60 Hz). No adjustment is needed. Plug the power cable securely into the socket on the rear panel of the drive.
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arrow indicates leading affix label direction here Figure 7a: loading a cartridge power on/ off button eject button Figure 7b: unloading a cartridge...
(see page 5). Verify that the tape drive installation was successful. Select “install your product” from the link on the HP StorageWorks Tape CD-ROM and then select “install check”. See page 30 for more information.
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Power On/ Clean Eject button Ready Tape Drive Off button Act TERM Fan/PWR Fault Figure 8: tape drive controls and indicators...
• Flashing: the drive needs cleaning Accessibility features The front panel of the HP StorageWorks Ultrium tape drive has been designed for increased accessibility for persons with disabilities. This includes large font labeling of the Status LEDs and an Eject button that has been designed for ease of use.
Ultrium format cartridges. This will destroy pre-recorded servo information and make the cartridge unusable. Cleaning cartridges You must use Ultrium cleaning cartridges with HP StorageWorks Ultrium tape drives, as other cleaning cartridges will not load and run. We recommend the HP Ultrium universal cleaning...
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15 times with any tape drive.) If the cleaning cartridge is ejected immediately with the Tape LED on, it has expired. Caring for cartridges It is important that you look after your HP media and adhere to the recommended guidelines. See “Looking after cartridges” on page 42.
Register your tape drive Once you have installed and tested your HP StorageWorks Ultrium tape drive, please take a few minutes to register your product. You can register via the web at www.register.hp.com . To ensure your registration is complete, there are a number of questions on the electronic form that are mandatory.
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Figure 10a: using HP OBDR, step 1 Figure 10b: using HP OBDR, step 2 Figure 10c: using HP OBDR, step 3 Figure 10d: using HP OBDR, step 4...
World Wide Web site www.hp.com/go/obdr . Note HP OBDR is not applicable to HP-UX and other non-Intel UNIX operating systems, and it is not compatible with Intel-based Solaris systems. HP OBDR is supported on a server with a RAID controller, if the tape drive is connected directly to a host bus adapter (HBA).
(see Figure 10b) and switch on your server (see Figure 10c). This activates the HP One-Button Disaster Recovery process. Release the button as soon as the Ready LED on the front panel flashes in the OBDR sequence. This is a repeated pattern of: flashing-steady on- flashing.
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Follow the normal process for your restore application. If restore fails If the restore fails for any reason, refer to our World Wide Web site ( www.hp.com/go/ obdr ) for detailed troubleshooting information.
HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems.
• Generate a support ticket: this is a full dump of the drive logs along with interpretation and is used by HP Support to learn about the condition of your drive. Most useful is the device analysis section which is the output from approximately 20 rules forming a comprehensive analysis of the health of your drive.
Optimizing performance We strongly recommend that you check the information on our web site at www.hp.com/ support/pat. This contains detailed support information that will enable you to identify bottlenecks and take full advantage of the performance capabilities of the Ultrium family of tape drives.
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• Data and file types The type of data being backed up or restored can affect performance. Typically, small files incur greater overhead in processing and access than large files. Equally, data that is not compressible will always limit the speed at which the drive can write/read data. You will achieve no more than native rates with uncompressible data.
• For more information about LED sequences, refer to “Understanding the LEDs” on page 39. • For information about cartridges, refer to “Problems with cartridges” on page 42. Most users can use HP Library & Tape Tools to help them diagnose problems, see page 30. Web troubleshooting guide Please refer also to the detailed troubleshooting guide on the web at www.hp.com/go/...
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It is unclear which SCSI ID to use Description Further information It is uncertain which ID numbers are Use HP Library & Tape Tools (see page 30) to available. provide information on your current SCSI settings. The HP StorageWorks Ultrium drive has its SCSI ID set to 3 by default.
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Windows Control Panel, or by using HP Library & Tape Tools (see page 30). The server may not have a SCSI host bus Use HP Library & Tape Tools (see page 30) to adapter installed. check whether you have a SCSI host adapter on your system.
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SCSI ID. Remember that 7 is normally reserved for the host bus adapter. (You can run HP Library & Tape Tools to check the SCSI IDs of each device attached to the SCSI bus, see page 30.)
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The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape Use HP Library & Tape Tools to check that the drive. drive is installed properly. Refer to our World Wide Web site (www.hp.com/go/connect) for details of software applications that support the HP StorageWorks Ultrium tape drive.
This continues until the drive is reset. Using the LEDs for troubleshooting If you cannot resolve a problem, contact customer service at www.hp.com/support . Use the following table to interpret the front panel LED sequences and the appropriate action to take, if any.
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If the drive is upgrading firmware, do not reset or power cycle it. The drive is carrying out a normal activity (read, write). The drive is in OBDR mode. Ready is FLASHING-steady See “Running HP OBDR” on page 28 for further then ON-FLASHING details. None. Ready is FLASHING fast.
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LED Sequence and Cause Action required Write-protect the cartridge by sliding the switch on the he tape is ejected immediately and tape cartridge, see page 23. The tape can be loaded Tape is FLASHING, and the data read. Once the data is recovered, the or Drive FLASHES on cartridge must be discarded.
Problems with cartridges If you experience any problems using HP branded cartridges, check: • You are using the correct cartridge for your tape drive, see “Use the correct media” on page 23. • The cartridge case is intact and that it contains no splits, cracks or damage.
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Check if another Ultrium drive will accept the cartridge. If it does, the original drive may be faulty. Before calling customer service, please check that the tape drive is responding and that it can be seen on the SCSI bus. Most users can use HP Library & Tape Tools, see page 30.
• The HP support web site contains a link to www.hp.com/support/ultrium that takes you to HP’s Customer Care web site for a wide range of up-to-date information about your product. • The HP web site at www.hp.com/go/connect provides details of recommended products and configurations.