Troubleshooting - Motorola SURFboard Cable Modem User Manual

Introduction Before You Begin

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the
reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
front-panel lights as described in
Problem
Green POWER light is off
Home Print
Installation & Configuration
"Front-Panel Lights and Error Conditions"
Possible Solutions
Check that the power cord is properly plugged into the electrical outlet and the cable modem.
Check that the electrical outlet is working.
If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
Press the Reset button.
X
Exit
Troubleshooting
on page 37.
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SURFboard Cable Modem User Guide
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