Troubleshooting; Warranty - Valor Dimension DEC1 Installation & Operating Instructions Manual

Troubleshooting

Remote control does not work
The batteries in the remote control handset probably need replacing—see Maintenance section in this manual. The heater
can be operated manually as indicated in the Operating Instructions section.
Heater on but no light or low light
This is possibly a failure of the light bulb. Replace the light bulb as indicated in the Maintenance section. The bulb fitted
to this heater is a halogen type 50 Watt 12 Volt GY 6.35. A replacement bulb is supplied with the heater. Due to the
indeterminate life span and ease or replacement, the light bulbs are specifically excluded from the warranty.
When handling the bulb, avoid touching the glass with bare fingers as this will reduce the life of the bulb.
Caution: Ensure the bulb is cool before attempting to remove it from the heater.
Heater on but no light or no heat
The first thing to do is check the wall socket. To do this, plug in a known working appliance. If the appliance you have
plugged in does not work, there is a good chance that the problem lies with the circuit breaker.
Note: A dedicated power supply circuit is recommended for the unit but not required. Additional electrical appliances on
the same circuit may exceed the current (amperage) rating for that circuit. If, after the installation of your unit, the circuit
breaker trips on a repeated basis, then a dedicated circuit will likely be required.
Heater is on but no heat
Check the temperature lamp setting. It may be that you want the room warmer and need to increase the temperature
setting.
Temperature lamp color Temperature setting
Green Low
Amber Medium
Red High
Alternatively, a cut out device is fitted to the heater to prevent damage due to overheating. If it operates due to an
obstruction in the airflow, the heater must be turned off and allowed to cool for 15 minutes and the obstruction removed
before restarting.
Other problem than mentioned above
If you have a problem different than those mentioned above, contact your local Valor dealer for help.

Warranty

This electric fireplace was inspected, tested and carefully packaged to minimize the chance of damage during shipment.
If a part (excluding light bulbs*) within one (1) year from the date of purchase proves to be defective in material or
fabrication under normal use, the part will be repaired or replaced. The Company's obligation under the warranty is to
replace or repair defective parts or to refund the purchase price. Any expenses or damage resulting from the installation,
removal or transportation of the product will be the responsibility of the owner and are not covered by this warranty.
Defects must be reported to the authorized dealer where the product was purchased. The owner assumes all other risks
arising out from the use or misuse of the product. The warranty will be void if the product damage or failure is deemed by
the Company to be caused by accident, alteration, misuse, abuse, incorrect installation or removal, or connection to an
incorrect power source by the owner. The Company neither assumes, nor authorizes any person or entity to assume for it
any obligation or liability associated with its products.
*Light bulbs are not covered under this warranty.
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