Troubleshooting; Firmware Information - Dension iceLink Gateway500 User Manual

Troubleshooting

You cannot switch your head unit to CD Changer mode:
1. Check that the mode selector switch is in the right position.
2. Reset Gateway 500. (Push the reset button on the top of the AUX box. See figures on page 1.)
3. Consult with your installer or contact your local Dension support centre.
You cannot control the iPod from the radio:
1. Make sure the firmware on your iPod is the most recent. For updates please visit
www.apple.com/support/ipod
2. Reset the iPod. On the click-wheel iPods hold the centre button and the Menu buttons.
(Resetting will not erase your music, it will only restart the operating system of iPod.)
iPod does not turn on:
1. Verify that the iPod's battery is not flat. Gateway is not able to power up a completly empty
iPod. Please charge the iPod with another charging device at last 15 minutes.
Gateway works well with USB flash drives but does not work with a hard disk:
Hard Disk applications are critical to the power budget.
1. Use the original USB cable included with the hard disk.
2. Remove the USB extension cable delivered with the Gateway device.
3. Use the UPB1000 Power Booster Accessory to generate more power for the hard disk.

Firmware Information:

1. Turning on ignition and the head unit, a connected iPod will show the Gateway 500 Firmware
version, the selected car configuration, and the service tag.
Car
configuration
You have to refere to this in case you need to contact Dension technical support.
G5_MB_2.11
DENSION
www.dension.com
ID00001254
10
Fw version
Service tag